Multiple Brands in the Staffing 360 Solutions Organization Receive Exceptional Client Service Awards

Rhea-AI Summary

Staffing 360 Solutions, Inc. (STAF) announced that five of its staffing brands were recognized for excellence in client service by ClearlyRated and Feefo. US-based agencies Monroe Staffing Services, Key Resources Inc., and Lighthouse Professional Services received the Best of Staffing awards, with Monroe achieving Diamond status for the sixth consecutive year, boasting a 77% Net Promoter Score. UK agency CBSbutler received the Platinum Feefo Trusted Service award for the fourth year in a row. CEO Brendan Flood emphasized the importance of this recognition in highlighting team dedication and superior customer service.

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• Monroe Staffing Services earned Diamond status for Best of Staffing, with a 77% Net Promoter Score.
• Headway Workforce Solutions received the Best of Staffing Award in its debut year.
• CBSbutler won the Platinum Feefo Trusted Service Award for the fourth consecutive year.

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• None.

NEW YORK, Feb. 07, 2023 (GLOBE NEWSWIRE) -- Staffing 360 Solutions, Inc. (Nasdaq: STAF), a company executing an international buy-integrate-build strategy through the acquisition of staffing organizations in the United States and the United Kingdom, announced today that five of its staffing brands earned recognition for providing exceptional client service.

US-based leading staffing agencies Monroe Staffing Services (Commercial), Key Resources Inc. (Commercial) and Lighthouse Professional Services (Professional) were once again recognized by ClearlyRated for providing superior service to their clients. In its debut year of being reviewed, newly acquired Headway Workforce Solutions (Professional) also received recognition from ClearlyRated.

For the fourth year in a row, UK-based CBSbutler (Professional) was awarded the Platinum Feefo^® Trusted Service award.

CBSbutler is a market-leading Professional staffing consultancy specializing in technical and engineering for Automation, Aviation and Aerospace, Building Management Systems, Defense, Engineering, ICT, Cyber Security, Medical Devices, Manufacturing and Business Support.

Best of Staffing Diamond Award

• For six consecutive years, Monroe Staffing Services has been awarded ClearlyRated’s Best of Staffing^® Client Diamond Award distinction for consistently earning industry-leading satisfaction scores. The Best of Staffing Diamond award status is the highest caliber of the Best of Staffing awards. In addition to this honor, Monroe Staffing has also held the Best of Staffing badge for 13 years.
  • Monroe Staffing Services received satisfaction scores of 9 or 10 out of 10 from 77% of its clients, significantly higher than the industry’s average of 46%.
  • Monroe Staffing Services received a Net Promoter^® Score of 77%, a highly favorable comparison with the industry’s average of 31% in 2022.
    

Best of Staffing Award

• Key Resources was awarded ClearlyRated's Best of Staffing Award for the third consecutive year.
  • Key Resources received satisfaction scores of 9 or 10 out of 10 from 77% of its clients, significantly higher than the industry’s average of 46%.
• Lighthouse Professional Services was also awarded ClearlyRated's Best of Staffing Award for the third consecutive year.
  • Lighthouse Professional Services received satisfaction scores of 9 or 10 out of 10 from 72% of its clients, significantly higher than the industry’s average of 46%.
• Headway Workforce Solutions was also awarded ClearlyRated's Best of Staffing Award for the first time.
  • Headway Workforce Solutions received satisfaction scores of 9 or 10 out of 10 from 80% of its clients, significantly higher than the industry’s average of 46%.

Platinum Trusted Service Award
With more than half a century of experience in servicing the recruitment needs of the industry, CBSbutler won the Feefo Platinum Trusted Service Award for the fourth consecutive year. Feefo’s Platinum Trusted Service Award is its highest honor. Its unique accreditation and independent seal are a highly valued badge of approval of excellence, recognizing businesses for delivering exceptional experiences.

Brendan Flood, CEO and President of Staffing 360 Solutions, said, “For each year that goes by, I continue to be extremely proud of our dedicated, devoted and hard-working teams and the prestigious industry recognition they have earned. Less than 2% of all staffing agencies in the U.S. and Canada have earned ClearlyRated’s Best of Staffing Award for service excellence, and fewer than 1% have received its Diamond Award.”

Flood continued, “Our talented teams have continued to distinguish themselves by consistently providing exceptional customer service with an enhanced experience. This hallmark is a key differentiator for our brands, and this recognition, by some of the highest industry awards in the US and UK, is especially valued. We’ll continue to build upon our proven ability to consistently meet the needs of our clients by delivering a deep and broadening range of successful solutions."

