Concierge Index Reveals Luggage Issues During Summer 2024
The Concierge Index for Summer 2024 reveals surprising trends in luggage issues. New York ranks as the worst airport for luggage, followed by Tunis. Lufthansa and easyJet are the most affected airlines. Of the complaints, 62% pertain to damage, and 13% to baggage loss.
Data collected between June 1 and September 1, 2024, shows a shift from previous years, with developed countries now at the center of passenger issues. Lufthansa and New York were the main contributors to reported problems. The percentage of damaged baggage rose by 12% compared to summer 2023, while cases of lost baggage decreased.
New York airport faced significant disruptions on July 18-19 due to a Microsoft security update. Lufthansa's issues were primarily related to connecting flights with stopovers. Sostravel.com (SOS:Milan, SOSAF:New York) advises passengers to pack essentials in carry-on luggage and consider their Lost Luggage Concierge service.
l'Indice del Concierge per l'estate 2024 rivela tendenze sorprendenti nei problemi legati ai bagagli. New York è classificata come l'aeroporto peggiore per i bagagli, seguita da Tunisi. Lufthansa e easyJet sono le compagnie aeree più colpite. Delle lamentele, il 62% riguardano danni, e il 13% alla perdita di bagagli.
I dati raccolti tra il 1 giugno e il 1 settembre 2024 mostrano un cambiamento rispetto agli anni precedenti, con i paesi sviluppati ora al centro dei problemi dei passeggeri. Lufthansa e New York sono stati i principali contributori ai problemi segnalati. La percentuale di bagagli danneggiati è aumentata del 12% rispetto all'estate 2023, mentre i casi di bagagli smarriti sono diminuiti.
L'aeroporto di New York ha affrontato interruzioni significative il 18-19 luglio a causa di un aggiornamento di sicurezza di Microsoft. I problemi di Lufthansa erano principalmente legati ai voli in coincidenza con scali. Sostravel.com (SOS:Milan, SOSAF:New York) consiglia ai passeggeri di mettere in valigia gli articoli essenziali nel bagaglio a mano e di considerare il loro servizio Concierge per bagagli smarriti.
El Índice de Concierge para el verano de 2024 revela tendencias sorprendentes en problemas de equipaje. Nueva York ocupa el primer lugar como el peor aeropuerto para el equipaje, seguida de Túnez. Lufthansa y easyJet son las aerolíneas más afectadas. De las quejas, el 62% se refiere a daños, y el 13% a la pérdida de equipaje.
Los datos recopilados entre el 1 de junio y el 1 de septiembre de 2024 muestran un cambio respecto a años anteriores, con los países desarrollados ahora en el centro de los problemas de los pasajeros. Lufthansa y Nueva York fueron los principales contribuyentes a los problemas reportados. El porcentaje de equipaje dañado aumentó en un 12% en comparación con el verano de 2023, mientras que los casos de equipaje perdido disminuyeron.
El aeropuerto de Nueva York enfrentó interrupciones significativas el 18 y 19 de julio debido a una actualización de seguridad de Microsoft. Los problemas de Lufthansa estaban relacionados principalmente con vuelos de conexión con escalas. Sostravel.com (SOS:Milan, SOSAF:New York) aconseja a los pasajeros empacar artículos esenciales en el equipaje de mano y considerar su servicio de Concierge para equipaje perdido.
2024년 여름 컨시어지 지수는 수하물 문제에 대한 놀라운 트렌드를 보여줍니다. 뉴욕은 수하물에 가장 나쁜 공항으로 평가됩니다, 그 다음이 튀니스입니다. 루프트한자와 이지제트가 가장 영향을 받는 항공사입니다. 불만 사항 중 62%는 손상과 관련이 있고, 13%는 수하물 분실에 관한 것입니다.
2024년 6월 1일부터 9월 1일까지 수집된 데이터는 개발된 국가들이 이제 승객 문제의 중심에 위치하고 있다는 것을 보여줍니다. 루프트한자와 뉴욕이 보고된 문제의 주요 원인이 되었습니다. 손상된 수하물의 비율은 2023년 여름에 비해 12% 증가했으며, 잃어버린 수하물의 경우는 줄어들었습니다.
뉴욕 공항은 7월 18-19일 마이크로소프트의 보안 업데이트로 인해 큰 혼잡을 겪었습니다. 루프트한자의 문제는 주로 중간 기착지가 있는 연결 항공편과 관련이 있었습니다. Sostravel.com (SOS:Milan, SOSAF:New York)은 승객에게 필수품을 기내 수하물에 포장할 것을 권장합니다와 분실 수하물 컨시어지 서비스를 고려하십시오.
