Ram #1 Industry Brand J.D. Power Initial Quality Study(SM)

Rhea-AI Summary

Ram has achieved a significant milestone by becoming the top-performing Mass Market brand in the J.D. Power 2024 U.S. Initial Quality Study (IQS). This marks the fourth time in five years that Ram has ranked among the top three brands in the industry, and the second time it has taken the number one spot. The Ram 1500 was named the best Full-size Light-Duty Pickup for the second consecutive year, while the Ram 2500/3500 placed third among Heavy-Duty Pickups. Additionally, the Alfa Romeo Stelvio secured the second spot among Compact Premium SUVs for the second year in a row. These results highlight the brand's consistent quality and customer satisfaction, further enhanced by new metrics in this year's study that better capture customer feedback.

Positive

• Ram named #1 Mass Market brand in J.D. Power 2024 U.S. Initial Quality Study.
• Ram ranked among top 3 brands in industry 4 times in 5 years.
• Ram 1500 won best Full-size Light-Duty Pickup for the second consecutive year.
• Ram 2500/3500 placed third among Heavy-Duty Pickups.
• Alfa Romeo Stelvio ranked second among Compact Premium SUVs for the second straight year.

Negative

• None.

AUBURN HILLS, Mich., June 27, 2024 /PRNewswire/ --

Only truck-exclusive brand ever to top prestigious benchmarking study

• Ram top-performing Mass Market brand, and #1 overall
• Fourth time in five years Ram among top three in industry – second time as #1
• Ram 1500 best Full-size Light-Duty Pickup second straight year
• Ram 2500/3500 pickup third among Heavy-Duty Pickups
• Alfa Romeo Stelvio second among Compact Premium SUVs; second consecutive year among top two

Ram outperformed every brand in the J.D. Power 2024 U.S. Initial Quality Study^SM (IQS), remaining the only truck-exclusive marque ever to do so.

The result adds to an extraordinary string of top IQS finishes by Ram, which has ranked among the three leading brands in the industry four times in the last five years – a record that includes a first-place standing in 2021, the first such achievement by a truck-exclusive brand in the benchmark study's history.

Capping this year's performance is the Ram 1500's win in the Full-size Light-Duty Pickup segment, and a third-place finish among Heavy-Duty Pickups for the Ram 2500/3500.

"This recognition is particularly uplifting because our customers are extremely demanding," says Ram-brand CEO Chris Feuell. "Satisfying them to the point where we rise above every other brand in the industry is testament to the boundless creativity of our designers and engineers, and the unwavering dedication of our assemblers and dealers."

Also enjoying the spotlight is the Alfa Romeo Stelvio with its second -place ranking among Compact Premium SUVs – the sporty model's second consecutive year among the segment's top two.

Such results mark greater significance because this year's study featured new metrics that better captured the voice of the customer.

"Stellantis brands have enjoyed top IQS rankings for several years," noted Bill Kendell, Senior Vice President-North America Customer Experience at Stellantis. "But to achieve what Ram has achieved in this year's study, with its broader scope, is a clear demonstration that our team can and will deliver on the mission statement of our organization: Every Customer Counts, Every Journey Matters."

Added Kendell: "For us, this new study marks a new beginning. We will use our past successes to build a better future for our customers."

About J.D. Power
J.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.

J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

Ram Truck Brand
In 2009, the Ram Truck brand launched as a stand-alone division, focused on meeting the demands of truck buyers and delivering benchmark-quality vehicles. With a full lineup of trucks - the Ram 1500, 2500/3500 Heavy Duty, 3500/4500/5500 Chassis Cab and ProMaster - the Ram brand builds trucks that get the hard work done and families where they need to go.

Ram continues to outperform the competition and sets the benchmark for:

• Best-in-class standard horsepower 
• Segment-first 1,000 lb.-ft of torque with Cummins Turbo Diesel
• Most luxurious: Ram 1500 Tungsten with real metal and leather elements and a new 14.5-inch Uconnect touchscreen
• Best ride and handling with a double wishbone front suspension and five-link solid rear axle with available, segment-exclusive, active-level, four-corner air suspension
• Best-in-class available rear leg room
• The most cargo space available in any traditional full size cargo van
• Most capable full-size off-road pickup – Ram Power Wagon
• Most awarded light-duty truck in America
• Highest owner loyalty of any half-ton pickup

The latest J.D. Power APEAL study, which rates the emotional bond between customers and their vehicles, named the 2023 Ram 1500 as the best full-size light-duty pickup.

Ram is part of the portfolio of brands offered by leading global automaker and mobility provider Stellantis. For more information regarding Stellantis (NYSE: STLA), please visit www.stellantis.com.

Follow Ram and company news and video on:
Company blog: http://blog.stellantisnorthamerica.com
Media website: http://media.stellantisnorthamerica.com
Ram Truck brand: www.ramtrucks.com
Facebook: www.facebook.com/RamTrucks 
Instagram: www.instagram.com/ramtrucks 
Twitter: @RamTrucks, @StellantisNA
YouTube: www.youtube.com/RamTrucks, https://www.youtube.com/StellantisNA

 

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SOURCE Stellantis

FAQ

What is the achievement of Ram in the J.D. Power 2024 U.S. Initial Quality Study?

Ram was named the top-performing Mass Market brand and ranked #1 overall in the J.D. Power 2024 U.S. Initial Quality Study.

How did the Ram 1500 perform in the 2024 J.D. Power Initial Quality Study?

The Ram 1500 was named the best Full-size Light-Duty Pickup for the second consecutive year in the 2024 J.D. Power Initial Quality Study.

What was the ranking of the Ram 2500/3500 in the 2024 J.D. Power Initial Quality Study?

The Ram 2500/3500 ranked third among Heavy-Duty Pickups in the 2024 J.D. Power Initial Quality Study.

How did the Alfa Romeo Stelvio rank in the 2024 J.D. Power Initial Quality Study?

The Alfa Romeo Stelvio ranked second among Compact Premium SUVs for the second consecutive year in the 2024 J.D. Power Initial Quality Study.

Which truck-exclusive brand has topped the J.D. Power Initial Quality Study?

Ram is the only truck-exclusive brand to have topped the J.D. Power Initial Quality Study.