Verint Data Insights Bot Empowers Business Users Across Major Brands
Verint (NASDAQ: VRNT) has announced significant success with its AI-powered Data Insights Bot across major brands. The bot is delivering rapid, groundbreaking contact center insights to business users, automating processes, and providing instant access to critical data. For instance:
- A major pharmaceutical brand automated dashboard creation, reducing a three-day weekly process to seconds.
- A global financial services firm streamlined reporting for quick access to insights.
- A global home and office services company now has instant access to agent availability reports, previously taking 3-4 days per week.
The Data Insights Bot allows business users to converse with contact center data, providing immediate AI business outcomes and automating access to vital insights, ultimately increasing agent capacity and enhancing customer experience.
Verint (NASDAQ: VRNT) ha annunciato un notevole successo con il suo Data Insights Bot potenziato dall'IA utilizzato da importanti marchi. Il bot fornisce rapidamente intuizioni innovabili dai centri di contatto agli utenti aziendali, automatizzando i processi e offrendo accesso istantaneo a dati critici. Ad esempio:
- Un'importante azienda farmaceutica ha automatizzato la creazione di dashboard, riducendo un processo settimanale di tre giorni a secondi.
- Un’azienda globale di servizi finanziari ha semplificato i report per un accesso veloce alle intuizioni.
- Un'azienda globale di servizi per la casa e l'ufficio ha ora accesso istantaneo ai rapporti sulla disponibilità degli agenti, che in precedenza richiedevano 3-4 giorni a settimana.
Il Data Insights Bot consente agli utenti aziendali di interagire con i dati del centro di contatto, fornendo risultati immediati di business tramite IA e automatizzando l'accesso a intuizioni vitali, aumentando così la capacità degli agenti e migliorando l'esperienza del cliente.
Verint (NASDAQ: VRNT) ha anunciado un éxito significativo con su Data Insights Bot impulsado por IA en importantes marcas. El bot está entregando rápidamente insights innovadores de centros de contacto a usuarios empresariales, automatizando procesos y proporcionando acceso instantáneo a datos críticos. Por ejemplo:
- Una importante marca farmacéutica automatizó la creación de paneles, reduciendo un proceso semanal de tres días a segundos.
- Una firma global de servicios financieros optimizó la elaboración de informes para un acceso rápido a los insights.
- Una empresa global de servicios para el hogar y la oficina ahora tiene acceso instantáneo a los informes de disponibilidad de agentes, que anteriormente tomaban de 3 a 4 días por semana.
El Data Insights Bot permite a los usuarios empresariales interactuar con los datos del centro de contacto, proporcionando resultados comerciales inmediatos mediante IA y automatizando el acceso a insights vitales, aumentando así la capacidad de los agentes y mejorando la experiencia del cliente.
Verint (NASDAQ: VRNT)는 주요 브랜드에서 AI 기반의 Data Insights Bot으로 괄목할 만한 성공을 거두었다고 발표했습니다. 이 봇은 비즈니스 사용자에게 신속하고 혁신적인 콜센터 인사이트를 제공하여 프로세스를 자동화하고 중요한 데이터에 즉각적으로 접근할 수 있게 합니다. 예를 들어:
- 한 주요 제약회사는 대시보드 생성 자동화로 주당 3일이 걸리던 프로세스를 몇 초로 단축했습니다.
- 한 글로벌 금융 서비스 회사는 인사이트에 대한 신속한 접근을 위해 보고서를 간소화했습니다.
- 한 글로벌 홈 및 오피스 서비스 회사는 이제 에이전트 가용성 보고서에 즉각적으로 접근할 수 있으며, 이 보고서는 이전에 주당 3-4일이 걸렸습니다.
Data Insights Bot은 비즈니스 사용자들이 콜센터 데이터와 대화할 수 있게 하여 즉각적인 AI 비즈니스 결과를 제공하고 중요한 인사이트에 대한 접근을 자동화하여 에이전트의 역량을 증가시키고 고객 경험을 향상시킵니다.
Verint (NASDAQ: VRNT) a annoncé un succès significatif avec son Data Insights Bot alimenté par l'IA pour de grandes marques. Le bot fournit rapidement des insights innovants des centres de contact aux utilisateurs professionnels, automatise les processus et offre un accès instantané aux données critiques. Par exemple :
- Une grande marque pharmaceutique a automatisé la création de tableaux de bord, réduisant un processus de trois jours par semaine à quelques secondes.
- Une entreprise mondiale de services financiers a rationalisé les rapports pour un accès rapide aux insights.
- Une entreprise mondiale de services pour la maison et le bureau a désormais un accès instantané aux rapports de disponibilité des agents, qui prenaient auparavant 3 à 4 jours par semaine.
