T‑Mobile Responds to Winter Storm Olive

Rhea-AI Summary

T-Mobile has been closely monitoring the impact of Winter Storm Olive, which has affected regions in the Northeast and Midwest, including Detroit and Chicago. Despite some minor disruptions due to power loss at a few sites, the network has largely remained operational. The company is collaborating with local authorities and power companies to restore affected services swiftly. T-Mobile is also committed to keeping its stores operational, although some may experience early closures for safety. For urgent communications needs, customers can reach out through a dedicated hotline.

Positive

• Minimal network disruptions reported despite Winter Storm Olive.
• Active collaboration with state and local officials to ensure service continuity.

Negative

• A small number of sites in Detroit and Chicago impacted due to commercial power loss.

NORTHAMPTON, MA / ACCESSWIRE / February 24, 2023 / T-Mobile

As Winter Storm Olive continues to have significant impacts on several areas of the United States including the Northeast and Midwest, our thoughts are with those impacted.

We know how critical connectivity is during these times and our teams are closely monitoring any potential impacts to customers, as well as assessing and monitoring equipment.

Thus far our network has had minimal disruptions. A small number of sites in or around Detroit, Michigan and Chicago, Illinois have been impacted due to commercial power loss, and our teams are working quickly to restore impacted sites as conditions safely allow. In addition, they are engaging with local power companies and preparing additional equipment for recovery if needed.

Our teams continue to work with numerous state and local officials and organizations, first responders and Emergency Operations Centers in the affected region. Agencies needing communications assistance can reach out to our 24-hour emergency hotline at 888-639-0020 or email at ERTRequests@T-Mobile.com.

We're working hard to keep stores open to serve our customers but there may be some instances of early closures for safety. To check if your local store is open and verify store hours, please use our store locator.

View additional multimedia and more ESG storytelling from T-Mobile on 3blmedia.com.

Contact Info:
Spokesperson: T-Mobile
Website: https://www.3blmedia.com/profiles/t-mobile
Email: info@3blmedia.com

SOURCE: T-Mobile

View source version on accesswire.com:
https://www.accesswire.com/740688/TMobile-Responds-to-Winter-Storm-Olive

FAQ

What impact did Winter Storm Olive have on T-Mobile's network?

T-Mobile reported minimal network disruptions due to Winter Storm Olive, with only a few sites affected.

How is T-Mobile responding to Winter Storm Olive?

T-Mobile is monitoring the situation, restoring affected sites, and collaborating with local power companies and emergency services.

What should customers do if they need assistance during Winter Storm Olive?

Customers can reach T-Mobile's emergency hotline at 888-639-0020 for assistance.

Are T-Mobile stores affected by Winter Storm Olive?

Some T-Mobile stores may experience early closures for safety, so customers should check local store hours.

Where can I find more information about T-Mobile's response to the storm?

Additional information can be found on T-Mobile's official website and their emergency response communications.