United Names Chief Customer Officer Toby Enqvist Executive Vice President
United Airlines has promoted Chief Customer Officer Toby Enqvist to Executive Vice President, effective immediately. The decision, announced on May 28, 2021, underscores the airline's commitment to enhancing customer experience. CEO Scott Kirby praised Enqvist for his customer advocacy and leadership in innovation. Enqvist, who has over 25 years of industry experience, will continue to oversee Inflight Services, Contact Centers, and Customer Experience. He aims to drive industry-leading innovations to improve the flying experience for all United customers.
- Promotion of Toby Enqvist to Executive Vice President enhances leadership in customer service.
- Continued focus on customer experience and innovation may lead to improved customer satisfaction.
- Enqvist's extensive experience in the airline industry positions him well for the role.
- None.
CHICAGO, May 28, 2021 /PRNewswire/ -- United announced today that Chief Customer Officer Toby Enqvist has been named the airline's newest executive vice president. Enqvist was promoted yesterday by the United Airlines Holdings, Inc. Board of Directors. The promotion is effective immediately.
"Toby leads with the unwavering purpose of being United's top customer advocate and this promotion reflects not only his success in caring for our customers but also our continuing commitment to delivering the best possible experience for all those we fly," said United CEO Scott Kirby. "With Toby's vision and direction, we are truly leading the industry in finding ways to innovate which is essential as we strive to become the best airline in the history of aviation."
As EVP and chief customer officer, Enqvist continues his oversight of the airline's Inflight Services, Corporate Real Estate, Contact Centers and Customer Care, Customer Strategy and Innovation, and Customer Experience and Analytics. In addition, Enqvist is responsible for developing and providing United's employees with the leadership support needed to best serve the airline's customers.
"I look forward to continuing to work alongside my talented and dedicated team to keep moving us forward with industry leading innovation that will offer our customers the best experience whenever and wherever they fly United," said Enqvist.
Enqvist has been in the airline industry for more than 25 years, joining Continental in 1996. Throughout this career, he has held several senior leadership positions within operations and finance, including senior vice president of Network Operations and Customer Solutions for United.
A native of Sweden, Enqvist moved to the U.S. to attend Ouachita Baptist University where he earned his bachelor's degree in business administration. He also holds an MBA degree from Southern Methodist University. He is married and has a daughter.
About United
United's shared purpose is "Connecting People. Uniting the World." For more information, visit united.com, follow @United on Twitter and Instagram or connect on Facebook. The common stock of UAL is traded on the Nasdaq under the symbol "UAL".
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SOURCE United Airlines
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