T‑Mobile Responds to Severe Pacific Northwest Storm
T-Mobile has activated emergency response measures following a severe windstorm in the Pacific Northwest that caused widespread damage and power outages in Washington state. The company has deployed over 180 generators in the first 36 hours and multiple SatCOLTs (Satellite on Light Trucks) to restore service in affected areas east of Seattle, including Bothell, Bellevue, Sammamish, and Renton. Free Wi-Fi and device charging are available at their Bellevue store. T-Mobile is offering unlimited talk, text, and data through November 24, 2024, for customers in King and Snohomish counties who don't have unlimited plans.
T-Mobile ha attivato misure di emergenza a seguito di un grave temporale nel Pacific Northwest che ha causato danni estesi e interruzioni di corrente nello stato di Washington. L'azienda ha disposto oltre 180 generatori nelle prime 36 ore e diversi SatCOLT (Satellite on Light Trucks) per ripristinare il servizio nelle aree colpite a est di Seattle, comprese Bothell, Bellevue, Sammamish e Renton. Wi-Fi gratuito e ricarica dei dispositivi sono disponibili nel loro negozio di Bellevue. T-Mobile offre chiamate, messaggi e dati illimitati fino al 24 novembre 2024, per i clienti delle contee di King e Snohomish che non hanno piani illimitati.
T-Mobile ha activado medidas de respuesta a emergencias tras un severo temporal en el Noroeste del Pacífico que causó daños generalizados y cortes de energía en el estado de Washington. La compañía ha desplegado más de 180 generadores en las primeras 36 horas y múltiples SatCOLTs (Satélites en Camiones Ligeros) para restablecer el servicio en las áreas afectadas al este de Seattle, incluyendo Bothell, Bellevue, Sammamish y Renton. Wi-Fi gratuito y carga de dispositivos están disponibles en su tienda de Bellevue. T-Mobile está ofreciendo llamadas, mensajes y datos ilimitados hasta el 24 de noviembre de 2024, para los clientes en los condados de King y Snohomish que no tienen planes ilimitados.
T-Mobile은 워싱턴주에서 광범위한 피해와 정전이 발생한 태평양 북서부에서 심각한 바람폭풍에 따라 긴급 대응 조치를 활성화했습니다. 이 회사는 첫 36시간 동안 180개 이상의 발전기를 배치하고, 시애틀 동부의 Bothell, Bellevue, Sammamish, Renton 등을 포함한 영향받은 지역에서 서비스를 복구하기 위해 여러 개의 SatCOLT(얇은 트럭에 실리는 위성)를 배치했습니다. 베 Bellevue 매장에서 무료 Wi-Fi와 기기 충전이 가능합니다. T-Mobile은 2024년 11월 24일까지 무제한 요금제를 가지지 않은 King 및 Snohomish 카운티 고객에게 무제한 통화, 문자 및 데이터를 제공하고 있습니다.
T-Mobile a activé des mesures d'urgence suite à une tempête de vent sévère dans le Nord-Ouest Pacifique qui a causé des dommages généralisés et des coupures de courant dans l'État de Washington. L'entreprise a démarré le déploiement de plus de 180 générateurs dans les 36 premières heures et plusieurs SatCOLT (Satellite sur camion léger) pour rétablir le service dans les zones touchées à l'est de Seattle, y compris Bothell, Bellevue, Sammamish et Renton. Le Wi-Fi gratuit et la recharge des appareils sont disponibles dans leur magasin de Bellevue. T-Mobile propose des appels, des messages texte et des données illimités jusqu'au 24 novembre 2024 pour les clients des comtés de King et Snohomish qui n'ont pas de plans illimités.
T-Mobile hat nach einem schweren Sturm im pazifischen Nordwesten, der weitreichende Schäden und Stromausfälle im Bundesstaat Washington verursacht hat, Notfallmaßnahmen aktiviert. Das Unternehmen hat in den ersten 36 Stunden über 180 Generatoren eingesetzt und mehrere SatCOLTs (Satelliten auf leichten Lastwagen) bereitgestellt, um den Dienst in betroffenen Gebieten östlich von Seattle, einschließlich Bothell, Bellevue, Sammamish und Renton, wiederherzustellen. Kostenloses WLAN und Geräterecharge sind in ihrem Geschäft in Bellevue verfügbar. T-Mobile bietet unbegrenzte Anrufe, SMS und Daten bis zum 24. November 2024 für Kunden in den Bezirken King und Snohomish an, die keine unbegrenzten Tarife haben.
