AT&T Applauded by Frost & Sullivan for Proactively Enhancing Public Safety with Next Generation 911 (NG911)
AT&T has been awarded the 2024 US Market Leadership Award by Frost & Sullivan for its Next Generation 911 (NG911) services, marking its sixth consecutive year receiving this recognition. The company leads the US NG911 market with direct contracts covering over 80 million people and approximately 30% market share.
AT&T's Emergency Services IP Network (ESInet™) provides a nationwide, redundant service architecture that enhances emergency response capabilities. The system enables IP-based communications from citizens to emergency call centers (ECCs), supporting text, data, video, and IP voice calls. The company has approximately 2,000 contracted ECCs, with over 80% actively deployed or processing live NG911 production.
The solution's managed, as-a-service model addresses concerns of 911 state administrators, offering standard SLAs for availability, call delivery, quality, and provisioning. AT&T has secured interoperability agreements with all tier 1 US carriers, demonstrating market leadership through its carrier expertise and proven NG911 deployments.
AT&T ha ricevuto il Premio di Leadership del Mercato Statunitense 2024 da Frost & Sullivan per i suoi servizi di Next Generation 911 (NG911), segnando il suo sesto anno consecutivo di questo riconoscimento. L'azienda è leader nel mercato NG911 negli Stati Uniti con contratti diretti che coprono oltre 80 milioni di persone e una quota di mercato di circa il 30%.
La Rete di Servizi di Emergenza di AT&T (ESInet™) offre un'architettura di servizio nazionale e ridondante che migliora le capacità di risposta alle emergenze. Il sistema consente comunicazioni basate su IP tra i cittadini e i centri di chiamata di emergenza (ECC), supportando testo, dati, video e chiamate vocali IP. L'azienda ha circa 2.000 ECC contrattati, con oltre l'80% attivamente utilizzati o in fase di elaborazione di produzioni NG911 dal vivo.
Il modello gestito e come servizio della soluzione affronta le preoccupazioni degli amministratori statali del 911, offrendo SLA standard per disponibilità, consegna delle chiamate, qualità e provisioning. AT&T ha stabilito accordi di interoperabilità con tutti i carrier di livello 1 negli Stati Uniti, dimostrando leadership di mercato attraverso la sua esperienza con i carrier e le implementazioni comprovate di NG911.
AT&T ha recibido el Premio a la Liderazgo del Mercado de EE.UU. 2024 de Frost & Sullivan por sus servicios de Next Generation 911 (NG911), marcando su sexto año consecutivo recibiendo este reconocimiento. La empresa lidera el mercado de NG911 en EE.UU. con contratos directos que cubren a más de 80 millones de personas y aproximadamente 30% de cuota de mercado.
La Red de Servicios de Emergencia de AT&T (ESInet™) proporciona una arquitectura de servicio redundante a nivel nacional que mejora las capacidades de respuesta a emergencias. El sistema permite comunicaciones basadas en IP desde los ciudadanos hacia los centros de llamadas de emergencia (ECC), soportando texto, datos, vídeo y llamadas de voz IP. La empresa tiene aproximadamente 2.000 ECC contratados, con más del 80% en activo o procesando producción NG911 en vivo.
El modelo gestionado y como servicio de la solución aborda las preocupaciones de los administradores estatales de 911, ofreciendo SLAs estándar para disponibilidad, entrega de llamadas, calidad y aprovisionamiento. AT&T ha asegurado acuerdos de interoperabilidad con todos los carriers de nivel 1 en EE.UU., demostrando liderazgo de mercado a través de su experiencia con carriers y implementaciones comprobadas de NG911.
AT&T는 Frost & Sullivan으로부터 2024년 미국 시장 리더십 상을 수여받았습니다. 이는 Next Generation 911 (NG911) 서비스에 대한 것으로, 이 상을 여섯 번째 연속으로 수상한 것입니다. 이 회사는 8천만 명 이상을 포괄하는 직접 계약으로 미국 NG911 시장을 이끌고 있으며 약 30%의 시장 점유율을 보유하고 있습니다.
