Leading Rental Car Company Purchases Verint TimeFlex Bot to Reduce Contact Center Workforce Attrition
Verint (NASDAQ: VRNT) has announced that a leading U.S. car rental company has purchased its TimeFlex Bot to reduce attrition among 400 reservations agents in its contact center. The bot provides unlimited schedule flexibility while improving schedule quality and automatically calculating the impact of shift changes based on forecasted volumes, capacity, and performance.
The TimeFlex Bot delivers a frictionless agent scheduling process that improves work/life balance for agents and reduces managerial review and approval time. It can be deployed in 30 days or less and integrates with any existing contact center ecosystem. Agents can learn to use the bot within minutes, making it a quick solution for improving employee retention and delivering AI business outcomes.
Verint (NASDAQ: VRNT) ha annunciato che una delle principali compagnie di autonoleggio negli Stati Uniti ha acquistato il suo TimeFlex Bot per ridurre l'uscita di personale tra 400 agenti di prenotazione nel suo centro di assistenza. Il bot offre flessibilità illimitata nel programma migliorando al contempo la qualità degli orari e calcolando automaticamente l'impatto delle modifiche ai turni in base ai volumi previsti, alla capacità e alle performance.
Il TimeFlex Bot fornisce un processo di programmazione degli agenti senza attriti che migliora l'equilibrio tra vita lavorativa e privata per gli agenti e riduce il tempo di revisione e approvazione da parte dei manager. Può essere implementato in 30 giorni o meno e si integra con qualsiasi ecosistema già esistente nel centro di assistenza. Gli agenti possono imparare a utilizzare il bot in pochi minuti, rendendolo una soluzione rapida per migliorare la retention dei dipendenti e ottenere risultati aziendali con l'IA.
Verint (NASDAQ: VRNT) ha anunciado que una importante empresa de alquiler de coches en EE.UU. ha adquirido su TimeFlex Bot para reducir la rotación entre 400 agentes de reservas en su centro de contacto. El bot proporciona flexibilidad horaria ilimitada, mejorando la calidad de la programación y calculando automáticamente el impacto de los cambios de turnos en función de los volúmenes pronosticados, la capacidad y el rendimiento.
El TimeFlex Bot ofrece un proceso de programación de agentes sin fricciones que mejora el equilibrio entre el trabajo y la vida personal de los agentes y reduce el tiempo de revisión y aprobación por parte de la dirección. Puede ser implementado en 30 días o menos e integra con cualquier ecosistema existente del centro de contacto. Los agentes pueden aprender a usar el bot en minutos, convirtiéndolo en una solución rápida para mejorar la retención de empleados y lograr resultados empresariales con IA.
Verint (NASDAQ: VRNT)는 미국의 한 주요 자동차 렌탈 회사가 400명의 예약 상담원 간의 이직률을 줄이기 위해 자사의 TimeFlex Bot를 구매했다고 발표했습니다. 이 봇은 예측된 수량, 용량 및 성과를 기반으로 교대 변경의 영향을 자동으로 계산하면서 무제한의 일정 유연성을 제공합니다.
TimeFlex Bot은 상담원의 일과 삶의 균형을 개선하고 관리자의 검토 및 승인 시간을 줄이는 원활한 상담원 일정 관리 프로세스를 제공합니다. 이 봇은 30일 이내에 배포할 수 있으며 기존 연락 센터 생태계와 통합됩니다. 상담원은 몇 분 안에 봇을 사용할 수 있도록 배울 수 있어, 직원 유지율을 개선하고 AI 비즈니스 결과를 제공하는 빠른 솔루션이 됩니다.
Verint (NASDAQ: VRNT) a annoncé qu'une entreprise américaine de location de voitures de premier plan a acheté son TimeFlex Bot pour réduire le turnover parmi 400 agents de réservation dans son centre de contact. Le bot offre une flexibilité horaire illimitée tout en améliorant la qualité des horaires et en calculant automatiquement l'impact des changements de postes en fonction des volumes prévus, de la capacité et des performances.
Le TimeFlex Bot propose un processus de planification des agents sans friction qui améliore l'équilibre entre vie professionnelle et vie personnelle pour les agents et réduit le temps de révision et d'approbation managériale. Il peut être déployé en 30 jours ou moins et s'intègre à tout écosystème de centre de contact existant. Les agents peuvent apprendre à utiliser le bot en quelques minutes, ce qui en fait une solution rapide pour améliorer la fidélisation des employés et obtenir des résultats commerciaux grâce à l'IA.