L'Indice du Concierge pour l'été 2024 révèle des tendances surprenantes en matière de problèmes de bagages. New York est classé comme le pire aéroport pour les bagages, suivi de Tunis. Lufthansa et easyJet sont les compagnies aériennes les plus touchées. Parmi les plaintes, 62 % concernent des dommages, et 13 % la perte de bagages.
Les données recueillies entre le 1er juin et le 1er septembre 2024 montrent un changement par rapport aux années précédentes, les pays développés étant désormais au centre des problèmes des passagers. Lufthansa et New York étaient les principaux contributeurs aux problèmes signalés. Le pourcentage de bagages endommagés a augmenté de 12 % par rapport à l'été 2023, tandis que les cas de bagages perdus ont diminué.
L'aéroport de New York a subi d'importantes disruptions les 18 et 19 juillet en raison d'une mise à jour de sécurité de Microsoft. Les problèmes de Lufthansa étaient principalement liés aux vols de correspondance avec escales. Sostravel.com (SOS:Milan, SOSAF:New York) conseille aux passagers d'emporter les articles essentiels dans leurs bagages à main et de considérer leur service de conciergerie pour les bagages perdus.
Der Concierge-Index für den Sommer 2024 zeigt überrasche Trends bei Gepäckproblemen. New York belegt den letzten Platz unter den Flughäfen in Bezug auf Gepäck, gefolgt von Tunis. Lufthansa und easyJet sind die am stärksten betroffenen Fluggesellschaften. Von den Beschwerden beziehen sich 62% auf Beschädigung und 13% auf Gepäckverlust.
Die zwischen dem 1. Juni und dem 1. September 2024 gesammelten Daten zeigen einen Wandel im Vergleich zu den Vorjahren, wobei entwickelte Länder jetzt im Mittelpunkt der Passagierprobleme stehen. Lufthansa und New York waren die Hauptverursacher der berichteten Probleme. Der Prozentsatz der beschädigten Gepäckstücke stieg um 12% im Vergleich zum Sommer 2023, während die Fälle von verlorenem Gepäck zurückgingen.
Der Flughafen New York hatte am 18. und 19. Juli erhebliche Störungen aufgrund eines Sicherheitsupdates von Microsoft. Die Probleme von Lufthansa waren hauptsächlich mit Anschlussflügen mit Zwischenstopps verbunden. Sostravel.com (SOS:Milan, SOSAF:New York) rät Passagieren, wichtige Dinge im Handgepäck zu verstauen und deren Concierge-Service für verlorenes Gepäck in Betracht zu ziehen.
- None.
- None.
-
Surprisingly,
New York ranks as the worst airport for luggage, followed for the second year byTunis . - Lufthansa and easyJet are the most affected airlines.
-
62% of complaints pertain to damage, and13% to baggage loss.
Link to the report: https://www.sostravel.com/en/lost-luggage-concierge-index-summer-2024/
"During the summer of '23, it was emerging countries that dominated the map of airlines and destinations risky for luggage, while this year, data collected by the Sostravel.com network points to more critical situations in developed countries, with Lufthansa and
In a context of an overall increase in the number of baggage issues, the distribution among different types of inconveniences for passengers varies: the percentage of damaged baggage rises by
Lufthansa's poor performance also has an explanation: most of the affected passengers were on connecting flights with at least one stopover, increasing the risk of baggage issues. In fact,
Sostravel.com advises passengers to always pack essential items in their carry-on luggage and to consider purchasing the Lost Luggage Concierge service, which provides support in locating and returning baggage in case of issues.
Sostravel.com, listed in
Link to the report: https://www.sostravel.com/en/lost-luggage-concierge-index-summer-2024/
View source version on businesswire.com: https://www.businesswire.com/news/home/20240909260031/en/
Edoardo Zarghetta
Tel +44 7795 106913
Investor.relations@sostravel.com
www.sostravel.com/
Source: Sostravel.com
FAQ
What were the main findings of the Sostravel.com Concierge Index for Summer 2024 regarding luggage issues?
How did luggage issues in Summer 2024 compare to previous years according to Sostravel.com (SOSAF)?
What caused the significant disruptions at New York airport on July 18-19, 2024?
Why did Lufthansa experience poor performance in luggage handling during Summer 2024?
What advice does Sostravel.com (SOSAF) offer to travelers to mitigate luggage issues?
