New Service Center in Veeva Vault CRM Suite Unifies Sales and Service
Veeva Systems (NYSE: VEEV) has unveiled Veeva Vault CRM Service Center, a new addition to its Vault CRM Suite. This tool is designed for inside sales, contact center, and hybrid representatives in the life sciences industry. It offers case management, video calls, telephony integration, and industry-specific features like consent and sampling. The Service Center integrates with Microsoft 365, enhancing productivity through collaboration in Teams and OneNote.
The Vault CRM Suite aims to unify sales, marketing, medical, and service teams, eliminating silos and providing a customer-centric experience. It includes Vault CRM for sales and Campaign Manager for marketing, all built on the Vault Platform. The suite offers compliant omnichannel engagement, events management, and AI-powered insights. Over 15 companies are already using Vault CRM, with migrations for smaller customers starting in Q4 2024 and larger ones in early 2025.
Veeva Systems (NYSE: VEEV) ha presentato Veeva Vault CRM Service Center, una nuova aggiunta alla sua Suite Vault CRM. Questo strumento è progettato per vendite interne, centri di contatto e rappresentanti ibridi nel settore delle scienze della vita. Offre gestione dei casi, videochiamate, integrazione della telefonia e funzionalità specifiche per il settore come il consenso e il campionamento. Il Service Center si integra con Microsoft 365, migliorando la produttività attraverso la collaborazione in Teams e OneNote.
La Suite Vault CRM mira a unificare vendite, marketing, team medici e di assistenza, eliminando i silos e fornendo un esperienza centrata sul cliente. Include Vault CRM per le vendite e Campaign Manager per il marketing, il tutto costruito sulla Vault Platform. La suite offre un coinvolgimento multicanale conforme, gestione degli eventi e approfondimenti basati su AI. Oltre 15 aziende stanno già utilizzando Vault CRM, con migrazioni per clienti più piccoli che inizieranno nel Q4 2024 e per quelli più grandi all'inizio del 2025.
Veeva Systems (NYSE: VEEV) ha presentado Veeva Vault CRM Service Center, una nueva adición a su Suite Vault CRM. Esta herramienta está diseñada para ventas internas, centros de contacto y representantes híbridos en la industria de ciencias de la vida. Ofrece gestión de casos, videollamadas, integración telefónica y características específicas de la industria como el consentimiento y muestreo. El Service Center se integra con Microsoft 365, mejorando la productividad a través de la colaboración en Teams y OneNote.
La Suite Vault CRM tiene como objetivo unificar los equipos de ventas, marketing, médicos y de servicio, eliminando los silos y brindando una experiencia centrada en el cliente. Incluye Vault CRM para ventas y Campaign Manager para marketing, todo construido sobre la Vault Platform. La suite ofrece un compromiso omnicanal conforme, gestión de eventos e insights impulsados por IA. Más de 15 empresas ya están utilizando Vault CRM, con migraciones para clientes más pequeños que comenzarán en el Q4 de 2024 y para los más grandes a principios de 2025.
Veeva Systems (NYSE: VEEV)는 Vault CRM Suite에 새롭게 추가된 Veeva Vault CRM Service Center를 발표했습니다. 이 도구는 생명 과학 산업의 내부 판매, 콜 센터 및 혼합형 대표자를 위해 설계되었습니다. 사례 관리, 비디오 통화, 전화 통합 및 동의 및 샘플링과 같은 업계별 기능을 제공합니다. Service Center는 Microsoft 365와 통합되어 Teams와 OneNote에서 협업을 통해 생산성을 향상합니다.
Vault CRM Suite는 판매, 마케팅, 의료 및 서비스 팀을 통합하여 사일로를 제거하고 고객 중심의 경험을 제공합니다. 판매를 위한 Vault CRM과 마케팅을 위한 Campaign Manager를 포함하여 모두 Vault Platform에서 구축되었습니다. 이 suite는 규정 준수된 옴니채널 참여, 이벤트 관리 및 AI 기반 인사이트를 제공합니다. 15개 이상의 기업이 Vault CRM을 이미 사용하고 있으며, 소규모 고객의 이전은 2024년 4분기부터 시작되고 대규모 고객은 2025년 초에 시작됩니다.