Le Data Insights Bot permet aux utilisateurs d'entreprise d'interagir avec les données du centre de contact, fournissant des résultats commerciaux immédiats via l'IA et automatisant l'accès aux insights vitaux, augmentant ainsi la capacité des agents et améliorant l'expérience client.
Verint (NASDAQ: VRNT) hat einen erheblichen Erfolg mit seinem AI-gestützten Data Insights Bot bei bedeutenden Marken bekannt gegeben. Der Bot liefert den Unternehmensnutzern schnell bahnbrechende Erkenntnisse aus dem Contact Center, automatisiert Prozesse und bietet sofortigen Zugang zu kritischen Daten. Zum Beispiel:
- Eine große Pharma-Marke hat die Erstellung von Dashboards automatisiert und einen wöchentlichen Prozess von drei Tagen auf Sekunden reduziert.
- Ein globales Finanzdienstleistungsunternehmen hat das Reporting für einen schnellen Zugriff auf Insights optimiert.
- Ein globales Unternehmen für Haus- und Bürodienste hat jetzt sofortigen Zugriff auf Berichte zur Verfügbarkeit von Agenten, die zuvor 3-4 Tage pro Woche in Anspruch nahmen.
Der Data Insights Bot ermöglicht es Unternehmensnutzern, mit den Daten des Contact Centers zu kommunizieren, sofortige AI-Geschäftsergebnisse zu liefern und den Zugang zu wichtigen Insights zu automatisieren, was letztendlich die Kapazität der Agenten erhöht und das Kundenerlebnis verbessert.
- Successful implementation of Data Insights Bot across major brands
- Significant time savings in data analysis and report generation
- Automation of manual processes, increasing efficiency
- Improved access to critical insights for business users
- Potential for increased agent capacity and enhanced customer experience
- None.
Insights
The introduction of Verint's Data Insights Bot represents a significant advancement in contact center analytics, potentially reshaping operational efficiency for major brands. However, its impact on Verint's stock (NASDAQ: VRNT) may be in the short term.
Key observations:
- The bot's rapid deployment and immediate results for a major pharmaceutical brand showcase its effectiveness in automating time-consuming processes.
- Adoption by a global financial services firm and a home and office services company further validates the bot's versatility across industries.
- The reduction in report generation time from days to seconds indicates substantial potential for improving operational efficiency and resource allocation.
While these case studies are impressive, investors should consider:
- The sample size of early adopters may not be representative of broader market potential.
- The financial impact on Verint's revenue and profitability remains unclear without specific figures.
- Competitive landscape and potential barriers to widespread adoption are not addressed in the announcement.
Overall, while the Data Insights Bot shows promise, its true impact on Verint's financial performance and market position will likely unfold over a longer timeframe as more customers adopt and integrate the technology.
Verint's Data Insights Bot represents a noteworthy advancement in the application of AI to business intelligence within the contact center industry. The technology's key strengths lie in its natural language processing capabilities and its ability to rapidly analyze and present complex data sets.
Technical implications:
- The bot's ability to understand and respond to natural language queries suggests sophisticated machine learning algorithms, potentially leveraging large language models.
- Automated dashboard creation indicates advanced data visualization capabilities integrated with AI-driven analytics.
- The speed of insights generation points to efficient data processing and possibly real-time analytics infrastructure.
However, several technical aspects remain unclear:
- The extent of the bot's ability to handle complex, multi-variable queries or to provide predictive insights.
- Integration capabilities with existing contact center systems and potential challenges in data standardization across different platforms.
- Scalability and performance metrics for larger datasets or higher query volumes.
While the Data Insights Bot shows promise in automating business intelligence tasks, its long-term success will depend on its ability to evolve with increasing data complexity and changing business needs. The technology's impact on Verint's market position will be determined by its sustained performance and ability to deliver measurable ROI for a broader customer base.
A major pharmaceutical brand deployed the Verint Data Insights Bot last month and quickly benefited from AI business outcomes. Within days of the initial deployment of the bot, they were able to completely automate the creation of an analytic dashboard, cutting the effort required from three days per week of manual process into a few seconds. The Data Insights Bot also delivers consistent responses to the brand’s natural language queries.
A major global financial services firm transitioned from an elaborate, multi-step and multi-system reporting environment to the Data Insights Bot for touch of the button access to critical insights.
Another major brand, a global home and office services company, needed three-to-four days per week to generate agent availability reports and now has instant access to those reports.
“With the Verint Data Insights Bot, business users can converse with contact center data and benefit from immediate AI business outcomes,” says Verint’s David Singer, global vice president, Go-to-Market. “The Verint Data Insights Bot automates access to vital insights to increase agent capacity and elevate customer experience.”
Visit Verint Data Insights Bot to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Media Relations
Sue Huss
sue.huss@verint.com
Investor Relations
Matthew Frankel
matthew.frankel@verint.com
Source: Verint
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