Vertex Earns HDI Certification for Six Years Running, Leading in Tax Technology Customer Support
Vertex Inc. (NASDAQ:VERX), a global tax technology solutions provider, has achieved HDI Support Center Certification for the sixth consecutive year. This certification, awarded by HDI, the premier global provider of support center certification and consulting services, underscores Vertex's commitment to excellence in customer support. Vertex is the only tax technology provider to receive this distinction.
The company scored high marks across core areas of the HDI Support Center Certification program, including customer satisfaction, leadership, strategy, and performance. Notably, Vertex received high scores for people satisfaction, management, and leadership, demonstrating success in supporting both customers and employees.
With over 4,000 customers globally, including more than half of Fortune 500 companies, Vertex remains dedicated to providing exceptional customer experiences and proactively addressing client needs.
Vertex Inc. (NASDAQ:VERX), un fornitore globale di soluzioni tecnologiche fiscali, ha ottenuto per il sesto anno consecutivo la Certificazione del Centro di Supporto HDI. Questa certificazione, concessa da HDI, il principale fornitore globale di certificazione e consulenza per centri di supporto, sottolinea l'impegno di Vertex per l'eccellenza nel supporto clienti. Vertex è l'unico fornitore di tecnologie fiscali a ricevere questa distinzione.
La società ha ottenuto punteggi elevati in aree chiave del programma di Certificazione del Centro di Supporto HDI, tra cui soddisfazione del cliente, leadership, strategia e performance. In particolare, Vertex ha ricevuto punteggi elevati per la soddisfazione delle persone, la gestione e la leadership, dimostrando un successo nel supportare sia i clienti che i dipendenti.
Con oltre 4.000 clienti a livello globale, compresi più della metà delle aziende Fortune 500, Vertex rimane dedicata a fornire esperienze clienti eccezionali e a rispondere proattivamente alle esigenze dei clienti.
Vertex Inc. (NASDAQ:VERX), un proveedor global de soluciones tecnológicas fiscales, ha logrado la Certificación del Centro de Soporte HDI por sexto año consecutivo. Esta certificación, otorgada por HDI, el principal proveedor global de certificación y servicios de consultoría para centros de soporte, subraya el compromiso de Vertex con la excelencia en el soporte al cliente. Vertex es el único proveedor de tecnología fiscal en recibir esta distinción.
La compañía obtuvo altas calificaciones en áreas clave del programa de Certificación del Centro de Soporte HDI, incluyendo satisfacción del cliente, liderazgo, estrategia y rendimiento. Notablemente, Vertex recibió altas puntuaciones en satisfacción de las personas, gestión y liderazgo, demostrando éxito en el apoyo tanto a clientes como a empleados.
Con más de 4,000 clientes a nivel mundial, incluyendo más de la mitad de las empresas Fortune 500, Vertex sigue dedicada a proporcionar experiencias excepcionales al cliente y a abordar proactivamente las necesidades de los clientes.
Vertex Inc. (NASDAQ:VERX)는 글로벌 세무 기술 솔루션 제공업체로서, 여섯 해 연속으로 HDI 지원 센터 인증을 획득했습니다. 이 인증은 지원 센터 인증 및 컨설팅 서비스를 제공하는 세계적인 선두 기업 HDI에서 수여하며, Vertex의 고객 지원 우수성에 대한 헌신을 강조합니다. Vertex는 이 영예를 받은 유일한 세무 기술 제공업체입니다.
이 회사는 고객 만족도, 리더십, 전략 및 성과를 포함한 HDI 지원 센터 인증 프로그램의 핵심 영역에서 높은 점수를 기록했습니다. 특히 Vertex는 사람들에 대한 만족도, 관리 및 리더십에서 높은 점수를 받아 고객과 직원 모두를 지원하는 데 성공했음을 보여줍니다.
4,000개 이상의 전 세계 고객을 보유하고 있으며, Fortune 500 기업의 절반 이상이 포함되어 있는 Vertex는 탁월한 고객 경험을 제공하고 고객의 필요에 프로액티브하게 대응하기 위해 헌신하고 있습니다.
Vertex Inc. (NASDAQ:VERX), un fournisseur mondial de solutions technologiques fiscales, a obtenu pour la sixième année consécutive la Certification du Centre de Support HDI. Cette certification, délivrée par HDI, le premier fournisseur mondial de certification et de services de conseil pour les centres de support, souligne l'engagement de Vertex envers l'excellence du support client. Vertex est le seul fournisseur de technologie fiscale à recevoir cette distinction.
L'entreprise a obtenu de très bonnes notes dans les domaines clés du programme de certification du Centre de Support HDI, notamment satisfaction client, leadership, stratégie et performance. Il est à noter que Vertex a reçu des scores élevés pour la satisfaction des personnes, la gestion et le leadership, démontrant son succès à soutenir à la fois les clients et les employés.
Avec plus de 4 000 clients dans le monde, y compris plus de la moitié des entreprises du Fortune 500, Vertex reste déterminée à offrir des expériences clients exceptionnelles et à répondre de manière proactive aux besoins de ses clients.
Vertex Inc. (NASDAQ:VERX), ein globaler Anbieter von Steuersoftwarelösungen, hat zum sechsten Mal in Folge die HDI Support Center Zertifizierung erhalten. Diese Zertifizierung, die von HDI, dem führenden globalen Anbieter von Zertifizierungs- und Beratungsdiensten für Support-Center, vergeben wird, unterstreicht Vertex' Engagement für Exzellenz im Kundenservice. Vertex ist der einzige Anbieter von Steuersoftware, der diese Auszeichnung erhält.