Veeva Systems (NYSE: VEEV) a dévoilé Veeva Vault CRM Service Center, un nouvel ajout à sa Suite Vault CRM. Cet outil est conçu pour les ventes internes, les centres d'appels et les représentants hybrides dans l'industrie des sciences de la vie. Il offre gestion des cas, appels vidéo, intégration téléphonique et des fonctionnalités spécifiques à l'industrie comme le consentement et l'échantillonnage. Le Service Center s'intègre à Microsoft 365, améliorant la productivité grâce à la collaboration dans Teams et OneNote.
La Suite Vault CRM vise à unifier les équipes de vente, de marketing, médicales et de service, éliminant les silos et offrant une expérience centrée sur le client. Elle comprend Vault CRM pour les ventes et Campaign Manager pour le marketing, le tout construit sur la Vault Platform. La suite propose un engagement omnicanal conforme, la gestion d'événements et des insights alimentés par l'IA. Plus de 15 entreprises utilisent déjà Vault CRM, avec des migrations pour les petits clients qui débuteront au quatrième trimestre 2024 et pour les plus grands au début de 2025.
Veeva Systems (NYSE: VEEV) hat das Veeva Vault CRM Service Center vorgestellt, eine neue Ergänzung zu seiner Vault CRM Suite. Dieses Tool ist für den Innendienst, Callcenter und hybride Vertreter in der Lebenswissenschaftsbranche konzipiert. Es bietet Fallmanagement, Videoanrufe, Telefonintegration und branchenspezifische Funktionen wie Einwilligung und Sampling. Das Service Center integriert sich mit Microsoft 365 und verbessert die Produktivität durch Zusammenarbeit in Teams und OneNote.
Die Vault CRM Suite hat das Ziel, Verkaufs-, Marketing-, medizinische und Serviceteams zu vereinen, Silos abzubauen und ein kundenzentriertes Erlebnis zu bieten. Sie umfasst Vault CRM für den Verkauf und Campaign Manager für das Marketing, alles basiert auf der Vault Platform. Die Suite bietet konforme Omnichannel-Interaktion, Veranstaltungsmanagement und KI-gestützte Einblicke. Über 15 Unternehmen nutzen bereits Vault CRM, mit Migrationen für kleinere Kunden, die im Q4 2024 beginnen und für größere Kunden zu Beginn von 2025.
- Introduction of Vault CRM Service Center, expanding Veeva's product offerings
- Integration with Microsoft 365, potentially increasing productivity
- Unification of sales, marketing, medical, and service teams on one platform
- 15+ companies already live on Vault CRM since April 2024 release
- Planned migrations for customers, indicating potential for increased adoption
- Migrations for larger customers not starting until early 2025, potentially delaying full adoption
- First large global top 20 biopharma expected to complete migration only by end of 2025, suggesting a lengthy transition process
Insights
Veeva's new Vault CRM Service Center marks a significant advancement in life sciences customer relationship management. By unifying sales, marketing, medical and service functions, it addresses the industry's growing complexity. The integration with Microsoft 365 enhances productivity, while features like case management and video calls cater to modern engagement needs.
The 100x faster data delivery through Vault Direct Data API is a game-changer, potentially revolutionizing AI-driven insights in the pharma industry. This speed boost, combined with the AI Partner Program, could lead to more sophisticated, real-time decision-making tools for life sciences companies.
With 15 companies already live on Vault CRM since April, the adoption rate seems promising. The phased migration approach, starting with smaller customers in Q4 2024 and larger ones in 2025, indicates a thoughtful rollout strategy to minimize disruptions.
Veeva's Vault CRM Suite represents a strategic move to capture a larger share of the life sciences CRM market. By offering a unified platform, Veeva is positioning itself as a one-stop solution for pharmaceutical companies' customer engagement needs. This could potentially increase customer lock-in and boost Veeva's recurring revenue streams.
The planned release of Campaign Manager in December 2024 suggests Veeva is expanding its footprint in marketing automation, directly competing with specialized marketing platforms. This expansion could open new revenue opportunities but may also face challenges in a crowded martech landscape.
