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Startek Reports Third Quarter 2021 Financial Results

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Startek, Inc. (NYSE:SRT) reported Q3 2021 net revenue of $172.8 million, a 6% year-over-year increase from $162.7 million. However, gross profit decreased to $21.5 million (down 3%) with a gross margin of 12.5%, affected by labor shortages and a cybersecurity event. Net income fell to $0.1 million (EPS of $0.00, down 79%). Adjusted EBITDA rose slightly to $15.9 million. The company strengthened its management team with new appointments, aiming for continued growth in key verticals.

Positive
  • 6% year-over-year revenue increase to $172.8 million.
  • Adjusted EBITDA increased slightly to $15.9 million.
  • SG&A expenses reduced by 8% to $13.1 million.
Negative
  • Gross profit decreased by 3% to $21.5 million.
  • Gross margin fell by 120 bps to 12.5%.
  • Net income dropped to $0.1 million, down 79%, and EPS decreased to $0.00.

- Growth Trends Across Core Verticals Drive Sustained Revenue Improvements -

- New Executive Appointments Bolster Management Team and Represent Continued Progress on Long-Term Growth Strategy -

GREENWOOD VILLAGE, Colo.--(BUSINESS WIRE)-- Startek, Inc. (NYSE:SRT) ("Startek" or the "Company"), a global provider of customer experience management solutions, is reporting financial results for the third quarter ended September 30, 2021.

Third Quarter 2021 Financial Highlights ($ in millions, excl. margin items)

 

 

Q3 2021

 

Q3 2020

 

Change

Net Revenue

 

$

172.8

 

 

$

162.7

 

 

 

6

%

Gross Profit

 

$

21.5

 

 

$

22.3

 

 

 

(3

)%

Gross Margin

 

 

12.5

%

 

 

13.7

%

 

 

-120 bps

SG&A Expenses

 

$

13.1

 

 

$

14.3

 

 

 

(8

)%

Net Income/(Loss)[1]

 

$

0.1

 

 

$

0.4

 

 

 

(79

)%

EPS[1]

 

$

0.00

 

 

$

0.01

 

 

 

(80

)%

Adjusted Net Income/(Loss)[2], [3]

 

$

2.9

 

 

$

3.3

 

 

 

(13

)%

Adjusted EPS[2], [3]

 

$

0.07

 

 

$

0.08

 

 

 

(14

)%

Adjusted EBITDA[3]

 

$

15.9

 

 

$

15.6

 

 

 

2

%

[1] Reflects net income (loss) attributable to Startek shareholders.

[2] Reflects Adjusted net income (loss) attributable to Startek shareholders.

[3] Refer to the note below about Non-GAAP financial measures.


Management Commentary

“During the third quarter, we continued to drive growth across core verticals and strengthen our operational foundation,” said Aparup Sengupta, Executive Chairman and Global CEO of Startek. “We generated year-over-year increases across both revenue and adjusted EBITDA. While we maintained our disciplined approach to cost management across our organization, we experienced some gross margin pressure led by the cybersecurity event. Despite this, our work to invest in key platform enhancements, drive continued business development, and support our personnel across all geographies in which we operate has allowed us to continually improve our position as a nimble and innovative provider of differentiated customer experiences.

“Examining our performance by vertical, our growth during the third quarter was primarily driven by sustained momentum with our telecom clients, as well as continued strength within both banking & financial services and technology & IT services. By geography, we generated meaningful year-over-year improvements in India, the Middle East, and South Africa, with some year-over-year revenue softness in the United States due to growing pandemic-related labor constraints. As we continue to monitor these trends, we are placing a strong priority on ensuring we have a robust set of resources for delivering our high-quality business process management solutions. This includes increasing our sales, solutioning and marketing workforce, fine-tuning our go-to-market approach, and continuing to make investments in new digital capabilities for our platform. All of these investments are to strengthen our ability to preserve the quality and high-touch nature of our client services, no matter where or how we deploy them.

