TELUS International Enhances Track Record as a Global Leader in Digital Solutions and Customer Experience

Rhea-AI Summary

TELUS is recognizing TELUS International for its numerous recent accolades that showcase its leadership in customer experience and digital solutions. The awards include the Digital Transformation Award for AI innovation, recognition as a 'Leader' in Everest Group's PEAK Matrix, and several Stevie Awards for outstanding service during the COVID-19 pandemic. With $15 billion in annual revenue, TELUS emphasizes its commitment to customer satisfaction and innovation across sectors, including healthcare and IT.

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• TELUS International received several prestigious awards, including the Digital Transformation Award for AI innovation.
• Named a 'Leader' and 'Star Performer' in the Everest Group PEAK Matrix.
• Won multiple Stevie Awards, highlighting exceptional customer service and innovative HR practices during the pandemic.
• Recognized in the IAOP Global Outsourcing 100 list, demonstrating industry-leading performance.

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VANCOUVER, British Columbia, Sept. 18, 2020 (GLOBE NEWSWIRE) -- Today, TELUS is proudly recognizing TELUS International, which builds high-tech, high-touch customer experiences powered by next-gen digital solutions, for receiving several notable third party rankings and awards in recent months.

“These important accolades from distinguished third parties highlight our TELUS International team’s longstanding commitment to providing outstanding customer experiences and advancing digital transformation for our valued clients on a global basis, prior to and during the global health pandemic,” said Darren Entwistle, President and CEO of TELUS. “This body of recognition is a testament to the unique ability of our TELUS International team to set an inspiring example of what it means to truly put our customers first and ensure citizens have access to the tools and resources they need to stay connected to the people and information that matter the most.”

In 2020 thus far, TELUS International has been the recipient of several prestigious industry accolades:

• In recognition of its industry-leading innovation for conversational AI (chatbots) and robotic process automation (RPA) solutions. TELUS International was instrumental in helping TELUS win the 2020 Digital Transformation Award under the category of AI-fueled Digital Transformation from IT World Canada (ITWC).
• For the second consecutive year, TELUS International was named a ‘Leader’ and ‘Star Performer’ in the Everest Group PEAK Matrix®, highlighting the organisation’s agility to quickly adapt to shifting market demand and consumer behavior to seamlessly meet the CX needs of its clients’ customers.
• Highlighting its commitment to design, build, and deliver innovative digital solutions that elevate customer experience for the brands it partners with, TELUS International was a Stevie Winner in the Business Intelligence Solution category for Customer Journey Analytics and in the Customer Service Outsourcing Provider of the Year category at the 2020 Stevie Awards for Sales & Customer Service.
• In recognition of its innovative new uses of HR-related technology, programs, and media during the COVID-19 pandemic to keep employees productive, trained, informed, and safe, TELUS International was a 2020 Stevie Winner in the category of Most Innovative Use of HR Technology During the Pandemic - United States at the Stevie Awards for Great Employers.
• At the 2020 Stevie International Business Awards, TELUS International was recognized in the Exemplary Employer category for demonstrating extra commitment to keeping their employees working, paid, and safe during the COVID-19 pandemic, as well as in the Valuable Corporate Response category for ensuring the well-being of their employees, customers, and communities.
  
• For the fourth consecutive year, TELUS International was recognized as one of the world’s best outsourcing providers across size and growth, customer references, awards, and certifications, programs for innovation and CSR by being named on the IAOP Global Outsourcing 100 list in the Leader category with an All-Star ranking for 2020.

“These recent awards and rankings reflect the remarkable efforts of our global team members who embody spirited teamwork, a passion for growth, the courage to innovate and the ability to embrace change and initiate opportunity - foundational values that we share with TELUS,” said Jeff Puritt, President and CEO, TELUS International. “After 15 plus years, they are deeply embedded in our company’s DNA as key elements of our company’s culture that have truly enabled us to differentiate ourselves by putting customers and the value of human connection first.”

About TELUS
TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading communications and information technology company with $15 billion in annual revenue and 15.4 million customer connections spanning wireless, data, IP, voice, television, entertainment, video and security. We leverage our global-leading technology to enable remarkable human outcomes. Our longstanding commitment to putting our customers first fuels every aspect of our business, making us a distinct leader in customer service excellence and loyalty. TELUS Health is Canada's largest healthcare IT provider, and TELUS International delivers the most innovative business process solutions to some of the world’s most established brands.

Driven by our passionate social purpose to connect all Canadians for good, our deeply meaningful and enduring philosophy to give where we live has inspired our team members and retirees to contribute more than $736 million and 1.4 million days of service since 2000. This unprecedented generosity and unparalleled volunteerism have made TELUS the most giving company in the world.

For more information about TELUS, please visit telus.com, follow us @TELUSNews on Twitter and @Darren_Entwistle on Instagram

About TELUS International
TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, work-from-home, IT lifecycle, advisory and digital consulting, trust & safety, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com.

Media Contact
Steve Beisswanger
(514) 865-2787
steve.beisswanger@TELUS.com

Ali Wilson
(604) 328-7093
ali.wilson@telusinternational.com

FAQ

What awards did TELUS International receive in 2020?

TELUS International received several awards, including the Digital Transformation Award for AI innovation, recognition as a 'Leader' in the Everest Group PEAK Matrix, and multiple Stevie Awards for customer service excellence.

What is TELUS's annual revenue?

TELUS has an annual revenue of $15 billion.

What is the stock symbol for TELUS?

The stock symbol for TELUS is TU.

How has TELUS responded to the COVID-19 pandemic?

TELUS International was recognized for its innovative use of HR technology during the pandemic and for maintaining employee safety and productivity.

What does TELUS International focus on?

TELUS International focuses on creating high-tech, high-touch customer experiences using next-gen digital solutions.