TD Bank Offers Customer Program TD Cares Following Hurricane Helene

Rhea-AI Summary

TD Bank has announced the launch of TD Cares, a temporary financial assistance program for customers affected by Hurricane Helene in specific regions of Florida, South Carolina, and North Carolina. The program offers support such as fee refunds for eligible consumer and business customers.

Customers seeking assistance through TD Cares can contact the bank directly with their requests. Matt Boss, Head of Consumer Banking at TD Bank, emphasized the bank's commitment to supporting the community during this challenging time, stating that their bankers are prepared to assist those in need.

For more information, customers can visit the TD Bank website, while business customers are advised to contact their relationship manager directly.

Positive

• TD Bank is offering financial assistance to customers affected by Hurricane Helene
• The TD Cares program includes fee refunds for eligible customers
• Support is available for both consumer and business customers

Negative

• None.

Insights

Financial Analyst

TD Bank's announcement of the TD Cares program in response to Hurricane Helene demonstrates the bank's commitment to customer support during natural disasters. While this initiative is commendable from a customer relations standpoint, its immediate financial impact on TD Bank is likely to be minimal.

The program primarily offers fee refunds to eligible customers, which may result in a short-term reduction in fee income. However, this is typically a small portion of a bank's overall revenue. The long-term benefits of customer loyalty and positive brand perception could outweigh these short-term costs.

For investors, this move signals TD Bank's proactive approach to risk management and customer retention in affected areas. It may help mitigate potential loan losses by supporting customers through financial hardship, which could have a positive impact on the bank's loan portfolio quality in the long run.

Overall, while not a major financial event, this program aligns with TD Bank's strategy of being "America's Most Convenient Bank" and could contribute to strengthening its market position in the affected regions.

CHERRY HILL, N.J.--(BUSINESS WIRE)-- TD Bank, America’s Most Convenient Bank^®, announced today that it is offering financial assistance to its customers impacted by Hurricane Helene in the Gulf Coast and Big Bend of Florida, Upstate and Midlands of South Carolina, and Western North Carolina, through TD Cares. TD Cares is a temporary program that includes support such as fee refunds for eligible consumer and business customers.

Customers who would like assistance through TD Cares may contact the bank with a request. To learn more, please visit https://www.td.com/us/en/personal-banking/weather-alert-phase3. Business customers should contact their relationship manager for assistance.

“As a member of the local community, TD stands with our customers, colleagues and neighbors following the devastating wind and flood damage in the Southeast,” said Matt Boss, Head of Consumer Banking, TD Bank. “Our bankers are ready to assist the community in this time of need.”

About TD Bank, America's Most Convenient Bank^®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S. by assets, providing over 10 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth^®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.td.com/us. Find TD Bank on Facebook at www.facebook.com/TDBank and on Instagram at www.instagram.com/TDBank_US/.

TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com/us.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240927283578/en/

Media:

Martha A. Gaston, APR

TD Bank, VP, Senior Corporate Communications Manager

Martha.Gaston@td.com

Source: TD Bank

FAQ

What is TD Cares and how does it help customers affected by Hurricane Helene?

TD Cares is a temporary financial assistance program offered by TD Bank to help customers impacted by Hurricane Helene. It includes support such as fee refunds for eligible consumer and business customers in affected areas of Florida, South Carolina, and North Carolina.

How can TD Bank customers access the TD Cares program for Hurricane Helene relief?

TD Bank customers can access the TD Cares program by contacting the bank directly with a request for assistance. Consumer customers can find more information on the TD Bank website, while business customers should contact their relationship manager.

Which areas are eligible for TD Bank's Hurricane Helene assistance through TD Cares?

TD Bank's Hurricane Helene assistance through TD Cares is available for customers in the Gulf Coast and Big Bend of Florida, Upstate and Midlands of South Carolina, and Western North Carolina.

What types of financial assistance does TD Bank offer through TD Cares for Hurricane Helene victims?

Through TD Cares, TD Bank offers financial assistance such as fee refunds for eligible consumer and business customers affected by Hurricane Helene. Specific details may vary, and customers are encouraged to contact the bank for personalized assistance.