T-Mobile Expands 5G Home Internet to Puerto Rico

Rhea-AI Summary

T-Mobile (NASDAQ: TMUS) introduces 5G Home Internet service in Puerto Rico, offering fast, reliable broadband at $50/month. Customers get a $100 gift card on sign-up, no added taxes, simple setup, worry-free trial, and price lock. The service leverages T-Mobile's leading 5G network, providing VIP treatment to wireless customers with Magenta Status.

Insights

Telecommunications Analyst

The expansion of T-Mobile's 5G Home Internet service to Puerto Rico represents a strategic move in the telecommunications industry, aiming to disrupt the existing broadband market and address customer dissatisfaction with traditional internet service providers (ISPs). By leveraging its 5G network, T-Mobile can potentially increase its market share in the region and diversify its revenue streams. The offer of a flat monthly rate, with no added taxes or equipment costs, is a competitive pricing strategy that could attract price-sensitive consumers and those frustrated with hidden fees.

From a technical standpoint, the use of fixed wireless access (FWA) technology is significant, as it allows rapid deployment compared to traditional wired solutions, reducing infrastructure costs and accelerating the service rollout. This could lead to an increase in T-Mobile's customer base and higher utilization of its existing network infrastructure. The potential impact on T-Mobile's financial performance may include increased average revenue per user (ARPU) if the service uptake is significant, which is a critical metric for investors to monitor.

Market Research Analyst

The introduction of T-Mobile's 5G Home Internet in Puerto Rico is poised to shake up the local broadband market, which has historically been characterized by limited competition and customer dissatisfaction. The move could lead to a shift in consumer behavior, as T-Mobile's service includes perks such as a worry-free trial and a 'Price Lock' guarantee. These customer-centric policies could improve brand loyalty and reputation, potentially setting a new standard for customer service in the industry.

Market penetration in Puerto Rico will depend on T-Mobile's ability to communicate the benefits of its 5G Home Internet service effectively. The promotional offer of a $100 T-Mobile gift card may serve as an initial incentive to drive adoption. Long-term, the success of this service will hinge on network performance and reliability, which are crucial factors influencing customer satisfaction and retention in the telecommunications sector. Observing customer feedback and satisfaction metrics will be essential to evaluate the true impact of this service expansion on T-Mobile's market position.

Financial Analyst

The financial implications of T-Mobile's expansion into Puerto Rico with its 5G Home Internet service should be carefully assessed. As T-Mobile offers to cover early termination fees up to $750 for customers switching from other ISPs, there is an upfront cost that could affect short-term profitability. However, this aggressive customer acquisition strategy could be offset by long-term subscriber growth and reduced churn.

Investors should consider the capital expenditure associated with expanding and maintaining the 5G infrastructure to support the new service. While FWA is generally more cost-effective than laying fiber, there are still significant investments in spectrum and network equipment. T-Mobile's financials should be monitored for increases in capital expenditure and how these investments translate into subscriber growth and revenue. Additionally, the 'Price Lock' feature could influence the company's pricing flexibility, which may impact its ability to respond to market changes and inflationary pressures.

Leveraging the power of its leading 5G network, T-Mobile brings a new choice for fast, reliable home internet to Puerto Rico

BELLEVUE, Wash. and SAN JUAN, Puerto Rico--(BUSINESS WIRE)-- T-Mobile (NASDAQ: TMUS) is rolling out its 5G Home Internet service to Un-carrier customers in Puerto Rico, underscoring the company’s commitment to making fast, reliable broadband more accessible. The move reinforces the Un-carrier's goal of empowering customers with more internet choices and shaking up the broadband world with much needed competition. T-Mobile customers in Puerto Rico with an eligible address and a qualifying voice line can now sign up for 5G Home Internet for just $50 a month with AutoPay through their local retail store.

“People depend on internet access more than ever, yet many ISPs continue to burden customers with equipment fees, poor customer service and exploding bills that increase every year. That all changes with T-Mobile 5G Home Internet,” said Jorge Martel, Vice President and General Manager, T-Mobile Puerto Rico. “Today, T-Mobile is reaffirming its commitment to Puerto Rico by using the power of our leading 5G network to give customers a new affordable choice for home internet. To celebrate, we’re giving anyone who signs up a $100 T-Mobile gift card … that’s like getting two months of service for free.”

The 5G Home Internet Difference

Internet access has become increasingly important with people relying on connectivity to work from home, go to school, apply for jobs and even receive medical care. T-Mobile 5G Home Internet is fixed wireless that leverages the power of the Un-carrier’s 5G network, the largest and fastest 5G network in Puerto Rico and the same great network that connects wireless customers.