AT&T의 비상 서비스 IP 네트워크(ESInet™)는 비상 대응 능력을 강화하는 국가적이고 중복된 서비스 아키텍처를 제공합니다. 이 시스템은 시민과 비상 호출 센터(ECC) 간의 IP 기반 통신을 가능하게 하며, 텍스트, 데이터, 비디오 및 IP 음성 통화를 지원합니다. 이 회사는 2000개의 계약된 ECC를 보유하고 있으며, 그 중 80% 이상이 실제 NG911 생산을 처리하거나 배치 중입니다.
이 솔루션의 관리형 서비스 모델은 911 국가 관리자의 우려를 해결하며, 가용성, 호출 전달, 품질 및 프로비저닝에 대한 표준 SLA를 제공합니다. AT&T는 미국의 모든 1급 통신사와 상호 운용성 계약을 체결하여, 통신사 전문성과 입증된 NG911 배치를 통해 시장 리더십을 입증하고 있습니다.
AT&T a reçu le Prix de Leadership du Marché Américain 2024 de Frost & Sullivan pour ses services de Next Generation 911 (NG911), marquant sa sixième année consécutive à recevoir cette reconnaissance. L'entreprise est leader sur le marché NG911 aux États-Unis avec des contrats directs couvrant plus de 80 millions de personnes et environ 30% de part de marché.
Le Réseau de Services d'Urgence IP de AT&T (ESInet™) fournit une architecture de service nationale et redondante qui améliore les capacités de réponse aux urgences. Le système permet des communications basées sur IP entre les citoyens et les centres d'appels d'urgence (ECC), supportant texte, données, vidéo et appels voix IP. L'entreprise dispose d'environ 2.000 ECC sous contrat, dont plus de 80% sont activement déployés ou traitent des productions live NG911.
Le modèle géré et en tant que service de la solution répond aux préoccupations des administrateurs d'État du 911, offrant des SLA standard pour la disponibilité, la livraison des appels, la qualité et le provisioning. AT&T a sécurisé des accords d'interopérabilité avec tous les opérateurs de niveau 1 aux États-Unis, démontrant un leadership sur le marché grâce à son expertise en matière de transporteurs et à des déploiements NG911 éprouvés.
AT&T wurde von Frost & Sullivan mit dem US Market Leadership Award 2024 für seine Next Generation 911 (NG911) Dienste ausgezeichnet, was das sechste Jahr in Folge ist, in dem diese Auszeichnung vergeben wird. Das Unternehmen führt den US NG911 Markt mit direkten Verträgen, die über 80 Millionen Menschen abdecken und etwa 30% Marktanteil haben.
Das Notfalldienste IP-Netzwerk von AT&T (ESInet™) bietet eine landesweite, redundante Servicearchitektur, die die Notfallreaktionsfähigkeiten verbessert. Das System ermöglicht IP-basierte Kommunikation zwischen Bürgern und Notrufzentralen (ECCs) und unterstützt Text-, Daten-, Video- und IP-Sprachanrufe. Das Unternehmen hat etwa 2.000 vertragliche ECCs, von denen über 80% aktiv eingesetzt oder live NG911-Produktion verarbeiten.
Das verwaltete As-a-Service-Modell der Lösung geht auf die Bedenken der 911-Staatlichen Administratoren ein und bietet standardisierte SLAs für Verfügbarkeit, Anrufweiterleitung, Qualität und Bereitstellung. AT&T hat Interoperabilitätsvereinbarungen mit allen tier-1 US-Anbietern gesichert und zeigt damit Marktführerschaft durch seine Carrier-Expertise und nachgewiesene NG911-Implementierungen.
- Market leadership with 30% share in US NG911 services
- Coverage of over 80 million people through direct contracts
- 2,000 contracted Emergency Call Centers with 80% active deployment
- Secured interoperability agreements with all tier 1 US carriers
- Established nationwide redundant service architecture
- None.