About ClearlyRated
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.

ClearlyRated's Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients, placed talent, and internal employees. Award winners are showcased by city and area of expertise on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.

About Feefo Trusted Service
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service. Learn more at www.feefo.com.

Feefo gives Platinum Trusted Service awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more. In normal times, the Feefo Gold Trusted Service award recognizes organizations that have collected at least 50 Feefo reviews in a year and have achieved a service rating of at least 4.5. This year, to avoid penalizing businesses suffering unduly from the effects of the coronavirus pandemic, the criteria has been adjusted. Organizations that won a Gold Trusted Service award last year but struggled to achieve the required number of reviews this year have been assessed on an average rating over the 24-month period covering 2022 and 2021

About Staffing 360 Solutions, Inc.
Staffing 360 Solutions, Inc. is engaged in the execution of an international buy-integrate-build strategy through the acquisition of domestic and international staffing organizations in the United States and United Kingdom. The Company believes that the staffing industry offers opportunities for accretive acquisitions and as part of its targeted consolidation model, is pursuing acquisition targets in the finance and accounting, administrative, engineering, IT, and light industrial staffing space. For more information, visit http://www.staffing360solutions.com. Follow Staffing 360 Solutions on Facebook, LinkedIn and Twitter.

Forward-Looking Statements
This press release contains forward-looking statements, which may be identified by words such as "expect," "look forward to," "anticipate," "intend," "plan," "believe," "seek," "estimate," "will," "project" or words of similar meaning. Forward-looking statements are not guarantees of future performance, are based on certain assumptions and are subject to various known and unknown risks and uncertainties, many of which are beyond the Company's control, and cannot be predicted or quantified; consequently, actual results may differ materially from those expressed or implied by such forward-looking statements. Such risks and uncertainties include, without limitation, our ability to retain our listing on the Nasdaq Capital Market; market and other conditions; the geographic, social and economic impact of COVID-19 on the Company’s ability to conduct its business and raise capital in the future when needed; weakness in general economic conditions and levels of capital spending by customers in the industries the Company serves; weakness or volatility in the financial and capital markets, which may result in the postponement or cancellation of customer capital projects or the inability of the Company’s customers to pay the Company’s fees; the termination of a major customer contract or project; delays or reductions in U.S. government spending; credit risks associated with the Company’s customers; competitive market pressures; the availability and cost of qualified labor; the Company’s level of success in attracting, training and retaining qualified management personnel and other staff employees; changes in tax laws and other government regulations, including the impact of health care reform laws and regulations; the possibility of incurring liability for the Company’s business activities, including, but not limited to, the activities of the Company’s temporary employees; the Company’s performance on customer contracts; negative outcome of pending and future claims and litigation; government policies, legislation or judicial decisions adverse to the Company’s businesses; the Company’s ability to access the capital markets by pursuing additional debt and equity financing to fund its business plan and expenses on terms acceptable to the Company or at all; and the Company’s ability to comply with its contractual covenants, including in respect of its debt agreements, as well as various additional risks, many of which are now unknown and generally out of the Company’s control, and which are detailed from time to time in reports filed by the Company with the SEC, including quarterly reports on Form 10-Q, reports on Form 8-K and annual reports on Form 10-K. Staffing 360 Solutions does not undertake any duty to update any statements contained herein (including any forward-looking statements), except as required by law.

Investor Relations Contact:
Matt Blazei
CoreIR
(516) 386-0430
mattb@coreir.com

FAQ

What awards did Staffing 360 Solutions brands win in 2023?

In 2023, Staffing 360 Solutions brands won several awards, including the Best of Staffing and Platinum Feefo Trusted Service awards.

How did Monroe Staffing Services perform in client satisfaction ratings?

Monroe Staffing Services received satisfaction scores of 9 or 10 from 77% of its clients, significantly above the industry average of 46%.

What is the significance of the Diamond Award received by Monroe Staffing Services?

The Diamond Award indicates Monroe Staffing Services' consistent excellence in client satisfaction, having earned the Best of Staffing award for six consecutive years.

Which Staffing 360 Solutions brands were recognized by ClearlyRated?

The brands recognized by ClearlyRated include Monroe Staffing Services, Key Resources Inc., Lighthouse Professional Services, and Headway Workforce Solutions.

What is the Net Promoter Score of Monroe Staffing Services?

Monroe Staffing Services achieved a Net Promoter Score of 77%, which is significantly higher than the industry average of 31%.