VIAVI Integrates Automated End User Experience Scoring and Problem Domain Isolation with ServiceNow

Rhea-AI Summary

Viavi Solutions (NASDAQ: VIAV) launched the ApexNow application, enhancing integration with ServiceNow ITOM. This app allows IT teams to access the patented End User Experience scoring model, accelerating problem resolution across various domains. The platform addresses the challenges of remote work and skills gaps in IT operations. The collaboration is aimed at improving efficiency for enterprises managing network complexity and security threats. The ApexNow app can be accessed via the ServiceNow Store, signifying a significant step in Viavi's ongoing partnership with ServiceNow.

Positive

• Launch of ApexNow app enhances integration with ServiceNow, improving IT operations
• Accelerated problem identification and resolution through patented End User Experience scoring model
• Addresses challenges of remote work and skills gaps in IT operations
• Signifies strong partnership between Viavi and ServiceNow, promoting innovation

Negative

• None.

Scottsdale, Ariz., June 7, 2022 /PRNewswire/ -- Viavi Solutions Inc. (VIAVI) (NASDAQ: VIAV) today announced the availability of ApexNow, an app integration between VIAVI Observer Apex and  ServiceNow IT Operations Management (ITOM) and Telecommunications Service Operations Management. ApexNow provides IT teams with immediate access to the VIAVI patented End User Experience (EUE) scoring model, further accelerating problem identification, analysis and resolution for users of Observer and the ServiceNow Platform^®. The Observer ApexNow application is available from the ServiceNow Store today.

According to the State of the Network survey from VIAVI, NetOps and SecOps teams are managing the new work-from-anywhere paradigm, and supporting a surge in unified communications, all while reckoning with a skills gap. The ApexNow application enables technicians with varied levels of training to quickly isolate issues by network, server, application or client domain, or by physical location. The VIAVI EUE Score is underpinned by a machine learning process providing insight into the root cause of a degradation to allow for an automated remediation process to be executed using the power of the ServiceNow Platform.

"Enterprises are grappling with increasing network complexity and security threats while facing a labor and skills gap. They need to equip their workforces with intuitive tools that will speed identification and resolution of issues from anywhere," said Rohit Batra, head of telecommunications, media & technology product at ServiceNow. "The integration of the VIAVI EUE Score into the ServiceNow platform is a terrific example of such user friendliness and efficiency, enabling our joint customers to stay ahead of IT and service issues."

"Over the last year, VIAVI and ServiceNow have collaborated to allow our customers to utilize our combined technologies and enhanced product capabilities in ways that are game-changing in day-to-day operations," said Chris Labac, Vice President and General Manager, Network Performance and Threat Solutions, VIAVI. "The ApexNow App integration is one visible result of this, building on a significant partnership and a focus on bringing impactful innovations to our customers."

About VIAVI
VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for communications service providers, enterprises, network equipment manufacturers, government and avionics. We help these customers harness the power of instruments, automation, intelligence and virtualization to Command the network. VIAVI is also a leader in light management solutions for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, and defense applications. Learn more about VIAVI at www.viavisolutions.com. Follow us on VIAVI Perspectives, LinkedIn, Twitter, YouTube and Facebook.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. 

 

Media Inquiries:
North America Sonus PR Micah Warren viavi@sonuspr.com	Latin America Edelman Significa Monica Czeszak monica.czeszak@edelmansignifica.com	DACH Riba:BusinessTalk Michael Beyrau mbeyrau@riba.eu
EMEA & Asia Pacific/Japan Sonus PR Chevaan Seresinhe viavi@sonuspr.com	India Voila Communications Manish Sharma manish@voilacomm.in	China Archetype Geff Pan viavichina@archetype.cn

 

View original content to download multimedia:https://www.prnewswire.com/news-releases/viavi-integrates-automated-end-user-experience-scoring-and-problem-domain-isolation-with-servicenow-301562141.html

SOURCE VIAVI Solutions

FAQ

What is ApexNow by Viavi Solutions?

ApexNow is an application that integrates Viavi's Observer Apex with ServiceNow's IT Operations Management to improve IT problem resolution.

How does the ApexNow app help IT teams?

It provides access to the End User Experience scoring model, enabling faster problem identification and resolution.

What partnership did Viavi Solutions strengthen with the ApexNow launch?

The launch strengthens Viavi's partnership with ServiceNow, enhancing their combined technologies.

When was the ApexNow app announced?

The ApexNow app was announced on June 7, 2022.

What stock symbol is associated with Viavi Solutions?

Viavi Solutions is associated with the stock symbol VIAV.