Das Unternehmen erzielte in den Kernbereichen des HDI Support Center Zertifizierungsprogramms hohe Bewertungen, darunter Kundenzufriedenheit, Führung, Strategie und Leistung. Besonders hervorzuheben ist, dass Vertex hohe Punktzahlen in der Mitarbeiterzufriedenheit, im Management und in der Führung erhielt, was den Erfolg bei der Unterstützung von Kunden und Mitarbeitern zeigt.
Mit über 4.000 Kunden weltweit, darunter mehr als die Hälfte der Fortune 500 Unternehmen, bleibt Vertex darauf fokussiert, außergewöhnliche Kundenerlebnisse zu bieten und proaktiv auf die Bedürfnisse der Kunden einzugehen.
- Achieved HDI Support Center Certification for six consecutive years
- Only tax technology provider to receive this distinction
- High scores in customer satisfaction, leadership, strategy, and performance
- Strong performance in supporting both customers and employees
- Over 4,000 customers globally, including more than half of Fortune 500 companies
- None.
Insights
Vertex's six-year streak of HDI Support Center Certification underscores their commitment to customer service excellence in the tax technology sector. This achievement is particularly noteworthy as Vertex is the only tax technology provider to earn this distinction. The certification process evaluates important areas like customer satisfaction, leadership, strategy and performance, with Vertex scoring exceptionally well in employee satisfaction and management.
High-quality customer support is increasingly critical in today's market, with
While this certification doesn't directly impact financial performance, it could indirectly contribute to long-term growth by enhancing customer loyalty and attracting new clients. Investors should view this as a positive indicator of Vertex's operational quality and customer-centric approach.
Vertex's consistent HDI Support Center Certification over six years demonstrates a sustained commitment to customer service excellence, which can be a key differentiator in the B2B software market. This certification, coupled with Vertex's significant market presence serving over half of Fortune 500 companies, suggests a strong competitive position in the tax technology sector.
The emphasis on both customer and employee satisfaction indicates a well-rounded approach to service delivery. High employee satisfaction often correlates with lower turnover rates and better service quality, which can lead to improved customer retention and potentially lower operational costs in the long run.
While the direct financial impact of this certification is not quantifiable, it likely contributes to Vertex's ability to maintain and potentially expand its market share. For investors, this consistent performance in customer support could be seen as a positive indicator of the company's operational stability and potential for sustainable growth in a specialized software niche.
HDI Support Center Certification is the only open industry standards program for the certification of support center quality
KING OF PRUSSIA, Pa., Oct. 01, 2024 (GLOBE NEWSWIRE) -- Vertex Inc. (NASDAQ:VERX) (“Vertex” or the “Company”), a global provider of tax technology solutions, has earned HDI Support Center Certification for six years running. This prestigious recognition, awarded by the HDI, the premier global provider of support center certification and consulting services, highlights Vertex’s continued ability to consistently provide excellence in customer support. As the only tax technology provider to achieve this distinction, Vertex reaffirms its ongoing commitment to maintaining a customer-focused approach as the pillar of its business success.
“I congratulate the entire Vertex team on achieving HDI Support Center Certification,” said Tara Gibb, Senior Director, HDI. “As an HDI-Certified Support Center, Vertex is part of an elite circle of organizations who are dedicated to innovation, quality operations, continuous improvement, strategic vision, a positive work environment and high levels of customer service.”
Today’s customers have high expectations for support. According to McKinsey,
“At Vertex, we take pride in providing an exceptional customer experience by meeting clients where they are in their journey and proactively anticipating and addressing their needs,” said Craig. “With over 4,000 customers globally and a longstanding trust from more than half of Fortune 500 companies, we are proud to hold this HDI certification and remain committed to the user experience as part of our value system. We know this starts with unmatched customer support and acting as an extension of the customer’s own team.”
Introduced in 2000, the HDI Support Center Certification program is the only open industry standards program for the certification of support center quality. HDI Support Center Certification is designed to improve the effectiveness of the support services industry and support organizations by providing an industry standard that is recognized worldwide, and an accompanying certification program. Evaluation is based on a set of activities, each with four levels of maturity used to evaluate the support center, which Vertex successfully achieved to secure its certification.
To learn more about Vertex, and its indirect tax and compliance solutions, visit www.vertexinc.com.
About Vertex
Vertex, Inc. is a leading global provider of indirect tax solutions. The Company’s mission is to deliver the most trusted tax technology enabling global businesses to transact, comply and grow with confidence. Vertex provides solutions that can be tailored to specific industries for major lines of indirect tax, including sales and consumer use, value added and payroll. Headquartered in North America, and with offices in South America and Europe, Vertex employs over 1,500 professionals and serves companies across the globe.
For more information, visit www.vertexinc.com or follow us on Twitter and LinkedIn.
Copyright © 2024 Vertex, Inc. All rights reserved. The information contained herein is intended for information purposes only, may change at any time in the future, and is not legal or tax advice. The product direction and potential roadmap information is not a guarantee, may not be incorporated into any contract, and is not a commitment to deliver any material, code, or functionality. This information should not be relied upon in making purchasing, legal, or tax decisions. The development, release, and timing of any features or functionality described for Vertex's products remains at the sole discretion of Vertex, Inc. Any statements in this release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. All forward-looking statements are subject to various risks and uncertainties described in Vertex's filings with the U.S. Securities and Exchange Commission (“SEC”) that could cause actual results to differ materially from expectations. Vertex cautions readers not to place undue reliance on these forward-looking statements which Vertex has no obligation to update.
ABOUT HDI
For more than 35 years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting and site certification services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.
Vertex Company Contact:
Rachel Litcofsky
Manager, Public Relations
mediainquiries@vertexinc.com
Investor Relations Contact:
Joe Crivelli
Vertex, Inc.
ir@vertexinc.com
FAQ
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