Dialpad and T-Mobile Elevate Business Communications with Launch of Ai Recaps and Partnership Extension

Rhea-AI Summary

T-Mobile and Dialpad extend partnership with the release of Ai Recaps, leveraging T-Mobile's 5G network and Dialpad's AI solutions to revolutionize business communication. The collaboration offers new AI-enabled features like Auto-Save to CRM, Easy Sharing, Customizable Summaries, and more, enhancing customer interactions and productivity. Dialpad's Ai Recaps have already shown significant benefits, reducing call review time and improving next steps identification. The partnership aims to provide cutting-edge communication solutions for businesses across industries.

Insights

Telecommunications Analyst

The strategic partnership between T-Mobile and Dialpad, marked by the general release of Ai Recaps and the extension of their collaboration, signifies a substantial advancement in business communication technologies. Integrating AI with 5G capabilities could potentially redefine customer interactions by providing more efficient and intelligent communication solutions. The deployment of Dialpad's Ai Recaps on T-Mobile's 5G network, which promises 100% uptime SLAs, is poised to enhance reliability and performance, two critical factors in the telecommunications industry.

Furthermore, the application of Dialpad's proprietary DialpadGPT for AI Recaps showcases the growing trend of leveraging large language models for business-specific tasks. This innovation could lead to improvements in productivity by automating the summarization of calls and meetings, thus allowing employees to concentrate on more strategic activities. The emphasis on AI-enabled features such as Auto-Save to CRM and Easy Read Transcripts aligns with the industry's move towards digital transformation, aiming to streamline workflows and reduce administrative burdens.

Market Research Analyst

From a market perspective, the partnership and subsequent product releases could position T-Mobile and Dialpad as leaders in the AI-powered communication segment. The unique selling proposition of Ai Recaps, combined with T-Mobile's 5G network slicing capabilities, could provide them with a competitive edge in attracting and retaining business customers seeking advanced communication solutions. This could lead to increased market share and revenue growth for both companies.

Moreover, the reported 20% improvement in employee training effectiveness at Van Horn Automotive Group illustrates the tangible benefits of implementing AI in business operations. Such case studies can be leveraged in marketing strategies to demonstrate the value proposition of Dialpad's AI features. This positive impact on business functionality and productivity is likely to resonate with potential customers across various industries, enhancing the adoption rate of Dialpad’s AI products.

Financial Analyst

The financial implications of the partnership extension and new AI feature rollout are multifaceted. Dialpad's investment of $50 million into Dialpad Ai Labs and the ongoing development of new AI features indicate a strong commitment to innovation and could lead to future revenue streams. The ability to offer differentiated services, such as Ai Recaps, can potentially lead to premium pricing strategies and higher profit margins.

However, the costs associated with research and development, as well as the marketing of these new features, will need to be closely monitored to evaluate their impact on the bottom line. It will be crucial to track the adoption rates of these AI-enabled features and the resultant customer retention and satisfaction levels. Long-term financial success will depend on the scalability of these solutions and their contribution to the overall customer lifetime value for both T-Mobile and Dialpad.

T-Mobile and Dialpad continue to bring together the power of T-Mobile's 5G network and Dialpad's cutting-edge AI-enabled solutions.

SAN FRANCISCO & BELLEVUE, Wash.--(BUSINESS WIRE)-- Dialpad, Inc., the leading Ai-Powered Customer Intelligence Platform, in partnership with T-Mobile (NASDAQ: TMUS), announced today the general release of Ai Recaps and a three-year extension of the exclusive partnership between the two companies.

Communication solutions are vital for any business — but they can be a real pain. Legacy PBX phone systems can be expensive and difficult to implement. And even though reliability is key, businesses can still deal with dropped calls and laggy video. In a digital-first world with AI and 5G, communication solutions should be a breeze, not a burden. They should help businesses communicate better, close more deals and ultimately increase revenue!

That’s where T-Mobile and Dialpad come in. Starting today, Dialpad and Dialpad from T-Mobile business customers using Dialpad get new AI-enabled features, including Ai Recaps — delivered with 100% uptime service level agreements (SLAs) — on America’s most awarded 5G network. Ai Recaps is developed on Dialpad's proprietary DialpadGPT— a large language model (LLM) specifically designed for business conversations. Ai Recaps leverages over six billion minutes of Dialpad’s proprietary conversational data to provide precise, customized insights. This launch is a game-changer for business communication, all thanks to Dialpad's advanced technology teaming up with T-Mobile, America's largest and fastest 5G network.

Since announcing their strategic partnership in 2021, Dialpad and T-Mobile have been exploring new technologies to help customers transform their businesses with cutting-edge communication solutions. That's why, in addition to partnering on AI innovation, Dialpad is part of T-Mobile’s unique 5G Network Slicing Beta, which is aimed at significantly improving video calling experiences.

"Ai Recaps isn't just a feature; it's a step toward making AI a tangible reality for businesses and the modern workforce," said Craig Walker, CEO & Founder of Dialpad. "It revolutionizes professional interactions, ensuring that every critical insight is captured with actionable summaries on every call and meeting. This collaboration is a clear indication of our unwavering resolve to bring AI's potential to life, continually innovating and refining our solutions to meet the dynamic needs of our customers."