- Quick emergency response with deployment of 180+ generators within 36 hours
- Service restored to vast majority of impacted areas
- Offering temporary unlimited services to affected customers at no additional cost
- Service disruptions in multiple Seattle-area locations due to storm damage
- Some store locations temporarily closed or operating under modified hours
Insights
T-Mobile's rapid emergency response to the Pacific Northwest storm demonstrates robust disaster preparedness infrastructure. The deployment of 180+ generators and multiple SatCOLTs within 36 hours shows efficient crisis management capabilities. The company's comprehensive approach includes:
- Network resilience through overlapping coverage and temporary equipment deployment
- Community support via free Wi-Fi and charging stations
- Customer concessions with unlimited services in affected areas
- Dedicated emergency response channels for first responders
While service disruptions may temporarily impact local revenue, T-Mobile's swift response and infrastructure investments help maintain customer loyalty and minimize long-term business impact. The emergency response capabilities demonstrate operational strength and risk management effectiveness, particularly important for maintaining market share in disaster-prone regions.
NORTHAMPTON, MA / ACCESSWIRE / November 25, 2024 / T-Mobile
(Updated 11/22) SatCOLT deployed during 2024 Pacific Northwest Bomb Cyclone storm
November 22, 2024
Network Update
Restoration efforts continue today with significant progress in some areas east of Seattle impacted by the storm including Issaquah and Sammamish, Bellevue and other cities. While commercial power outages remain, our emergency teams have restored wireless service to the vast majority of the impacted area deploying over 180 generators in the first 36 hours following the storm. Additional SatCOLTs have been sent to impacted areas including southern King County in Maple Valley with an additional truck heading to Renton. Overlapping coverage is also helping to keep customers connected, and despite some hazardous conditions that remain, our teams are continuing to deploy temporary equipment and generators today.
Community Support
Free Wi-Fi and device charging for anyone who needs it is available at our store at 3618 Factoria Blvd. SE, Bellevue, Wash. through Friday, November 22. Please check back here for any changes.
First Responders
T-Mobile for Government continues to work with emergency management agencies across the region. Any needing communications assistance can reach out to our 24-hour emergency hotline at 888-639-0020 or email at ERTRequests@T-Mobile.com.
Retail Stores
The majority of our stores in the region are open. Please check our store locator before heading to nearest store.
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November 21, 2024
A powerful windstorm hit the Pacific Northwest earlier this week, bringing destructive winds and rain that caused widespread damage and power outages in the state of Washington. T-Mobile teams have been activated to support recovery. Here's an update on how we're supporting restoration, with a focus on the heaviest-hit areas in greater Seattle,
Network Restoration
Our network emergency management team, local market teams and National Operations Centers are closely monitoring network performance. Some T-Mobile customers in areas east of the Seattle area - Bothell, Bellevue, Sammamish, Mercer Island, Renton and other cities - are experiencing service disruptions due to commercial power outages. Our teams are navigating hazards such as downed power lines and trees to continue assessing sites and making repairs where it's safe.
While commercial power is being restored, T-Mobile has deployed over 100 generators, with another 100 available today. Our network teams have temporary connectivity equipment, including heavy duty SatCOLTs (Satellite on Light Trucks) and SatCOWs (Satellite Cell on Wheels) to provide additional connectivity.
First Responders
T-Mobile for Government is actively engaged with officials and emergency management agencies across the region to address priority restoration needs. Agencies needing communications assistance can reach out to our 24-hour emergency hotline at 888-639-0020 or email at ERTRequests@T-Mobile.com.
Community Support
Free Wi-Fi and device charging for anyone who needs it is available at our store at 3618 Factoria Blvd. SE, Bellevue, Washington.
Concessions Update
While the majority of our customers are on plans with unlimited talk, text and data, for those who aren't we are offering unlimited talk, text and data for T-Mobile, Metro by T-Mobile and Assurance Wireless customers starting today Thursday, Nov. 21, through Sunday, Nov. 24, 2024, in King and Snohomish counties.
Employees and Retail
We have reached out to all our employees across the region to ensure their safety and understand any impacts to them and their families. For updates on local store operations, please use our store locator to check your nearest store, as some locations may be temporarily closed or operating under modified hours in the coming days.
T-Mobile's President of Technology Ulf Ewaldsson provided another update today.
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November 20, 2024
For more information on T-Mobile's emergency response efforts and for tips to stay connected visit: https://www.t-mobile.com/news/emergency-response. For more information on T-Priority, coming soon for first responders, visit: https://www.t-mobile.com/news/business/t-priority-network-slice-for-first-responders. Follow @TMobileNews on X, formerly known as Twitter, to stay up to date with the latest company news.
View additional multimedia and more ESG storytelling from T-Mobile on 3blmedia.com.
Contact Info:
Spokesperson: T-Mobile
Website: https://www.3blmedia.com/profiles/t-mobile
Email: info@3blmedia.com
SOURCE: T-Mobile
View the original press release on accesswire.com
FAQ
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