Atlassian Named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms

Rhea-AI Summary

Atlassian Corporation (NASDAQ: TEAM) has been recognized as a leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms, signifying its unique approach to service management. With over 45,000 customers using Jira Service Management, the company focuses on uniting development and IT operations to enhance efficiency. The growing use of digital businesses highlights the necessity for streamlined ITSM solutions, as many organizations overspend on unused platform features. Atlassian continues to empower all service teams for better internal customer experiences.

Positive

• Atlassian named a leader in the 2022 Gartner Magic Quadrant for ITSM Platforms.
• Jira Service Management is the fastest-growing ITSM product for two consecutive years.
• Over 45,000 customers now use Jira Service Management, indicating strong demand.

Negative

• Many organizations overspend by 50% on underutilized ITSM platform subscriptions.

Over 45,000 customers turn to Jira Service Management for a modern approach to ITSM

TEAM, Anywhere/SAN FRANCISCO--(BUSINESS WIRE)-- Atlassian Corporation (NASDAQ: TEAM), a leading provider of team collaboration and productivity software, has been named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms.¹

Atlassian’s differentiated approach to service management draws on the power of a single platform to unite development, IT operations, and business teams to deliver amazing experiences fast. Jira Service Management is the fastest-growing ITSM product by new customer count for the second year in a row and a 2022 Gartner Peer Insights^™ Customers' Choice for IT Service Management.

In addition to trying to adapt to the growth of digital businesses and distributed workforces, Infrastructure and Operations (I&O) leaders are struggling to deal with the ballooning costs and complexity of legacy ITSM solutions. In their 2022 Buyer’s Guide to ITSM Platforms, Gartner found that “Eight out of 10 IT organizations overspend on IT service management (ITSM) platform subscriptions by half of the contract value because they purchase functions that do not get fully used.”² As I&O teams evaluate the return on their service management investment, they are recognizing the need for a right-sized solution that delivers value fast and scales with the needs of the business.

“Our mission in the service management space remains the same as the day we entered: to unlock high-velocity service teams across the enterprise. Over 45,000 customers now rely on Jira Service Management to power service delivery. We believe this recognition by Gartner is a validation of our unique approach, the value we provide to customers of all sizes, and our vision for the future of service management,” said Cameron Deatsch, Chief Revenue Officer at Atlassian.

Three key beliefs continue to drive Atlassian’s vision and investments in ITSM:

• Connect Development and IT Operations to Accelerate Work: As digital enterprises continue to transform, they recognize the importance of uniting these teams so work flows seamlessly from concept to design and on to the building, launching, operating, and supporting great product and service experiences. Atlassian uniquely connects development and IT operations to better respond to change and ship new products or services faster.
• Autonomy with Alignment is Key. The traditional norms of a centralized, command-and-control approach to I&O face all kinds of challenges with today’s distributed architectures and agile ways of work. Atlassian provides enterprise teams with the flexibility and simplicity required to run fast and operate with autonomy while still allowing for common terminology, experiences, and administrative controls necessary for coordinated work.
• Empower All Service Teams. Teams outside IT need to operate with the same urgency and speed. Atlassian enables business teams to adopt a service-oriented mindset and reduces reliance on central IT in order to provide rich service experiences for internal customers.

To learn more about Atlassian’s vision for the future of service management, register now for Atlassian Presents: High-Velocity ITSM. The annual service management event is happening in London on December 8, 2022, and will be broadcast to a global digital audience on December 13, 2022.

A complimentary download of the complete 2022 Magic Quadrant for IT Service Management Platforms is available here.

¹Gartner, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Chris Matchett, Siddharth Shetty, 31 October 2022.

²Gartner, A Buyer’s Guide to ITSM Platforms, Chris Matchett, Rich Doheny, 4 August 2022.

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Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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About Atlassian

Atlassian unleashes the potential of every team. Our agile & DevOps, IT service management and work management software helps teams organize, discuss, and complete shared work. The majority of the Fortune 500 and over 240,000 companies of all sizes worldwide - including NASA, Kiva, Deutsche Bank, and Salesforce - rely on our solutions to help their teams work better together and deliver quality results on time. Learn more about our products, including Jira Software, Confluence, Jira Service Management, Trello, Bitbucket, and Jira Align at https://atlassian.com/.

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Media Contact

Arseny Tseytlin

press@atlassian.com

Investor Relations Contact

Martin Lam

IR@atlassian.com

Source: Atlassian Corporation

FAQ

What recent recognition did Atlassian (TEAM) receive in IT service management?

Atlassian was named a leader in the 2022 Gartner Magic Quadrant for IT Service Management Platforms.

How many customers use Jira Service Management from Atlassian (TEAM)?

Over 45,000 customers rely on Jira Service Management.

What is the significance of the Gartner Peer Insights Customers' Choice award for Atlassian (TEAM)?

This award reflects positive user feedback and satisfaction with Jira Service Management.

What problems do companies face with traditional ITSM solutions according to Atlassian (TEAM)?

Companies often overspend and struggle with the complexity of legacy ITSM solutions.

When is Atlassian's High-Velocity ITSM event scheduled?

The event will be held in London on December 8, 2022, with a digital broadcast on December 13, 2022.