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Telstra Appoints Eric Dalessio to Head Customer Service Delivery for the Americas
Rhea-AI Impact
(Low)
Rhea-AI Sentiment
(Neutral)
Tags
management
Rhea-AI Summary
Telstra has appointed Eric Dalessio as Vice President of Customer Service Delivery for the Americas. He will focus on driving digital transformation and enhancing the customer experience in response to rising expectations. With 20 years of experience at Telstra, Dalessio aims to improve onboarding and service efficiency, collaborating closely with clients for long-term success. His strategies include revamping service engagement, billing, and pricing. The new leadership is expected to strengthen Telstra's position as a key network solutions provider.
Positive
Eric Dalessio brings 20 years of experience at Telstra, beneficial for leadership continuity.
Focus on digital transformation aligns with increasing customer expectations, potentially enhancing customer satisfaction and loyalty.
Strategies to revamp service and billing could lead to improved operational efficiency.
Negative
Potential challenges in adapting to high customer expectations could impact initial service delivery.
Leadership change may create temporary disruptions as Dalessio settles into his role.
Veteran Industry Professional to Drive Customer Experience Transformation Through Digitization and Revamped Business Process Framework
NEW YORK--(BUSINESS WIRE)--
Telstra has named Eric Dalessio as Vice President, Customer Service Delivery, for the Americas, responsible for driving digital transformation and business growth across the region while playing a key role in redefining the Telstra customer experience.
Eric Dalessio is Telstra’s new Vice President of Customer Service Delivery, Americas, driving digital transformation and redefining the customer experience. (Photo: Business Wire)
Dalessio takes on his new role at a time when customer expectations of a network service provider are higher than ever, in terms of response times, creative solutions and ongoing support. To meet and exceed these expectations, Dalessio and his team will work across the enterprise and wholesale business to identify new ways to onboard and use Telstra’s digital tools, efficiently manage service and delivery teams, and work with customers as a true business partner for long-term growth.
“Customers today expect, and deserve, more and Telstra is committed to redefining the customer experience by investing in the infrastructure necessary to continually build on our expertise and solutions,” Dalessio said. “We’re revamping every aspect of our service approach – from engagement and billing to pricing and communications – with every decision based solely on reaching a positive customer outcome.”
Dalessio has been with Telstra for 20 years, holding a range of leadership positions within the operations department and successfully managing several large-scale global projects to reinforce Telstra’s position as a leading network solutions provider.
“Customer service has expanded to play an increasingly critical role in our business operations,” said Noah Drake, President, Americas, Telstra. “Eric inherently understands what our customers need and he’s intimately familiar with every aspect of our key business processes. That’s the right combination for driving true transformation and long-term growth.”
Dalessio has a Bachelor of Science degree from the State University of New York at Cortland.
About Telstra
Telstra is a leading telecommunications and technology company with a proudly Australian heritage and a longstanding, growing international business. We have been operating in the Americas for over 25 years and provide data and IP transit, internet connectivity, network application services such as unified communications and cloud, and managed services to over 500 businesses in 160 cities in the region. Our products and services are supported by one of the largest fiber optic submarine cable systems reaching Asia-Pacific and beyond, with licenses in Asia, Europe and the Americas, and access to more than 2,000 points-of-presence around the world. Through our unparalleled network reach and reliability as well as market-leading customer service and expertise, we connect businesses in the Americas to some of the world’s fastest growing economies, including China, Southeast Asia, North Asia, and Australia. For more information, please visit www.telstra.com/americas.
Who is Eric Dalessio and what is his role at Telstra?
Eric Dalessio is the newly appointed Vice President of Customer Service Delivery for the Americas at Telstra, focusing on digital transformation and enhancing customer service.
What is the significance of Eric Dalessio's appointment for Telstra?
Dalessio's extensive experience at Telstra is expected to drive significant improvements in customer service and digital transformation efforts.
What initiatives will Eric Dalessio implement as Vice President?
He plans to revamp customer engagement, billing, and pricing, aimed at exceeding customer expectations and improving service delivery.
How long has Dalessio worked at Telstra?
Eric Dalessio has been with Telstra for 20 years, holding various leadership roles.
