SoundHound AI Announces Partnership With MUSC Health To Transform Patient Access With AI Agents
SoundHound AI (Nasdaq: SOUN) has announced a partnership with MUSC Health to deploy an AI agent named Emily, powered by its recently acquired Amelia Patient Engagement solution. Emily is designed to enhance patient access by streamlining appointment management and answering non-clinical questions 24/7. The AI agent integrates with Epic to provide personalized patient self-service, aiming to increase satisfaction and operational efficiency.
MUSC Health's Chief Digital Transformation Officer, Crystal Broj, highlights that Emily is already positively impacting patient access by reducing call volumes and wait times. Michael Anderson, EVP of Enterprise AI at SoundHound AI, emphasizes the solution's ability to provide immediate, personalized support throughout the care continuum.
SoundHound AI (Nasdaq: SOUN) ha annunciato una partnership con MUSC Health per implementare un agente AI chiamato Emily, alimentato dalla sua recentemente acquisita soluzione Amelia Patient Engagement. Emily è progettata per migliorare l'accesso dei pazienti ottimizzando la gestione degli appuntamenti e rispondendo a domande non cliniche 24 ore su 24, 7 giorni su 7. L'agente AI si integra con Epic per fornire un servizio self-service personalizzato ai pazienti, con l'obiettivo di aumentare la soddisfazione e l'efficienza operativa.
Il Chief Digital Transformation Officer di MUSC Health, Crystal Broj, sottolinea che Emily sta già avendo un impatto positivo sull'accesso dei pazienti riducendo il volume delle chiamate e i tempi d'attesa. Michael Anderson, EVP di Enterprise AI presso SoundHound AI, evidenzia la capacità della soluzione di fornire supporto immediato e personalizzato lungo tutto il continuum delle cure.
SoundHound AI (Nasdaq: SOUN) ha anunciado una asociación con MUSC Health para desplegar un agente de IA llamado Emily, impulsado por su recientemente adquirida solución Amelia Patient Engagement. Emily está diseñada para mejorar el acceso de los pacientes simplificando la gestión de citas y respondiendo preguntas no clínicas las 24 horas, los 7 días de la semana. El agente de IA se integra con Epic para ofrecer un servicio self-service personalizado para los pacientes, con el objetivo de aumentar la satisfacción y la eficiencia operativa.
Crystal Broj, Chief Digital Transformation Officer de MUSC Health, destaca que Emily ya está teniendo un impacto positivo en el acceso de los pacientes al reducir el volumen de llamadas y los tiempos de espera. Michael Anderson, EVP de Enterprise AI en SoundHound AI, enfatiza la capacidad de la solución para proporcionar apoyo inmediato y personalizado a lo largo del continuum de atención.
사운드하운드 AI(Nasdaq: SOUN)가 MUSC Health와 파트너십을 체결하고 에밀리라는 AI 에이전트를 배포한다고 발표했습니다. 에밀리는 최근에 인수한 아멜리아 환자 참여 솔루션에 의해 구동됩니다. 에밀리는 약속 관리 효율을 높이고 비임상 질문에 대해 24시간 응답함으로써 환자의 접근성을 향상시키도록 설계되었습니다. 이 AI 에이전트는 Epic과 통합되어 개인화된 환자 셀프 서비스를 제공하며, 이는 만족도와 운영 효율성을 높이는 것을 목표로 합니다.
MUSC Health의 디지털 전환 책임자인 크리스탈 브로주는 에밀리가 전화 통화량과 대기 시간을 줄임으로써 이미 환자 접근성에 긍정적인 영향을 미치고 있다고 강조합니다. 마이클 앤더슨, 사운드하운드 AI의 기업 AI EVP는 이 솔루션이 치료 연속체 전반에 걸쳐 즉각적이고 개인화된 지원을 제공할 수 있는 능력을 강조합니다.
SoundHound AI (Nasdaq: SOUN) a annoncé un partenariat avec MUSC Health pour déployer un agent IA nommé Emily, alimenté par sa solution Amelia Patient Engagement récemment acquise. Emily est conçue pour améliorer l'accès des patients en rationalisant la gestion des rendez-vous et en répondant à des questions non cliniques 24 heures sur 24, 7 jours sur 7. L'agent IA s'intègre avec Epic pour offrir un service d'auto-assistance personnalisé aux patients, dans le but d'augmenter la satisfaction et l'efficacité opérationnelle.
Crystal Broj, responsable de la transformation numérique chez MUSC Health, souligne qu'Emily a déjà un impact positif sur l'accès des patients en réduisant le volume des appels et les temps d'attente. Michael Anderson, EVP de l'Enterprise AI chez SoundHound AI, met en avant la capacité de la solution à fournir un soutien immédiat et personnalisé tout au long du continuum des soins.
SoundHound AI (Nasdaq: SOUN) hat eine Partnerschaft mit MUSC Health angekündigt, um einen KI-Agenten namens Emily einzuführen, der von der kürzlich erworbenen Amelia Patient Engagement-Lösung unterstützt wird. Emily soll den Zugang der Patienten verbessern, indem sie das Terminmanagement optimiert und 24/7 auf nicht-klinische Fragen antwortet. Der KI-Agent integriert sich mit Epic, um personalisierten Self-Service für Patienten zu bieten, mit dem Ziel, die Zufriedenheit und die operative Effizienz zu erhöhen.