“Subsequent to the quarter, we further bolstered our senior management team with the announcement of two new executive appointments. Our new president, Bharat Rao, has been a Startek board member since 2018 and is a former Managing Partner at Capital Square Partners, and our new Global Chief Revenue Officer, Vivek Sharma, is Infosys BPM’s former Senior Vice President for Global Sales. Both Bharat and Vivek have extensive experience with driving growth and innovation across new industry segments, and I look forward to working closely with them to accelerate our capabilities across the customer experience transformation journeys we offer.

“As we move into the fourth quarter, we remain focused on maintaining our momentum within our key geographies and verticals, as well as ensuring the continued efficiency of our global operations. We will continue working to execute on these objectives and maximize the value we create for our clients and shareholders.”

Third Quarter 2021 Financial Results

Net revenue in the third quarter increased 6% to $172.8 million compared to $162.7 million in the year-ago quarter. The increase was driven by sustained strong performance across key verticals and geographies.

Gross profit in the third quarter was $21.5 million compared to $22.3 million in the year-ago quarter. Gross margin was 12.5% compared to 13.7% in the year-ago quarter. The decrease was primarily driven by higher growth in telecom, financial and business services and public sector enterprises verticals that are delivered onshore, as well as growing wage pressure and labor shortages in the United States.

Selling, general and administrative (SG&A) expenses in the third quarter decreased to $13.1 million compared to $14.3 million in the year-ago quarter. As a percentage of revenue, SG&A improved 120 basis points to 7.6% compared to 8.8% in the year-ago quarter as a result of continued operating leverage at the back of the higher revenue base generated during the quarter.

Net income attributable to Startek shareholders in the third quarter was $0.1 million or $0.00 per share, compared to a net income of $0.4 million or $0.01 per share in the year-ago quarter.

Adjusted net income* in the third quarter was $2.9 million or $0.07 per diluted share, compared to an adjusted net income* of $3.3 million or $0.08 per share in the year-ago quarter.

Adjusted EBITDA* in the third quarter increased slightly to $15.9 million compared to $15.6 million in the year-ago quarter. The increase was driven by the aforementioned growth in net revenue.

On September 30, 2021, cash and restricted cash were $63.5 million compared to $54.1 million[1] at June 30, 2021. The increase was primarily due to improved working capital during the third quarter. Total debt at September 30, 2021 decreased to $170.4 million compared to $173.9 million at June 30, 2021, and net debt at September 30, 2021 was $106.9 million[2] compared to $119.8 million at June 30, 2021.

During the three months ended September 30, 2021, the Company repurchased an aggregate of 57,759 shares of common stock under its repurchase plan, at an average cost of $5.67 per share.

*A non-GAAP measure defined below.

[1] Cash balance excluding restricted cash as at September 30, 2021 amounted to $56.8 million as compared to $47 million as at June 30, 2021.
[2] Net debt excluding restricted cash balance at September 30, 2021 was $113.5 million compared to $126.9 million at June 30, 2021.


Conference Call and Webcast Details

Startek management will hold a conference call today at 5:00 p.m. Eastern time to discuss its financial results. The conference call will be followed by a question and answer period.

Date: Tuesday, November 2, 2021
Time: 5:00 p.m. Eastern time
Toll-free dial-in number: (844) 239-5283
International dial-in number: (574) 990-1022
Conference ID: 3536546

Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Investor Relations at (949) 574-3860.

The conference call will be broadcast live and available for replay here, as well as in the investor relations section of the company’s website at www.startek.com.

A telephonic replay of the conference call will also be available after 8:00 p.m. Eastern time on the same day through November 9, 2021.

Toll-free replay number: (855) 859-2056
International replay number: (404) 537-3406
Replay ID: 3536546


About Startek

Startek is a global provider of tech-enabled business process management solutions. The company provides omni-channel customer experience, digital transformation, and technology services to some of the finest brands globally. Startek is committed to impacting clients’ business outcomes by focusing on enhancing customer experience and digital & AI enablement across all touch points and channels. Startek has more than 46,000 CX experts spread across 46 delivery campuses in 13 countries. The company services over 200 clients across a range of industries such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Ecommerce, Consumer Goods, Retail, and Energy & Utilities. To learn more about Startek’s global solutions, please visit www.startek.com.