Insights
AT&T's Next Generation 911 (NG911) service demonstrates remarkable market dominance with 30% market share and coverage of over 80 million people. The system's ability to handle IP-based communications beyond traditional voice calls represents a critical advancement in emergency response infrastructure. The 2,000 contracted Emergency Call Centers (ECCs) with 80% active deployment rate indicates strong market penetration and operational success.
The company's unique 12-core national architecture provides a competitive advantage through superior redundancy and load balancing capabilities. This infrastructure investment positions AT&T favorably against competitors, particularly in handling surge capacity during large-scale emergencies. The integration with FirstNet creates a comprehensive emergency response ecosystem that could drive additional revenue streams through cross-selling opportunities.
While this award reaffirms AT&T's market leadership in the public safety sector, the real value lies in the recurring revenue model through managed services and the strategic positioning for future smart city initiatives. The successful interoperability agreements with all tier 1 US carriers further strengthens AT&T's moat in this specialized market segment.
The technical architecture of AT&T's NG911 system represents a significant advancement in emergency response infrastructure. The nationwide network of distributed data centers with pre-deployed call processing capabilities creates a robust failover system that's critical for emergency services. The as-a-service model with standardized SLAs addresses the technical complexity challenges faced by local administrators.
The system's ability to handle diverse IP-based communications (text, data, video and IP voice) through a unified platform demonstrates forward-thinking design that accommodates evolving communication preferences. The integration between ESInet and FirstNet creates a seamless emergency response ecosystem, reducing response times and improving coordination efficiency.
The pre-built, geographically diverse architecture provides significant technical advantages over competitors, particularly in scalability and reliability. This infrastructure investment positions AT&T well for future expansions and technology upgrades, important for maintaining market leadership in emergency response systems.
AT&T is the leading NG911 Service Provider in
NG911 represents an industry transformation that proactively enhances public safety by acknowledging and catering to citizens' rapidly evolving demands, products, lifestyles, and technologies. In contrast to the legacy voice-centric E911 network, NG911 supports a more diverse set of IP-based communications that enhance the speed, accuracy, and preparation of first responders. AT&T's managed, as-a-service model for NG911 addresses the concerns of risk-adverse 911 state administrators that often lack the resources, expertise, or patience to manage the complexities of NG911 in-house. The AT&T ESInet™ is backed by standard service level agreements (SLAs) for availability, call delivery, call quality, and provisioning. This approach provides customers with a consistent and reliable experience for predictable provisioning and implementation.
Brent Iadarola, vice president at Frost & Sullivan, observed, "AT&T's carrier pedigree and solutions architecture, coupled with the ability to demonstrate and showcase proven NG911 deployments, have emerged as key differentiators in a highly competitive environment. As a network operator, AT&T has an inherent advantage over many competitors with respect to connectivity pricing, regulatory experience, and security operations."
Successful NG911 deployments and momentum in capturing new contracts are a testament to AT&T's customer purchase experience. AT&T now has approximately 2,000 contracted ECCs, of which over
"AT&T's N911 solution enables an array of innovative features and functionality that significantly expand public safety capabilities and allow citizens to efficiently relay text, data, video, and IP-based voice calls via 911 in emergency situations. AT&T has continued to sustain a strong market leadership position in NG911 by leveraging a legacy of proven performance in the public safety sector, coupled with an NG911 solution architecture that uniquely embraces innovation with a roadmap to FirstNet integration," added Iadarola. With its strong overall performance AT&T, once again, earns Frost & Sullivan's Market Leadership Award in the US NG911 market.
Each year, Frost & Sullivan presents this award to the company that has developed an innovative element in a product by leveraging leading-edge technologies. The award recognizes the value-added features/benefits of the product and the increased ROI it offers customers, which, in turn, raises customer acquisition and overall market penetration potential.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
About Frost & Sullivan
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