Software AG launches webMethods.io ChatGPT API Connector to leverage Generative AI in core business systems

Rhea-AI Summary

Software AG has launched a new ChatGPT API Connector for its webMethods.io integration platform. This initiative allows various companies to integrate OpenAI's generative AI tool to enhance customer service and streamline digital processes. The connector aims to deliver personalized updates across multiple industries, significantly reducing the time needed for communication. Recent research indicates that organizations spend an average of 21% of their IT budgets managing technical debt, which can be alleviated by automating processes with AI. The ChatGPT API Connector is available for free trials.

Positive

• Launch of ChatGPT API Connector enhances customer service capabilities.
• Enables companies to reduce communication time and improve personalization.
• Free trial available for the ChatGPT API Connector.
• Research shows organizations can save resources by addressing technical debt with AI.

Negative

• None.

Organizations can enhance customer-facing processes and digital transformation initiatives

RESTON, Va. & DARMSTADT, Germany--(BUSINESS WIRE)-- Software AG (Frankfurt MDAX: SOW) has launched a new ChatGPT API Connector for its webMethods.io integration platform. This will allow companies to integrate OpenAI’s new generative AI tool into their business processes to enhance a number of functions, including customer services.

Any company with multi-stage or customer-relevant processes — such as the stages in a retailer's product fulfillment and delivery cycle — can use ChatGPT to help send out updates. Companies in industries from retail to banking to logistics can rapidly decrease the time taken to deliver fully personalized updates to explain any delays or problems. For example, manufacturers are finding that the digital experience is now a priority for partners and customers, as they demand faster and more efficient access to products and services.

Even when data and systems are connected, personalization is often limited to the customer’s name and order details. Now ChatGPT brings in a greater understanding of the status of a process and the ability to automatically generate personalized updates — in a hybrid human/machine approach — to be more empathetic than standard responses.

“ChatGPT has become a very hot topic, and businesses are looking at how they can make the most of it,” said Dr. Stefan Sigg, chief product officer at Software AG. “While there are seemingly endless possibilities, we’re happy to bring some very practical options to life right away. Companies that can move from generic communication to genuinely personalized messages will find that they can deliver a higher level of service to their customers. At the same time, we have seen over the last year or two rapid acceleration in the levels of technical debt, the management of which can be helped with ChatGPT.”

Generative AI can support digital transformation initiatives and tackle the technical debt left in its wake. Recent Software AG research found that companies, on average, are spending 21% of their IT budgets on managing technical debt. The same technical resources needed for clearing technical debt are needed for building digital transformation initiatives. By identifying where ChatGPT can contribute to tasks like legacy code conversion or automation of processes, companies can free up valuable developer time for the most productive, highest-value projects. Generative AI can help with these mission-critical efforts.

All of these functions work best in a hybrid approach of people and technology, but ChatGPT significantly speeds up the time and resources needed.

“Companies are constantly looking for ways to differentiate themselves, especially in an era of continual disruption,” Sigg said. “Of course, the possibilities of ChatGPT extend way beyond these initial use cases. The most important thing is that there is a straightforward way for companies to get started. We’ve launched this new API Connector for webMethods.io so that organizations can begin to use generative AI without having to spend lots of time and resources developing the integrations for it.”

The webMethods.io ChatGPT API Connector is available to try now for free. The webMethods.io ChatGPT API Connector uses the GPT-3/Codex/Content Filter API of OpenAI. For more information, please visit this demo on the topic.

About Software AG

Software AG simplifies the connected world. Founded in 1969, it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and connects “things” like sensors, devices and machines. It helps 10,000+ organizations to become a truly connected enterprise and make smarter decisions, faster. The company has more than 5,000 employees across more than 70 countries and annual revenue of over €950 million.

For more information, visit www.softwareag.com. And follow on LinkedIn and Twitter.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230315005086/en/

Treble

Matt Grant

softwareag@treblepr.com

Source: Software AG

FAQ

What is the purpose of the ChatGPT API Connector launched by STWRY?

The ChatGPT API Connector allows organizations to integrate generative AI into their business processes, enhancing customer service and operational efficiency.

How does the ChatGPT API Connector benefit companies in terms of technical debt?

It helps companies automate processes and manage technical debt, allowing them to allocate resources to high-value projects.

Is there a trial available for the ChatGPT API Connector?

Yes, the ChatGPT API Connector is available for a free trial.

What percentage of IT budgets do companies spend on managing technical debt according to STWRY's research?

Companies spend an average of 21% of their IT budgets on managing technical debt.

Which industries can benefit from the ChatGPT API Connector by STWRY?

Industries such as retail, banking, and logistics can utilize the ChatGPT API Connector to enhance their customer-facing processes.