The Hanover Enhances Workers' Compensation Claim Services with Expanded Work Safe Program

Rhea-AI Summary

The Hanover Insurance Group (NYSE: THG) has expanded its Hanover Work Safe program, enhancing its workers' compensation claim services. The program now offers a personalized approach to worker safety, considering not only physical injuries but also psychological, social, and economic factors that may impact recovery and return to work.

The enhanced program uses data and predictive analytics to gain insights into factors affecting injured workers' treatment. Claims specialists proactively assess various aspects, including stress levels, health beliefs, and relationships, to structure a more holistic claims response. The approach includes administering surveys to both injured employees and employers at the time of injury, allowing for earlier identification of potential barriers to recovery.

Hanover Work Safe also provides resources for injury prevention and response planning, covering areas such as organizational safety management, employee training, and risk assessment. These integrated risk management and claims service offerings are available to all Hanover policyholders as part of the program.

Positive

• Expansion of Hanover Work Safe program enhances workers' compensation claim services
• Personalized approach to worker safety considering multiple factors beyond physical injuries
• Use of data and predictive analytics for better understanding of injured workers' needs
• Early identification of potential barriers to recovery through surveys
• Provision of comprehensive resources for injury prevention and response planning

Negative

• None.

WORCESTER, Mass., Aug. 15, 2024 /PRNewswire/ -- The Hanover Insurance Group, Inc. (NYSE: THG) today announced the expansion of Hanover Work Safe, a portfolio of value-added services designed to deliver a personalized approach to worker safety.  As part of the company's distinctive workers' compensation offering, The Hanover offers claims specialists who proactively gain insights into factors that may impact the treatment of an injured worker beyond physical recovery and help structure a more holistic and individual claims response.

The enhanced workers' compensation claims program leverages data and predictive analytics to help better understand the person as a whole and how The Hanover can best support recovery. It considers not only the physical impacts of the biological injury that occurs on the job, but also looks closely at psychological, social and economic factors that potentially creates barriers to recovery and return to work including stress levels, health beliefs and literacy, family relationships, employer and employee relationships, and social support.

"The Hanover's enhanced claims approach, which includes administering surveys to both injured employees and employers at the time of injury, sets us apart from other providers as we are able to identify all factors that may impact a claim earlier in the process," said Carmen Sharp, senior vice president of claims at The Hanover. "By considering not only physical injuries but also psychological, social, and economic factors, we take a unique and individualized approach to workers' compensation claims. Our data-driven model helps us better understand the injured individual, ensuring we can effectively support their specific recovery needs."

In addition to claims advocacy, Hanover Work Safe offers a wealth of resources to help prevent worker injury and proactively develop a response plan if an injury occurs. Information includes organizational safety management, employee selection and training, risk assessment and control, injury management, and continuous learning and improvement.  Hanover policyholders have full access to these integrated risk management and claims service offerings as part of the program.

For more information about The Hanover's workers' compensation offering, please visit Hanover Work Safe.

About The Hanover

The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. The company provides exceptional insurance solutions through a select group of independent agents and brokers. Together with its agent partners, The Hanover offers standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles, and other personal items. For more information, please visit hanover.com.

CONTACTS:

Emily P. Trevallion
etrevallion@hanover.com   
508-855-3263 

Kyle Tildsley 
ktildsley@hanover.com
508-855-3278

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SOURCE The Hanover Insurance Group, Inc.

FAQ

What is the Hanover Work Safe program?

Hanover Work Safe is a portfolio of value-added services offered by The Hanover Insurance Group (THG) designed to deliver a personalized approach to worker safety as part of their workers' compensation offering.

How does The Hanover's enhanced workers' compensation claims program work?

The program uses data and predictive analytics to gain insights into factors affecting injured workers' treatment. It considers physical, psychological, social, and economic factors, and administers surveys to both injured employees and employers at the time of injury for early identification of potential recovery barriers.

What resources does Hanover Work Safe offer for injury prevention?

Hanover Work Safe provides resources for organizational safety management, employee selection and training, risk assessment and control, injury management, and continuous learning and improvement to help prevent worker injury and develop response plans.

When did The Hanover Insurance Group announce the expansion of Hanover Work Safe?

The Hanover Insurance Group (NYSE: THG) announced the expansion of Hanover Work Safe on August 15, 2024.