T-Mobile Expands Home Internet to More Than 450 Cities & Towns Left High-and-Dry by AT&T
T-Mobile is expanding its Home Internet service to 20 million households across 450 cities, offering an alternative to AT&T's discontinued DSL broadband. The service, initially a pilot, will now be available to non-T-Mobile customers. With 61% of rural households lacking high-speed options, T-Mobile's affordable $50/month service includes no hardware fees, no data caps, and simplified billing. Customer feedback highlights significant satisfaction, with an average Net Promoter Score of 42. The expansion reflects T-Mobile's commitment to enhancing internet access in underserved communities.
- Expansion of Home Internet service to 20 million households.
- Service priced at $50/month with no hardware fees or data caps.
- High customer satisfaction with an average Net Promoter Score of 42.
- 73% of customers report saving money compared to previous providers, with many saving over $30/month.
- None.
BELLEVUE, Wash.--(BUSINESS WIRE)--What AT&T takes away, T-Mobile brings back. Following news that AT&T is discontinuing DSL home broadband in many communities, T-Mobile is massively expanding its Home Internet pilot service to give another option to an additional 20 million households in parts of 450 cities and towns — many in rural America — being abandoned by AT&T in the middle of a pandemic when connectivity has never been more important. With this move, the Un-carrier is also expanding its Home Internet pilot to non-T-Mobile customers in these areas.
T-Mobile has been piloting Home Internet on its LTE network, as the Un-carrier prepares to launch 5G Home Internet across the country. And it’s clear the service is badly needed. 61 percent of rural households have no choice when it comes to high speed home broadband.
“We can’t stand idly by while AT&T leaves potentially millions with fewer home Internet options at a time when our connection to the Internet is so vital — for work, remote school, connection with family and friends. That’s why we’re undertaking this massive expansion,” said Mike Sievert, CEO of T-Mobile. “The Carriers and the Cableopoly have consistently over-promised and under-delivered when it comes to broadband access. Thanks to our merger with Sprint, we can end this and give millions in underserved communities more choices and competition for high-speed home broadband.”
T-Mobile Home Internet is just
- Covid-proof: it’s all self-installation so no need for installers to come to your home.
-
No hardware fees.
$0 hardware lease with service. - Taxes and fees included.
- No two-year contracts.
- No maddening “introductory” price offers. What you pay at sign-up is what you’ll pay as long as you have service.
- No data caps.
T-Mobile Home Internet originally launched last year as an invite-only pilot for select T-Mobile customer households, including many in underserved and rural areas. Customer feedback should leave old-school ISPs quaking in their boots. Examples: customers give T-Mobile Home Internet an average Net Promoter Score (NPS) of 42, compared to -75 (that’s a negative 75!) for their previous provider. 73 percent report saving money with T-Mobile Home Internet, and of those saving money,
T-Mobile recently expanded the Home Internet pilot to non-T-Mobile customers in several Western Michigan counties including the Grand Rapids area. The reaction to the rollout paints a message that’s crystal clear: consumers desperately want, or even NEED, better Internet access. It also provides T-Mobile the confidence for today’s significant expansion.
The Home Internet pilot provides home broadband on the Un-carrier’s LTE network. With additional capacity unlocked by the merger with Sprint, T-Mobile is preparing to put its massive network capacity to use, in part by launching 5G Home Internet nationwide, covering more than
T-Mobile Home Internet service is available on a first-come, first-served basis based on equipment inventory and local network capacity, which is expanding all the time. For more information on T-Mobile Home Internet or to check availability for your home in these areas, visit https://www.t-mobile.com/isp.
