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United Rentals, Inc. (NYSE: URI) is North America's largest equipment rental company, with over 880 stores across the United States and Canada. The company caters to a diverse clientele, including construction and industrial firms, municipal entities, utilities, homeowners, and communities. Their aim is to meet customer needs while exceeding expectations through their extensive rental fleet and specialized solutions.
Since its inception in 1997, United Rentals has expanded through organic growth and numerous acquisitions, establishing itself as a market leader with a fleet valued at $21 billion. Initially focusing on intermittently used equipment like aerial lifts and generators, the company’s offerings now include a wide array of specialty equipment available for indefinite rental periods.
One of the company's notable recent achievements is the acquisition of Yak Access, LLC, a leader in the North American matting industry, for approximately $1.1 billion. This move, expected to close in the first quarter of 2024, will bolster United Rentals' offerings in surface protection for construction and maintenance applications. Yak's fleet includes approximately 600,000 mats, serving primarily utility and midstream clients.
United Rentals prides itself on being more than just an equipment provider. They offer best-in-class specialty solutions, safety training, and 24/7 support to ensure customer success. This dedication to service is paralleled by their continued investment in digital tools and R&D to enhance customer experience and product longevity.
With a roughly 17% market share in a fragmented sector, United Rentals stands out not only for its scale but also for its commitment to safety, operational excellence, and strong customer relationships. The company is consistently adapting to market demands, as demonstrated by its strategic acquisitions and tailored service offerings.
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United Rentals (NYSE: URI) reports robust digital adoption, with over 70% of Q1 2024 revenue generated from customers using its digital tools like Total Control, United Rentals Mobile App, and online marketplace. These platforms support safety, productivity, and sustainability objectives. Telematics data, accessible via Total Control, helps customers monitor and optimize equipment usage. United Rentals leads the industry with 375,000 telematics-enabled units. Recent digital enhancements include improved payment management, customized notifications, availability info, equipment access management, and order history access, streamlining the rental process.
United Rentals, Inc. (NYSE: URI) has been selected for Newsweek's Most Trustworthy Companies in America 2024 list for the third consecutive year. The recognition highlights the company's strong commitment to trust and transparency in its business operations. The evaluation criteria included customer, investor, and employee trust, with United Rentals standing out for its ethical governance and conduct.