Forward-Looking Statements

The matters regarding the future discussed in this news release include forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are intended to be identified in this document by the words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “objective,” “outlook,” “plan,” “project,” “possible,” “potential,” “should” and similar expressions. As described below, such statements are subject to a number of risks and uncertainties that could cause Startek's actual results to differ materially from those expressed or implied by any such forward-looking statements. Readers are encouraged to review risk factors and all other disclosures appearing in the Company's Form 10-K for the fiscal year ended December 31, 2020, as filed with the Securities and Exchange Commission (SEC) on March 15, 2021, as well as other filings with the SEC, for further information on risks and uncertainties that could affect Startek's business, financial condition and results of operation. Copies of these filings are available from the SEC, the Company’s website or the Company’s investor relations department. Startek assumes no obligation to update or revise any forward-looking statements as a result of new information, future events or otherwise. Readers are cautioned not to place undue reliance on these forward-looking statements that speak only as of the date herein.

STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF INCOME (LOSS)

(In thousands, except per share amounts)

(Unaudited)

 

 

 

Three Months Ended
September 30,

 

 

Nine Months Ended
September 30,

 

 

 

2021

 

 

2020

 

 

2021

 

 

2020

 

Revenue

 

 

172,948

 

 

 

163,097

 

 

 

525,879

 

 

 

466,926

 

Warrant contra revenue

 

 

(161

)

 

 

(410

)

 

 

(991

)

 

 

(1,173

)

Net revenue

 

$

172,787

 

 

$

162,687

 

 

$

524,888

 

 

$

465,753

 

Cost of services

 

 

(151,264

)

 

 

(140,392

)

 

 

(454,124

)

 

 

(408,747

)

Gross profit

 

$

21,523

 

 

$

22,295

 

 

$

70,764

 

 

$

57,006

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Selling, general and administrative expenses

 

 

(13,099

)

 

 

(14,292

)

 

 

(39,568

)

 

 

(45,030

)

Impairment losses and restructuring/exit cost

 

 

(85

)

 

 

12

 

 

 

(1,964

)

 

 

(24,545

)

Operating income/ (loss)

 

$

8,339

 

 

$

8,015

 

 

$

29,232

 

 

$

(12,569

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Share of loss of equity-accounted investees

 

 

(46

)

 

 

(5

)

 

 

(1

)

 

 

(25

)

Interest expense, net

 

 

(2,236

)

 

 

(3,988

)

 

 

(18,489

)

 

 

(10,683

)

Exchange gain / (loss), net

 

 

(533

)

 

 

(621

)

 

 

42

 

 

 

(331

)

Income/ (loss) before income taxes

 

$

5,524

 

 

$

3,401

 

 

$

10,784

 

 

$

(23,609

)

Income tax expense

 

 

(2,402

)

 

 

(1,649

)

 

 

(9,397

)

 

 

(5,808

)

Net income/ (loss)

 

$

3,122

 

 

$

1,752

 

 

$

1,387

 

 

$

(29,417

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net income/ (loss)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net income attributable to non-controlling interests

 

 

3,046

 

 

 

1,385

 

 

 

6,581

 

 

 

1,990

 

Net income/ (loss) attributable to Startek shareholders

 

 

76

 

 

 

367

 

 

 

(5,194

)

 

 

(31,407

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Net income/ (loss) per common share - basic

 

$

0.00

 

 

$

0.01

 

 

$

(0.13

)

 

$

(0.80

)

Net income/ (loss) per common share - diluted

 

$

0.00

 

 

$

0.01

 

 

$

(0.13

)

 

$

(0.80

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Weighted average common shares outstanding - basic

 

 

40,788

 

 

 

40,275

 

 

 

40,723

 

 

 

39,143

 

Weighted average common shares outstanding - diluted

 

 

41,094

 

 

 

40,626

 

 

 

41,171

 

 

 

39,143

 

STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OTHER COMPREHENSIVE INCOME (LOSS)

(In thousands, except per share amounts)

(Unaudited)

 

 

 

Three Months Ended
September 30,

 

 

Nine Months Ended
September 30,

 

 

 

2021

 

 

2020

 

 

2021

 

 

2020

 

Net income/ (loss)

 

$

3,122

 

 

$

1,752

 

 

$

1,387

 

 

$

(29,417

)

Net income attributable to non-controlling interests

 

 

3,046

 

 

 

1,385

 

 

 

6,581

 

 

 

1,990

 

Net income/ (loss) attributable to Startek shareholders

 

 

76

 

 

 

367

 

 

 

(5,194

)

 

 

(31,407

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other comprehensive income/ (loss), net of taxes:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Foreign currency translation adjustments

 

 

(179

)

 

 

936

 

 

 

(2,147

)

 

 

(2,729

)

Change in fair value of derivative instruments

 

 

-

 

 

 

103

 

 

 

8

 

 

 

(577

)

Pension amortization

 

 

(669

)

 

 

774

 

 

 

(1,090

)

 

 

(1,856

)

Other comprehensive income/ (loss)

 

$

(848

)

 

$

1,813

 

 

$

(3,229

)

 

$

(5,162

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other comprehensive income/ (loss), net of taxes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other comprehensive income/ (loss) attributable to non-controlling interests

 

 

(374

)

 

 

413

 

 

 

(443

)

 

 

(1,211

)

Other comprehensive income/ (loss) attributable to Startek shareholders

 

 

(474

)

 

 

1,400

 

 

 

(2,786

)

 

 

(3,951

)

 

 

$

(848

)

 

$

1,813

 

 

$

(3,229

)

 

$

(5,162

)

Comprehensive income/ (loss)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Comprehensive income attributable to non-controlling interests

 

 

2,672

 

 

 

1,798

 

 

 

6,138

 

 

 

779

 

Comprehensive income/ (loss) attributable to Startek shareholders

 

 

(398

)

 

 

1,767

 

 

 

(7,980

)

 

 

(35,358

)

 

 

$

2,274

 

 

$

3,565

 

 

$

(1,842

)

 

$

(34,579

)

STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED BALANCE SHEETS

(In thousands, except share data)

(Unaudited)

 

 

 

September 30,

 

 

December 31,

 

 

 

2021

 

 

2020

 

Assets

 

 

 

 

 

 

 

 

Current assets

 

 

 

 

 

 

 

 

Cash and cash equivalents

 

 

56,840

 

 

 

44,507

 

Restricted cash

 

 

6,634

 

 

 

6,052

 

Trade accounts receivables, net

 

 

68,504

 

 

 

83,560

 

Unbilled revenue

 

 

62,066

 

 

 

49,779

 

Prepaid and other current assets

 

 

13,928

 

 

 

14,542

 

Total current assets

 

$

207,972

 

 

$

198,440

 

 

 

 

 

 

 

 

 

 

Non-current assets

 

 

 

 

 

 

 

 

Property, plant and equipment, net

 

 

35,228

 

 

 

34,225

 

Operating lease right-of-use assets

 

 

56,775

 

 

 

69,376

 

Intangible assets, net

 

 

92,695

 

 

 

100,440

 

Goodwill

 

 

183,397

 

 

 

183,397

 

Investment in equity-accounted investees

 

 

25,006

 

 

 

111

 

Deferred tax assets, net

 

 

3,273

 

 

 

5,294

 

Prepaid expenses and other non-current assets

 

 

15,482

 

 

 

13,370

 

Total non-current assets

 

$

411,856

 

 

$

406,213

 

Total assets

 

 

619,828

 

 

$

604,653

 

 

 

 

 

 

 

 

 

 

Liabilities and Shareholders' Equity

 

 

 

 

 

 

 

 

Current liabilities

 

 

 

 

 

 

 

 

Trade accounts payables

 

 

6,351

 

 

 

20,074

 

Accrued expenses

 

 

57,193

 

 

 

57,118

 