List of New Cities & Towns:
Alabama
- Jasper
- Scottsboro
- Alexander City
- Fort Payne
- Tuscaloosa
- Birmingham-Hoover
- Montgomery
- Gadsden
- Troy
- Auburn-Opelika
- Atmore
- Dothan
- Huntsville
- Selma
- Talladega-Sylacauga
- Cullman
- Daphne-Fairhope-Foley
- Mobile
- Decatur
- Florence-Muscle Shoals
- Anniston-Oxford
- Albertville
- Eufaula
Arkansas
- Camden
- Paragould
- Jonesboro
- Pine Bluff
- Fayetteville-Springdale-Rogers
- Batesville
- Hot Springs
- Helena-West Helena
- Arkadelphia
- El Dorado
- Magnolia
- Hope
- Little Rock-North Little Rock-Conway
- Russellville
- Searcy
- Blytheville
- Forrest City
- Malvern
- Fort Smith
California
- Eureka-Arcata
- San Jose-Sunnyvale-Santa Clara
- San Francisco-Oakland-Berkeley
- Los Angeles-Long Beach-Anaheim
- Salinas
- Sacramento-Roseville-Folsom
- San Diego-Chula Vista-Carlsbad
- Vallejo
- Bakersfield
- San Luis Obispo-Paso Robles
- Susanville
- Merced
- Stockton
- Chico
- Riverside-San Bernardino-Ontario
- Fresno
- Santa Rosa-Petaluma
- Oxnard-Thousand Oaks-Ventura
- Santa Maria-Santa Barbara
- Modesto
- Redding
Florida
- Panama City
- Miami-Fort Lauderdale-Pompano Beach
- Jacksonville
- Tampa-St. Petersburg-Clearwater
- The Villages
- Gainesville
- Orlando-Kissimmee-Sanford
- Tallahassee
- Lakeland-Winter Haven
- Key West
- Port St. Lucie
- Pensacola-Ferry Pass-Brent
- Sebastian-Vero Beach
- Clewiston
- Homosassa Springs
- Deltona-Daytona Beach-Ormond Beach
- Ocala
- Crestview-Fort Walton Beach-Destin
- Palm Bay-Melbourne-Titusville
Georgia
- Americus
- Jesup
- Statesboro
- Douglas
- Thomasville
- Dublin
- Waycross
- Bainbridge
- Vidalia
- Milledgeville
- Cordele
- Dalton
- Savannah
- Albany
- Hinesville
- Macon-Bibb County
- Moultrie
- Rome
- Athens-Clarke County
- St. Marys
- Jefferson
- Atlanta-Sandy Springs-Alpharetta
- Brunswick
- Thomaston
- Cornelia
- Valdosta
- Gainesville
- Cedartown
- Warner Robins
- Columbus
- LaGrange
- Augusta-Richmond County
Iowa
- Davenport-Moline-Rock Island
Illinois
- Sterling
- Mount Vernon
- Decatur
- Galesburg
- Centralia
- Bloomington
- Carbondale-Marion
- Peoria
- Rockford
- Springfield
- Lincoln
- Pontiac
- Rochelle
- Champaign-Urbana
- Kankakee
- Dixon
- Jacksonville
- Danville
- Chicago-Naperville-Elgin
- Quincy
Indiana
- Plymouth
- Logansport
- Peru
- Huntington
- Fort Wayne
- Kendallville
- Bedford
- North Vernon
- Madison
- Washington
- Jasper
- Indianapolis-Carmel-Anderson
- Columbus
- Wabash
- Bloomington
- Angola
- Kokomo
- Michigan City-La Porte
- Vincennes
- Elkhart-Goshen
- Auburn
- Decatur
- Terre Haute
- Lafayette-West Lafayette
- Muncie
- Evansville
- South Bend-Mishawaka
Kansas
- Parsons
- Garden City
- Great Bend
- Pittsburg
- Emporia
- Coffeyville
- Lawrence
- Wichita
- Topeka
- Atchison
- Salina
- Liberal
- Dodge City
- Manhattan
- McPherson
- Ottawa
Kentucky
- Madisonville
- Mount Sterling
- Middlesborough
- Central City
- Mayfield
- Maysville
- Lexington-Fayette
- Murray
- Owensboro
- London
- Elizabethtown-Fort Knox
- Frankfort
- Richmond-Berea
- Bardstown
- Paducah
- Louisville/Jefferson County
Louisiana
- Minden
- New Orleans-Metairie
- Baton Rouge
- Bogalusa
- Alexandria
- Hammond
- Shreveport-Bossier City
- Natchitoches
- Lake Charles
- Houma-Thibodaux
- Lafayette
- Morgan City
- Monroe
- Opelousas
- Jennings
- Fort Polk South
- DeRidder
Michigan
- Marquette
- Kalamazoo-Portage
- Jackson
- Monroe
- Grand Rapids-Kentwood
- Lansing-East Lansing
- Flint
- Sturgis
- Houghton
- Ludington
- Adrian
- Mount Pleasant
- Battle Creek
- Saginaw
- Detroit-Warren-Dearborn
- Bay City
- Ann Arbor
- Muskegon
- Escanaba
- Holland
- Midland
- Hillsdale
- Sault Ste. Marie
- Niles
- Alma
- Traverse City
- Cadillac
- Coldwater
- Iron Mountain
Minnesota