The migration of existing Veeva CRM customers to Vault CRM will be important to watch. A smooth transition could solidify Veeva's market position, while any hiccups could create openings for competitors. The expected completion of a top 20 biopharma migration by end-2025 will be a key indicator of success.
Vault CRM Service Center now available for life sciences inside sales, contact center, and hybrid reps
Vault CRM Suite to unify sales, marketing, medical, and service for true customer-centricity
Service Center is part of Veeva Vault CRM Suite — along with Vault CRM for sales and Campaign Manager for marketing — all built from the ground up for life sciences on the Vault Platform. Unified in the same Vault means no more siloes among customer-facing teams as they work from the same customer data, content, and key processes to deliver a streamlined, customer-centric experience. For example, sales and marketing collaborate on campaigns for synchronized outreach, and all teams work from the same customer communication preferences and consent.
Vault CRM Suite helps customer-facing teams to execute better together amid greater complexity in medicines, stakeholders, channels, and go-to-market models, through:
- Vault CRM, the next generation of CRM for life sciences, which expands Veeva CRM's deep online and offline capabilities with enhanced productivity tools like streamlined account profiling and dynamic personalized content.
- Compliant omnichannel engagement, including Engage for compliant HCP chat and video, and Approved Email.
- Events Management for end-to-end event lifecycle management for all event types and related content, attendees, speakers, and expenses.
- Align for agile field planning, visual territory design, and territory management with integrated rosters, plans, and field feedback.
- Service Center for inside sales, contact center, and hybrid reps' inbound and outbound engagement across channels.
- Campaign Manager, coming December 2024, for marketers to execute omnichannel campaigns orchestrated with the field, including connected content for speed and reuse.
- Powering AI insights and processes, Vault Direct Data API delivers data 100 times faster than traditional APIs, and the AI Partner Program enables customers and partners to easily build specialized AI applications that integrate seamlessly with Vault applications.
- Core Capabilities span all Vault CRM Suite applications, including optimization for regional and global commercialization intricacies, Vault's core content capabilities for seamless content flow across teams and channels, and Common Data Architecture data standards.
More than 15 companies are already live on Vault CRM since its release in April 2024 to all new customers. Veeva CRM migrations will begin for smaller customers in Q4 this year. Some larger customers are planning to start their migration programs in early 2025. The first large global top 20 biopharma is expected to complete its migration to Vault CRM by the end of 2025.
"The unified and connected Veeva Vault CRM Suite is delivering on our vision to bring sales, marketing, medical, and service together for the first time for true customer centricity," said Matt Farrell, executive vice president of commercial strategy at Veeva. "The pace of application development, customer adoption, and migrations is a reflection of our long-standing commitment to consistently deliver on product excellence and customer success for the industry."
Additional Information
For more on Veeva Vault CRM Service Center, visit: veeva.com/ServiceCenter
Connect with Veeva on LinkedIn: linkedin.com/company/veeva-systems
About Veeva Systems
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world's largest biopharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves. For more information, visit veeva.com.
Veeva Forward-looking Statements
This release contains forward-looking statements regarding Veeva's products and services and the expected results or benefits from use of our products and services, including certain of our new solutions and applications that are still under development or not generally available. These statements are based on our current expectations. Actual results, availability, and any future events relating to these products and services could differ materially from those anticipated or provided in this release and we have no obligation to update such statements. There are numerous risks that have the potential to negatively impact our results, including the risks and uncertainties disclosed in our filing on Form 10-Q for the period ended April 30, 2024, which you can find here (a summary of risks which may impact our business can be found on pages 35 and 36), and in our subsequent SEC filings, which you can access at sec.gov.
Contact:
Alison Borris
Veeva Systems
925-226-8821
alison.borris@veeva.com
© 2024 Veeva Systems Inc. All rights reserved. Veeva, V, Vault, and Crossix are registered trademarks of Veeva Systems Inc. All third party trademarks (including logos and icons) referenced herein remain the property of their respective owners. Use of them does not imply any affiliation with or endorsement by them.
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