Short term debt

 

 

3,929

 

 

 

15,505

 

Current maturity of long term debt

 

 

2,217

 

 

 

2,180

 

Current maturity of operating lease obligation

 

 

17,825

 

 

 

19,327

 

Other current liabilities

 

 

43,801

 

 

 

39,987

 

Total current liabilities

 

$

131,316

 

 

$

154,191

 

 

 

 

 

 

 

 

 

 

Non-current liabilities

 

 

 

 

 

 

 

 

Long term debt

 

 

164,240

 

 

 

118,315

 

Operating lease liabilities

 

 

41,176

 

 

 

52,052

 

Other non-current liabilities

 

 

17,412

 

 

 

15,498

 

Deferred tax liabilities, net

 

 

17,616

 

 

 

17,715

 

Total non-current liabilities

 

$

240,444

 

 

$

203,580

 

Total liabilities

 

$

371,760

 

 

$

357,771

 

 

 

 

 

 

 

 

 

 

Stockholders’ equity:

 

 

 

 

 

 

 

 

Common stock, 60,000,000 non-convertible shares, $0.01 par value, authorized; 40,859,738 and 40,453,462 shares issued and outstanding at September 30, 2021 and December 31, 2020, respectively

 

 

409

 

 

 

405

 

Additional paid-in capital

 

 

292,053

 

 

 

288,700

 

Accumulated deficit

 

 

(90,737

)

 

 

(85,543

)

Treasury stock, 57,759 and nil shares at September 30, 2021 and December 31, 2020, respectively, at cost

 

 

(329

)

 

 

-

 

Accumulated other comprehensive loss

 

 

(10,072

)

 

 

(7,286

)

Equity attributable to Startek shareholders

 

$

191,324

 

 

$

196,276

 

Non-controlling interests

 

 

56,744

 

 

 

50,606

 

Total stockholders’ equity

 

$

248,068

 

 

$

246,882

 

Total liabilities and stockholders’ equity

 

$

619,828

 

 

$

604,653

 

STARTEK, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF CASH FLOWS

(In thousands)

(Unaudited)

 

 

 

Nine Months Ended September 30,

 

 

 

2021

 

 

2020

 

Operating Activities

 

 

 

 

 

 

 

 

Net loss

 

$

1,387

 

 

$

(29,417

)

 

 

 

 

 

 

 

 

 

Adjustments to reconcile net loss to net cash provided by operating activities:

 

 

 

 

 

 

 

 

Depreciation and amortization

 

 

20,398

 

 

 

21,279

 

Impairment of goodwill

 

 

-

 

 

 

22,708

 

Profit on sale of property, plant and equipment

 

 

(37

)

 

 

181

 

Provision for doubtful accounts

 

 

23

 

 

 

2,089

 

Amortisation of debt issuance cost

 

 

2,980

 

 

 

1,148

 

Amortisation of call option premium

 

 

360

 

 

 

-

 

Warrant contra revenue

 

 

991

 

 

 

1,173

 

Share-based compensation expense

 

 

932

 

 

 

447

 

Deferred income taxes

 

 

1,838

 

 

 

1,192

 

Share of loss of equity-accounted investees

 

 

1

 

 

 

25

 

 

 

 

 

 

 

 

 

 

Changes in operating assets and liabilities:

 

 

 

 

 

 

 

 

Trade accounts receivables

 

 

13,120

 

 

 

26,171

 

Prepaid expenses and other assets

 

 

(11,968

)

 

 

(117

)

Trade accounts payables

 

 

(13,409

)

 

 

(10,155

)

Income taxes, net

 

 

(602

)

 

 

1,300

 

Accrued expenses and other liabilities

 

 

6,543

 

 

 

27,421

 

Net cash generated from operating activities

 

$

22,557

 

 

$

65,445

 

 

 

 

 

 

 

 

 

 

Investing Activities

 

 

 

 

 

 

 

 

Purchase of property, plant and equipment

 

 

(13,358

)

 

 

(10,141

)

Investment in equity-accounted investees

 

 

(25,000

)

