T-Mobile Customers Calling 988 for Mental Health Support Will Now Be Routed to Local Crisis Centers
T-Mobile has implemented a new feature called georouting for customers calling the 988 Suicide and Crisis Lifeline. This system routes calls to crisis centers based on the caller's approximate county-level location, rather than their area code. The change ensures callers are connected to counselors familiar with local resources and services.
T-Mobile, the first wireless provider to enable this feature nationwide, worked with the U.S. Department of Health and Human Services' Substance Abuse and Mental Health Services Administration (SAMHSA) to develop the solution. Georouting does not share a caller's precise location, unlike geolocation.
This initiative follows T-Mobile's earlier efforts, including being the first major wireless provider to implement 988 calling in November 2020 and launching text capabilities for 988 in July 2022. The company aims to remove barriers to mental health assistance and ensure help is available when and where it's needed most.
T-Mobile ha implementato una nuova funzione chiamata georouting per i clienti che chiamano la 988 Suicide and Crisis Lifeline. Questo sistema indirizza le chiamate ai centri di crisi in base alla posizione approssimativa del chiamante a livello di contea, piuttosto che al loro prefisso telefonico. Il cambiamento garantisce che i chiamanti siano connessi con consulenti familiari con le risorse e i servizi locali.
T-Mobile, il primo operatore wireless a abilitare questa funzionalità a livello nazionale, ha collaborato con il Dipartimento della Salute e dei Servizi Umani degli Stati Uniti, attraverso l'Amministrazione per gli Abusi di Sostanze e i Servizi di Salute Mentale (SAMHSA) per sviluppare la soluzione. Il georouting non condivide la posizione precisa del chiamante, a differenza della geolocalizzazione.
Questa iniziativa segue gli sforzi precedenti di T-Mobile, inclusa l'introduzione della chiamata al numero 988 nel novembre 2020 e il lancio delle capacità di invio messaggi per il 988 nel luglio 2022. L'azienda mira a rimuovere le barriere all'assistenza sanitaria mentale e a garantire che aiuto sia disponibile quando e dove è più necessario.
T-Mobile ha implementado una nueva función llamada georouting para los clientes que llaman a la 988 Suicide and Crisis Lifeline. Este sistema dirige las llamadas a los centros de crisis según la ubicación aproximada del llamante a nivel de condado, en lugar de su código de área. El cambio asegura que los llamantes estén conectados con consejeros que conocen los recursos y servicios locales.
T-Mobile, el primer proveedor de servicios inalámbricos en habilitar esta función a nivel nacional, trabajó con el Departamento de Salud y Servicios Humanos de EE. UU. y la Administración de Servicios de Abuso de Sustancias y de Salud Mental (SAMHSA) para desarrollar la solución. El georouting no comparte la ubicación precisa del llamante, a diferencia de la geolocalización.
Esta iniciativa sigue los esfuerzos anteriores de T-Mobile, que incluyen ser el primer gran proveedor inalámbrico en implementar las llamadas al 988 en noviembre de 2020 y lanzar capacidades de texto para el 988 en julio de 2022. La empresa busca eliminar barreras al acceso a la asistencia en salud mental y asegurar que la ayuda esté disponible cuando y donde más se necesita.
T-Mobile은 988 자살 및 위기 핫라인에 전화를 거는 고객을 위한 지오라우팅이라는 새로운 기능을 구현했습니다. 이 시스템은 통화자의 대략적인 카운티 수준 위치에 따라 위기 센터로 전화를 연결하며, 지역 번호에 따라 전화하지 않습니다. 이 변경 사항을 통해 통화자는 지역 자원과 서비스에 익숙한 상담사와 연결됩니다.
T-Mobile은 이 기능을 전국적으로 처음으로 활성화한 이동통신사로서, 미국 보건복지부의 물질 남용 및 정신 건강 서비스 관리국(SAMHSA)와 협력하여 이 솔루션을 개발했습니다. 지오라우팅은 지리적 위치와는 달리 통화자의 정확한 위치를 공유하지 않습니다.
이 이니셔티브는 T-Mobile의 이전 노력, 즉 2020년 11월에 988 호출을 구현한 최초의 주요 이동통신사와 2022년 7월에 988 문자 기능을 시작한 사례를 따릅니다. 이 회사는 정신 건강 지원에 대한 장벽을 제거하고 필요한 곳과 시간에 도움이 제공되도록 할 것을 목표로 하고 있습니다.
T-Mobile a mis en place une nouvelle fonction appelée georouting pour les clients appelant la 988 Suicide and Crisis Lifeline. Ce système dirige les appels vers des centres de crise en fonction de l'emplacement approximatif du département de l'appelant, plutôt que de leur indicatif régional. Ce changement garantit que les appelants sont connectés à des conseillers familiers avec les ressources et services locaux.
T-Mobile, le premier fournisseur de services sans fil à activer cette fonctionnalité à l'échelle nationale, a travaillé avec le Département de la Santé et des Services humains des États-Unis, par l'Administration des Abus de Substances et des Services de Santé Mentale (SAMHSA) pour développer cette solution. Le georouting ne partage pas l'emplacement précis d'un appelant, contrairement à la géolocalisation.
Cette initiative fait suite aux efforts antérieurs de T-Mobile, notamment le fait d'être le premier grand fournisseur sans fil à mettre en œuvre les appels 988 en novembre 2020 et de lancer des capacités de texte pour le 988 en juillet 2022. L'entreprise vise à éliminer les barrières à l'assistance en santé mentale et à garantir que l'aide soit disponible quand et où elle est le plus nécessaire.
T-Mobile hat ein neues Feature namens Georouting für Kunden implementiert, die die 988 Suicide and Crisis Lifeline anrufen. Dieses System leitet Anrufe zu Krisenzentren basierend auf dem ungefähren Standort des Anrufers auf Kreisebene weiter, anstatt auf dessen Vorwahl. Diese Änderung stellt sicher, dass Anrufer mit Beratern verbunden werden, die mit den lokalen Ressourcen und Dienstleistungen vertraut sind.
T-Mobile, der erste Mobilfunkanbieter, der diese Funktion landesweit aktiviert hat, hat mit dem US-Ministerium für Gesundheit und menschliche Dienste, insbesondere der Substance Abuse and Mental Health Services Administration (SAMHSA) zusammengearbeitet, um die Lösung zu entwickeln. Georouting teilt nicht den genauen Standort eines Anrufers, im Gegensatz zur Geolokalisierung.
Diese Initiative folgt den früheren Bemühungen von T-Mobile, einschließlich der Implementierung von 988-Anrufen im November 2020 und dem Start von Textfunktionen für 988 im Juli 2022. Das Unternehmen hat zum Ziel, Barrieren beim Zugang zu psychischer Gesundheitsunterstützung abzubauen und sicherzustellen, dass Hilfe dort verfügbar ist, wo sie am dringendsten benötigt wird.
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Working closely with the
“T-Mobile’s network was the first to connect 988 callers directly to local crisis teams prepared to provide community-specific support and resources,” said T-Mobile President of Technology Ulf Ewaldsson. “Around
In November 2020, T-Mobile became the first major wireless provider to implement 988 calling, a full 20 months ahead of the FCC’s deadline. And in July 2022, T-Mobile launched the ability to text 988 to get quick and free access to mental health services.
For more information on 988 georouting, visit SAMHSA’s Newsroom here.
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If you or someone you know is struggling or in crisis, help is available. Call or text 988 or chat at 988lifeline.org. Veterans and service members may reach the Veterans Crisis Line by pressing 1 after dialing, as well as by chatting online at www.veteranscrisisline.net or texting 838255.
About T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in
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