Verint (NASDAQ: VRNT) hat bekannt gegeben, dass ein führendes amerikanisches Autovermietungsunternehmen seinen TimeFlex Bot gekauft hat, um die Fluktuation unter 400 Reservierungsmitarbeitern in seinem Kontaktzentrum zu verringern. Der Bot bietet unbegrenzte zeitliche Flexibilität und verbessert die Zeitqualität, während er automatisch die Auswirkungen von Schichtänderungen basierend auf prognostizierten Volumina, Kapazitäten und Leistungen berechnet.
Der TimeFlex Bot bietet einen reibungslosen Planungsprozess für Agenten, der das Gleichgewicht zwischen Arbeits- und Privatleben der Agenten verbessert und die Überprüfungs- und Genehmigungszeiten für das Management reduziert. Er kann in 30 Tagen oder weniger implementiert werden und lässt sich in jedes bestehende Kontaktzentrums-Ökosystem integrieren. Agenten können lernen, den Bot innerhalb von Minuten zu verwenden, was ihn zu einer schnellen Lösung zur Verbesserung der Mitarbeiterbindung und zur Erzielung von KI-Geschäftsergebnissen macht.
- Purchase of TimeFlex Bot by a leading U.S. car rental company
- Potential reduction in contact center workforce attrition
- Improved schedule quality and automatic calculation of shift change impacts
- Frictionless agent scheduling process
- Quick deployment (30 days or less) and easy integration with existing systems
- Rapid learning curve for agents (within minutes)
- None.
Insights
The purchase of Verint's TimeFlex Bot by a leading U.S. car rental company represents a significant development in the contact center technology sector. While the financial terms of the deal weren't disclosed, this adoption by a major player in the rental car industry could potentially spark a trend in the broader customer service landscape.
From an investor's perspective, this news is moderately positive for Verint (NASDAQ: VRNT). The company's ability to secure a contract with a leading car rental firm demonstrates the market appeal of its AI-driven solutions. However, it's important to note that a single contract, even with a major client, may not significantly impact Verint's overall financial performance in the short term.
The TimeFlex Bot's promise of reducing workforce attrition could translate into cost savings for the client, potentially enhancing Verint's value proposition. If the bot delivers on its promises of improved schedule quality and automated impact calculations, it could lead to increased adoption across the industry, potentially boosting Verint's revenue streams.
Investors should monitor Verint's upcoming financial reports for any noticeable impact from this and similar deals. Additionally, keep an eye on industry trends in contact center automation and workforce management, as these could influence Verint's market position and growth prospects in the evolving CX automation space.
Verint's TimeFlex Bot represents a significant advancement in AI-driven workforce management for contact centers. The bot's ability to provide unlimited schedule flexibility while simultaneously improving schedule quality is a noteworthy technological achievement. This level of automation in workforce management could be a game-changer for the industry.
The bot's capability to automatically calculate the impact of shift changes based on forecasted volumes, capacity and performance is particularly impressive. This feature could potentially revolutionize how contact centers manage their workforce, leading to more efficient operations and improved customer service.
From a technical standpoint, the claim that the TimeFlex Bot can be deployed in 30 days or less and integrate with any existing contact center ecosystem is remarkable. If true, this rapid deployment capability could give Verint a significant competitive advantage in the market.
However, it's important to note that the success of such AI-driven solutions often depends on the quality of data they're trained on and their ability to adapt to specific organizational needs. As this technology is adopted more widely, it will be important to monitor its performance across different industries and contact center environments.
For investors interested in the CX automation space, this development signals Verint's strong position in AI-driven solutions. However, it's advisable to keep an eye on how well the TimeFlex Bot performs in real-world applications and whether it truly delivers on its promises of improved employee retention and AI business outcomes.
The brand purchased the TimeFlex Bot to reduce attrition among its 400 reservations agents in the contact center. The TimeFlex Bot provides unlimited schedule flexibility while improving schedule quality and automatically calculating the impact of shift changes based on forecasted volumes, capacity and performance. The bot then delivers a frictionless agent scheduling process that improves work/life balance for agents as well as reduces managerial review and approval time.
“The Verint TimeFlex Bot is a game changer from beginning to end. It integrates with any existing contact center ecosystem and can be deployed in 30 days or less,” says Verint’s David Singer, global vice president, go-to-market-strategy. “Once deployed, agents can learn how to use the bot within minutes. The TimeFlex Bot improves employee attrition and delivers AI business outcomes, now.”
Visit Verint TimeFlex Bot to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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Sue Huss
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Investor Relations
Matthew Frankel
matthew.frankel@verint.com
Source: Verint
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