 

 

-

 

Payments for call option premium

 

 

(3,000

)

 

 

-

 

Proceeds from equity-accounted investees

 

 

102

 

 

 

429

 

Net cash used in investing activities

 

$

(41,256

)

 

$

(9,712

)

 

 

 

 

 

 

 

 

 

Financing Activities

 

 

 

 

 

 

 

 

Proceeds from the issuance of common stock

 

 

1,434

 

 

 

8,379

 

Proceeds from long term debt

 

 

165,000

 

 

 

-

 

Payments on long term debt

 

 

(117,600

)

 

 

(4,200

)

Payments for loan fees related to long term debt

 

 

(2,794

)

 

 

-

 

Payments on other debt, net

 

 

(13,145

)

 

 

(35,697

)

Common stock repurchase

 

 

(329

)

 

 

0

 

Net cash generated from/ (used in) financing activities

 

$

32,566

 

 

$

(31,518

)

 

 

 

 

 

 

 

 

 

Net increase in cash and cash equivalents

 

 

13,867

 

 

 

24,215

 

Effect of exchange rate changes on cash and cash equivalents and restricted cash

 

 

(952

)

 

 

(256

)

Cash and cash equivalents and restricted cash at beginning of period

 

 

50,559

 

 

 

32,626

 

Cash and cash equivalents and restricted cash at end of period

 

$

63,474

 

 

$

56,585

 

 

 

 

 

 

 

 

 

 

Components of cash and cash equivalents and restricted cash

 

 

 

 

 

 

 

 

Balance with banks

 

 

56,840

 

 

 

48,463

 

Restricted cash

 

 

6,634

 

 

 

8,122

 

Total cash and cash equivalents and restricted cash

 

$

63,474

 

 

$

56,585

 

 

 

 

 

 

 

 

 

 

Supplemental disclosure of cash flow information

 

 

 

 

 

 

 

 

Cash paid for interest and other finance costs

 

 

19,985

 

 

 

10,392

 

Cash paid for income taxes

 

 

7,884

 

 

 

2,752

 

Non-cash warrant contra revenue

 

 

991

 

 

 

1,173

 

Non-cash share-based compensation expenses

 

 

932

 

 

 

447

 

STARTEK, INC. AND SUBSIDIARIES
RECONCILIATION OF GAAP TO NON-GAAP MEASURE
(In thousands)
(Unaudited)

This press release contains references to the non-GAAP financial measure of Adjusted EBITDA. Reconciliation of this non-GAAP measure to its comparable GAAP measure is included below. This non-GAAP information should not be construed as an alternative to the reported results determined in accordance with GAAP. It is provided solely to assist in an investor’s understanding of these items on the comparability of the Company’s operations.

Adjusted EBITDA:

The Company defines non-GAAP Adjusted EBITDA as Net loss plus Income tax expense, Interest and other expense, net, Exchange gain / (loss), net, Depreciation and amortization expense, Restructuring and other acquisition-related costs, Share-based compensation expense, and Warrant contra revenue (if applicable). Management uses Adjusted EBITDA as a performance measure to analyze the performance of our business. Management believes that excluding these non-cash and other non-recurring items permits a more meaningful comparison and understanding of the strength and performance of our ongoing operations for our investors and analysts.

Adjusted EPS:

Adjusted EPS is a non-GAAP financial measure presenting the earnings generated by the ongoing operations that we believe are useful to investors in making meaningful comparisons to other companies, although our measure of Adjusted EPS may not be directly comparable to similar measures used by other companies, and period-over-period comparisons. Adjusted EPS is defined as our diluted earnings per common share attributable to StarTek shareholders adjusted to exclude the effects of the amortization of acquisition-related intangible assets, investments that investors may want to evaluate separately (such as based on fair value), and the impact of certain events, gains, losses or other charges that affect period-over-period comparisons. Acquisition-related intangible assets are recognized as a result of the application of Accounting Standards Codification Topic (“ASC”) 805, Business Combinations (such as customer relationships and Brand), and their amortization is significantly affected by the size and timing of our acquisitions.