Der Chief Digital Transformation Officer von MUSC Health, Crystal Broj, hebt hervor, dass Emily bereits einen positiven Einfluss auf den Patienten Zugang hat, indem sie das Anrufvolumen und die Wartezeiten reduziert. Michael Anderson, EVP für Enterprise AI bei SoundHound AI, betont die Fähigkeit der Lösung, sofortige, personalisierte Unterstützung über den gesamten Behandlungsverlauf hinweg bereitzustellen.
- Partnership with MUSC Health to deploy AI agent for patient services
- 24/7 availability of AI agent for appointment management and non-clinical queries
- Integration with Epic system for improved patient self-service
- Potential to reduce call volumes and wait times in patient access center
- Expansion of SoundHound AI's market offering in healthcare sector
- None.
Insights
The partnership between SoundHound AI and MUSC Health marks a significant step in healthcare digitalization. By deploying the AI agent Emily, MUSC Health is addressing critical pain points in patient access and appointment management. This move could potentially reduce operational costs and improve patient satisfaction, key metrics for healthcare providers.
The integration with Epic, a widely used electronic health record system, is particularly noteworthy. It suggests that SoundHound's Amelia solution can seamlessly integrate with existing healthcare IT infrastructure, which could accelerate adoption across the industry. The 24/7 availability of Emily also addresses the growing demand for round-the-clock healthcare services, potentially giving MUSC Health a competitive edge.
However, investors should monitor the actual impact on call volumes, wait times and patient satisfaction scores to gauge the success of this implementation. The healthcare industry's typically slow adoption of new technologies and potential regulatory hurdles around AI in healthcare could pose challenges to widespread adoption.
SoundHound AI's acquisition of Amelia and subsequent deployment at MUSC Health demonstrates the company's strategic move into the healthcare AI market. The use of conversational AI and generative AI in patient engagement represents a cutting-edge application of these technologies in a high-value sector.
The HIPAA-compliant nature of the AI agents is crucial, addressing a major concern in healthcare technology adoption. The ability to handle complex tasks like appointment scheduling and patient payments through natural language conversations showcases the advanced capabilities of SoundHound's AI technology.
However, the success of this venture will depend on the AI's ability to accurately understand and respond to diverse patient inquiries, especially in healthcare where mistakes can have serious consequences. Investors should watch for metrics on accuracy rates, successful task completion and any reported issues or limitations of the AI system in real-world use.
Enabled by Amelia – recently acquired by SoundHound AI – MUSC Health’s new AI agent streamlines patient appointment management
Enabled by Amelia – recently acquired by SoundHound AI – MUSC Health’s new AI agent streamlines patient appointment management. (Photo: Business Wire)
Emily is currently available 24/7 to answer calls within MUSC Health’s patient access center. Patients can speak with Emily to manage their appointments and get answers to non-clinical questions. The
“MUSC Health is committed to delivering best-in-class service to our patients. This includes all touch points in the care continuum. Thanks to Amelia’s integration with Epic, we are able to build and deploy a robust digital assistant that is already having a positive impact on patient access. Powered by the Amelia Patient Engagement solution, our digital assistant enables direct patient self-service, helping to reduce call volumes and wait times,” says Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC Health.
“As a patient, moving through the care continuum can be worrying, with long wait times and confusing administrative processes only adding to the stress. MUSC Health is facing this challenge head on by deploying an AI agent to provide patients with immediate, personalized appointment management support. The team at MUSC Health is a trailblazer in AI for healthcare, and we are proud to partner with them on their digital transformation journey,” says Michael Anderson, Executive Vice President of Enterprise AI at SoundHound AI.
Now part of SoundHound AI’s broader market offering, the Amelia Patient Engagement solution provides healthcare organizations with AI agents that leverage the latest in conversational AI and generative AI technology, while also maintaining reliability, security, and scalability. These AI agents are HIPAA-compliant and available across any voice- or chat-based channel to answer patient questions and automate self-service tasks through natural-language conversations.
Leading health systems deploy Amelia AI Agents to automate tasks such as:
- Scheduling and managing appointments
- Intake, pre-registration, and check-in
- Patient payments
- Medication refills
- Finding locations, doctors, and services
To learn more about the Amelia Patient Engagement solution in Connection Hub on Epic Showroom, visit: https://showroom.epic.com/listing?id=1120
For more information on Amelia’s Healthcare offering, visit: https://amelia.ai/solutions/healthcare/
For more information on SoundHound AI, visit: https://www.soundhound.com/
About MUSC
Founded in 1824 in
As the health care system of the Medical University of
MUSC has a total enterprise annual operating budget of
About Amelia
Amelia by SoundHound AI is a global leader in enterprise AI agent software. The company combines cutting-edge innovation in Conversational AI and Generative AI with unparalleled industry expertise to deliver powerful enterprise AI agents that automate tasks, answer questions and create phenomenal value across healthcare, financial services, insurance and more. Consistently recognized by analyst firms as an AI market leader, Amelia powers voice- and chat-based operations for Fortune Global 500 leaders including Telefónica, BBVA and BNP Paribas. Amelia. Where Innovation Meets Expertise.
About SoundHound AI
SoundHound (Nasdaq: SOUN), a global leader in conversational intelligence, offers voice AI solutions that let businesses offer incredible conversational experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators across automotive, TV, and connected devices, and to customer service industries via groundbreaking AI-driven products like Smart Answering, Smart Ordering, and Dynamic Drive Thru, an AI-powered multimodal food ordering solution. Along with SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, SoundHound powers millions of products and services, and processes billions of interactions each year for world class businesses.
Epic is a registered trademark of Epic Systems Corporation.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240828064869/en/
Fiona McEvoy
415 610-6590
PR@SoundHound.com
Source: SoundHound AI, Inc.
FAQ
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