Now T-Mobile customers in Puerto Rico can experience all the things that made T-Mobile the fastest growing home internet provider in the United States, including:

• A flat, monthly price. T-Mobile 5G Home Internet is $50 a month with AutoPay and a voice line and that’s it. There are no added taxes on qualifying accounts, monthly fees or equipment costs, so you get the freedom and flexibility of home internet without any hidden charges.
• Simple setup. Pick up a gateway from a store, plug it in, download the app and get connected in less than 15 minutes.
• A worry-free trial. Test drive 5G Home Internet worry-free for 15 days. When it’s time to make the switch, T-Mobile will pay up to $750 to cover any early termination fees from other internet service providers.
• Price Lock. Lock in your monthly rate and enjoy peace of mind knowing that if T-Mobile ever raises your rate, you can get your last month of service refunded. Exclusions like taxes and fees apply.

Plus, T-Mobile wireless customers get VIP treatment with Magenta Status, including one-of-a-kind premium deals and experiences from some of the biggest brands including Hilton, Hertz, Dollar and more. This is all on top of access to amazing streaming benefits like Apple TV+ on Us, Hulu on Us, Netflix on Us and free MLB.TV, exclusive deals and freebies every week through T-Mobile Tuesdays and much more.

Empowering People to Connect

T-Mobile launched its 5G Home Internet service nationwide across the U.S. and customers have flocked to the service ever since. Internet customers are traditionally some of the unhappiest around, ranking ISPs dead last in customer satisfaction and even coming in below airlines and health insurance providers. But T-Mobile is flipping the script on internet customer satisfaction, because putting customers first is in T-Mobile’s DNA. A recent study even found that T-Mobile 5G Home Internet customers are happier than cable internet customers.

In this initial phase, 5G Home Internet is available to T-Mobile wireless customers in Puerto Rico in places that have network capacity to provide a great experience to all customers. Network capacity is increasing all the time, and 5G Home Internet service will continue expanding to more people. T-Mobile customers can visit a retail store in Puerto Rico to check eligibility.

For more information on T-Mobile 5G Home Internet in Puerto Rico, visit www.t-mobilepr.com/home-internet. And for more information on T-Mobile 5G Home Internet in the U.S., visit www.t-mobile.com/home-internet.

Not available in all areas. Regulatory fees included in monthly price for qualified accounts. $5 more/line without AutoPay. Fast and Reliable: Delivered via 5G cellular technology; speeds vary by location and other factors. 15-day trial: Cancel within 15 days of Home Internet service activation. Limited-time offer; subject to change. Qualifying new Home Internet line and timely gateway return required. Refund via one-time bill credit. Max 1/account. May not be combinable with some offers or discounts. Contract Buyout: Via virtual prepaid Mastercard when you activate a new unlimited Home Internet line. Allow 8 weeks. Price Lock: Guarantees regular mo. rate plan price of current fixed-wireless internet data for new lines with qualifying service. T-Mobile will pay your final monthly recurring service charge if we raise your rate and you tell us you are leaving within 60 days. $100 via virtual prepaid Mastercard; allow 10 weeks; requires 60 days service before validation; use online or in-store; only accepted at T-Mobile, no cash access, & expires in 6 months.

About T-Mobile

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: https://www.t-mobile.com

View source version on businesswire.com: https://www.businesswire.com/news/home/20240228145706/en/

Media Contacts

T-Mobile US, Inc. Media Relations

MediaRelations@t-mobile.com



Investor Relations Contact

T-Mobile US, Inc.

investor.relations@t-mobile.com

https://investor.t-mobile.com

Source: T-Mobile US, Inc.

FAQ

What is the price for T-Mobile's 5G Home Internet service in Puerto Rico?

T-Mobile's 5G Home Internet service in Puerto Rico is available for $50 a month with AutoPay and a qualifying voice line.

What benefits do T-Mobile customers in Puerto Rico get with the 5G Home Internet service?

T-Mobile customers in Puerto Rico with an eligible address and a qualifying voice line can experience a flat, monthly price, simple setup, worry-free trial, and price lock with no added taxes, monthly fees, or equipment costs.

How can customers sign up for T-Mobile's 5G Home Internet service in Puerto Rico?

Customers in Puerto Rico can sign up for T-Mobile's 5G Home Internet service by visiting their local retail store and checking eligibility.

What is the network capacity status for T-Mobile's 5G Home Internet service in Puerto Rico?

In this initial phase, 5G Home Internet is available to T-Mobile wireless customers in Puerto Rico in places that have network capacity to provide a great experience to all customers. Network capacity is increasing over time.

What are the additional benefits for T-Mobile wireless customers with the 5G Home Internet service?

T-Mobile wireless customers get VIP treatment with Magenta Status, including premium deals from big brands, access to streaming benefits like Apple TV+, Hulu, Netflix, free MLB.TV, exclusive deals through T-Mobile Tuesdays, and more.