- Minneapolis-St. Paul-Bloomington
Missouri
- Farmington
- Kirksville
- Moberly
- Sikeston
- Kennett
- Poplar Bluff
- Marshall
- Jefferson City
- Maryville
- Columbia
- Sedalia
- Hannibal
- Springfield
- Warrensburg
- Mexico
- Joplin
- Lebanon
- Cape Girardeau
- St. Louis
- Kansas City
- St. Joseph
Mississippi
- Meridian
- Clarksdale
- Starkville
- Brookhaven
- Jackson
- Oxford
- Laurel
- Columbus
- Corinth
- Grenada
- Indianola
- Cleveland
- Tupelo
- McComb
- Greenville
- Hattiesburg
- West Point
- Vicksburg
- Greenwood
- Gulfport-Biloxi
- Natchez
North Carolina
- Marion
- Rockingham
- Winston-Salem
- Wilmington
- Goldsboro
- Roanoke Rapids
- North Wilkesboro
- Albemarle
- Kinston
- Laurinburg
- Fayetteville
- Durham-Chapel Hill
- Greensboro-High Point
- Hickory-Lenoir-Morganton
- Lumberton
- Burlington
- Jacksonville
- Brevard
- Raleigh-Cary
- Shelby
- Asheville
- Boone
- Charlotte-Concord-Gastonia
New Mexico
- Las Cruces
- Hobbs
Nevada
- Las Vegas-Henderson-Paradise
- Pahrump
- Fallon
- Elko
- Carson City
- Reno
Ohio
- Jackson
- Athens
- Cambridge
- Coshocton
- Portsmouth
- Findlay
- Chillicothe
- Marietta
- Bucyrus-Galion
- Akron
- Cleveland-Elyria
- Dayton-Kettering
- Columbus
- Zanesville
- Canton-Massillon
- Toledo
- Sandusky
- Ashtabula
- Norwalk
- Tiffin
- Washington Court House
- Greenville
- Wilmington
- Salem
- Wooster
- Cincinnati
- Youngstown-Warren-Boardman
Oklahoma
- Guymon
- Elk City
- Duncan
- McAlester
- Stillwater
- Enid
- Ada
- Tulsa
- Woodward
- Tahlequah
- Altus
- Oklahoma City
- Weatherford
- Muskogee
- Lawton
- Durant
- Ardmore
- Bartlesville
- Ponca City
- Shawnee
- Miami
Pennsylvania
- Pittsburgh
- New Castle
South Carolina
- Greenwood
- Orangeburg
- Charleston-North Charleston
- Bennettsville
- Spartanburg
- Greenville-Anderson
- Columbia
- Union
- Sumter
- Seneca
- Florence
- Newberry
- Gaffney
- Myrtle Beach-Conway-North Myrtle Beach
Tennessee
- Jackson
- Martin
- Dyersburg
- Brownsville
- Paris
- Greeneville
- Johnson City
- Knoxville
- Athens
- Union City
- Lawrenceburg
- Nashville-Davidson--Murfreesboro--Franklin
- Crossville
- McMinnville
- Newport
- Morristown
- Lewisburg
- Cleveland
- Chattanooga
- Clarksville
- Memphis
- Kingsport-Bristol
Texas
- Eagle Pass
- Borger
- Levelland
- Plainview
- Zapata
- Lubbock
- Del Rio
- Mount Pleasant
- Kingsville
- Laredo
- Brownsville-Harlingen
- Rio Grande City-Roma
- Houston-The Woodlands-Sugar Land
- El Paso
- Waco
- Jacksonville
- McAllen-Edinburg-Mission
- Dallas-Fort Worth-Arlington
- Beaumont-Port Arthur
- Pecos
- Victoria
- Wichita Falls
- San Antonio-New Braunfels
- Beeville
- Brenham
- Tyler
- Austin-Round Rock-Georgetown
- Longview
- Lufkin
- Corpus Christi
- Sweetwater
- Killeen-Temple
- Alice
- Huntsville
- Paris
- Nacogdoches
- Hereford
- Snyder
- Fredericksburg
- Pampa
- Odessa
- Amarillo
- Pearsall
- Bay City
- Gainesville
- Vernon
- Big Spring
- Abilene
- Texarkana
Virginia
- Danville
Wisconsin
- Appleton
- Green Bay
- Beaver Dam
- Manitowoc
- Fond du Lac
- Janesville-Beloit
- Milwaukee-Waukesha
- Oshkosh-Neenah
- Stevens Point
- Eau Claire
- Watertown-Fort Atkinson
- Racine
- Menomonie
- Madison
- Whitewater
- La Crosse-Onalaska
West Virginia
- Parkersburg-Vienna
- Huntington-Ashland
- Point Pleasant
- Weirton-Steubenville
- Wheeling
During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization. Sales tax & regulatory fees included in monthly service price for qualifying accounts. Qualifying account and credit approval required. For use only with T-Mobile LTE Wi-Fi Gateway for in-home use at location provided at activation. If canceling service, return gateway or pay
About T-Mobile
T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: http://www.t-mobile.com.