Adjusted EBITDA:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended
September 30,

 

 

Nine Months Ended
September 30,

 

 

 

2021

 

 

2020

 

 

2021

 

 

2020

 

Net Profit/(Loss)

 

 

3,122

 

 

 

1,752

 

 

 

1,387

 

 

 

(29,417

)

Income tax expense

 

 

2,402

 

 

 

1,649

 

 

 

9,397

 

 

 

5,808

 

Interest and other expense, net

 

 

2,282

 

 

 

3,993

 

 

 

18,490

 

 

 

10,708

 

Exchange gain/(loss), net

 

 

533

 

 

 

621

 

 

 

(42

)

 

 

331

 

Depreciation and amortization expense

 

 

6,927

 

 

 

6,951

 

 

 

20,398

 

 

 

21,279

 

Impairment losses and restructuring cost

 

 

85

 

 

 

(12

)

 

 

1,964

 

 

 

24,545

 

Share-based compensation expense

 

 

341

 

 

 

238

 

 

 

932

 

 

 

447

 

Warrant contra revenue

 

 

161

 

 

 

410

 

 

 

991

 

 

 

1,173

 

Adjusted EBITDA

 

$

15,853

 

 

$

15,602

 

 

$

53,517

 

 

$

34,874

 

Adjusted EPS:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Three Months Ended
September 30,

 

 

Nine Months Ended
September 30,

 

 

 

2021

 

 

2020

 

 

2021

 

 

2020

 

Profit attributable to Startek shareholders

 

 

76

 

 

 

367

 

 

 

(5,194

)

 

 

(31,407

)

Add: Share based compensation expense

 

 

341

 

 

 

238

 

 

 

932

 

 

 

447

 

Add: Amortization of intangible assets, net of tax

 

 

2,279

 

 

 

2,279

 

 

 

6,785

 

 

 

6,801

 

Add: Warrant contra revenue

 

 

161

 

 

 

410

 

 

 

991

 

 

 

1,173

 

Add: Goodwill impairment loss

 

 

-

 

 

 

-

 

 

 

-

 

 

 

22,708

 

Add: Debt issuance cost

 

 

-

 

 

 

-

 

 

 

10,937

 

 

 

-

 

Adjusted net income / (loss) (non-GAAP)

 

$

2,856

 

 

$

3,294

 

 

$

14,451

 

 

$

(277

)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Weighted average common shares outstanding - basic

 

 

40,788

 

 

 

40,275

 

 

 

40,723

 

 

 

39,143

 

Weighted average common shares outstanding - diluted

 

 

41,094

 

 

 

40,626

 

 

 

41,171

 

 

 

39,143

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Adjusted EPS - basic

 

$

0.07

 

 

$

0.08

 

 

$

0.35

 

 

$

(0.01

)

Adjusted EPS - diluted

 

$

0.07

 

 

$

0.08

 

 

$

0.35

 

 

$

(0.01

)

 

Investor Relations

Giuseppe Montefinese

Startek, Inc.

+1 732-890-8929

giuseppe.montefinese@startek.com

Cody Cree or Jackie Keshner

Gateway Investor Relations

+1 949-574-3860

SRT@gatewayir.com

Source: Startek, Inc.

FAQ

What were Startek's Q3 2021 earnings results?

Startek reported Q3 2021 net revenue of $172.8 million, a 6% increase from the prior year. However, net income dropped to $0.1 million, resulting in an EPS of $0.00.

How did gross profit and margins perform in Q3 2021 for SRT?

In Q3 2021, Startek's gross profit was $21.5 million, down 3% year-over-year, while gross margin decreased to 12.5%, a decline of 120 bps.

What is the outlook for Startek following the new executive appointments?

Startek is focused on leveraging the expertise of new executives to drive growth and innovation in customer experience management as they move into Q4 2021.

What impact did labor shortages have on Startek's performance?

The company faced revenue softness in the U.S. due to pandemic-related labor constraints, which affected its gross margin and profitability.

Startek, Inc.

NYSE:SRT

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