Since Dialpad launched its Early Adopter Program (EAP) for Ai Recaps earlier this year, the company has generated Ai Recaps for over 50 million calls and meetings. Ai Recaps has already revolutionized the way professionals work, reducing call review and notetaking time while more accurately identifying the next steps from conversations.

AI-Enabled Customer Communications

As Dialpad’s exclusive operating partner in the U.S., T-Mobile is able to offer business customers Dialpad’s full suite of AI-enabled benefits. With today’s general release comes an expansion of those benefits with new features including:

• Auto-Save to CRM: Sales professionals can now seamlessly integrate summaries into customer relationship management records, helping keep track of interactions and reducing record-keeping time.
• Easy Sharing and Request to Share: Users can quickly share or request summaries for any call or meeting to better collaborate and prepare for improved interactions.
• Customizable Summaries: With Ai Recaps, customers can now customize their summary preferences, selecting either bullet points or full sentences, and adjusting the length to either brief or detailed.
• Easy Read Transcripts: Call transcripts now automatically remove filler words with improved grammar and punctuation for enhanced readability.
• Scheduling Assistance: With context-based suggestions and follow-up actions, users can efficiently plan future events following a conversation.

Van Horn Automotive Group has utilized Dialpad’s Ai products on T-Mobile’s network to improve employee training effectiveness by 20% and has since added Ai Recaps to its tech stack to further improve business functionality. Its use of Dialpad marked a strategic move to empower its teams with tools that could keep pace with its dynamic business needs. With Ai Recaps, Van Horn employees are able to cut down significantly on note-taking time during meetings, helping them focus on what they do best – automotive excellence and great customer service.

“T-Mobile and Dialpad have been committed to bringing cutting-edge voice, video messaging and collaboration services to businesses in any industry,” said Mishka Dehghan, SVP, Strategy, Product, and Solutions Engineering, T-Mobile Business Group. “By bringing together T-Mobile’s leading 5G network and Dialpad’s new AI suite, we’re helping businesses work smarter and close deals faster through real-time insights from every customer interaction.”

A part of Dialpad’s 12 Months of Ai, an initiative adding new Ai-powered features to its Customer Intelligence Platform every month, Ai Recaps is one of many strategic Ai investments the company has made in the past year. Dedicating $50M to Dialpad Ai Labs and the launch of new features, Dialpad has upgraded and released products such as Ai CSAT, Ai Scorecards, Ai Playbooks, Ai Coaching Hub and PII Redaction to further provide real-time support for sales, customer service, and team collaboration.

Together, Dialpad and T-Mobile are on a mission to evolve features that enhance the user experience and business productivity. If you’re interested in learning more, visit dialpad.com and www.t-mobile.com/dialpad. Businesses can also follow along on X (Twitter), LinkedIn, Facebook, and Instagram.

About Dialpad

Dialpad is the leading AI-Powered Customer Intelligence Platform, transforming how the world works together. Combining the most advanced AI Contact Center, AI Sales, AI Voice, and AI Meetings, Dialpad provides over 30,000 innovative brands and millions of users worldwide with the tools to unlock productivity, collaboration, and customer satisfaction. For more information, visit dialpad.com.

About T-Mobile

T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: https://www.t-mobile.com

See 5G device, coverage, & access details at T-Mobile.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240313713374/en/

Media Contact:

Collette White | collette.white@dialpad.com

T-Mobile US, Inc. Media Relations

MediaRelations@t-mobile.com

Investor Relations Contact

T-Mobile US, Inc.

investor.relations@t-mobile.com

https://investor.t-mobile.com

Source: Dialpad, Inc.

FAQ

What is the partnership announced in the press release involving the ticker symbol 'TMUS'?

The press release announces the general release of Ai Recaps and a three-year extension of the exclusive partnership between Dialpad and T-Mobile (NASDAQ: TMUS).

What are some of the new AI-enabled features introduced in the partnership with 'TMUS'?

The partnership introduces features like Auto-Save to CRM, Easy Sharing, Customizable Summaries, Easy Read Transcripts, and Scheduling Assistance to enhance customer interactions.

How has Dialpad's Ai Recaps benefited professionals according to the press release involving 'TMUS'?

Ai Recaps have reduced call review and note-taking time, accurately identifying next steps from conversations, and revolutionizing professional interactions for better productivity.

What benefits have businesses seen from using Dialpad's Ai products on T-Mobile's network?

Businesses like Van Horn Automotive Group have improved employee training effectiveness by 20% and cut down significantly on note-taking time during meetings, focusing on business excellence and customer service.

What strategic investments has Dialpad made in the past year according to the press release involving 'TMUS'?

Dialpad has dedicated $50M to Dialpad Ai Labs and launched new features like Ai CSAT, Ai Scorecards, Ai Playbooks, Ai Coaching Hub, and PII Redaction to provide real-time support for sales, customer service, and team collaboration.