The Nicor Gas Energy Efficiency Program Receives Prestigious Industry Honor
Nicor Gas Energy Efficiency Program's Community Connection Center (C3) has won the 2024 E Source Achievement in Residential Customer Experience Award. Launched in 2022, C3 serves as a one-stop shop connecting income-eligible customers with energy efficiency services, bill payment assistance, and basic needs support.
Since its inception, C3 has helped customers access over $18.5 million in energy assistance grants. The program has provided free energy efficiency services to more than 4,500 customers and free groceries to over 5,000 families. This initiative addresses a critical need in Illinois, where approximately 1.5 million people (12% of the state's population) live at or below the poverty level.
Il Centro di Connessione Comunitaria (C3) del Programma di Efficienza Energetica di Nicor Gas ha vinto il Premio E Source Achievement 2024 per l'Esperienza del Cliente Residenziale. Lanciato nel 2022, il C3 funge da sportello unico per collegare i clienti idonei al reddito con servizi di efficienza energetica, assistenza al pagamento delle bollette e supporto per bisogni di base.
Dalla sua creazione, il C3 ha aiutato i clienti ad accedere a oltre 18,5 milioni di dollari in sovvenzioni per assistenza energetica. Il programma ha fornito servizi di efficienza energetica gratuiti a più di 4.500 clienti e generi alimentari gratuiti a oltre 5.000 famiglie. Questa iniziativa risponde a un bisogno critico in Illinois, dove circa 1,5 milioni di persone (il 12% della popolazione statale) vivono al di sotto o a livello di povertà.
El Centro de Conexión Comunitaria (C3) del Programa de Eficiencia Energética de Nicor Gas ha ganado el Premio E Source Achievement 2024 en Experiencia del Cliente Residencial. Lanzado en 2022, C3 funciona como una ventanilla única que conecta a los clientes elegibles por ingresos con servicios de eficiencia energética, asistencia para el pago de facturas y apoyo para necesidades básicas.
Desde su inicio, C3 ha ayudado a los clientes a acceder a más de 18,5 millones de dólares en subvenciones de asistencia energética. El programa ha proporcionado servicios de eficiencia energética gratuitos a más de 4,500 clientes y comestibles gratuitos a más de 5,000 familias. Esta iniciativa aborda una necesidad crítica en Illinois, donde aproximadamente 1.5 millones de personas (el 12% de la población del estado) viven en o por debajo del nivel de pobreza.
니코르 가스 에너지 효율 프로그램의 커뮤니티 연결 센터(C3)가 2024년 E Source 주거 고객 경험 상을 수상했습니다. 2022년에 시작된 C3는 소득 자격이 있는 고객을 에너지 효율 서비스, 요금 청구 지원 및 기본 필요 지원과 연결하는 원스톱 샵으로 기능합니다.
설립 이후 C3는 고객이 1850만 달러 이상의 에너지 지원 보조금을 이용할 수 있도록 도왔습니다. 이 프로그램은 4,500명 이상의 고객에게 무료 에너지 효율 서비스를 제공하고 5,000개 이상의 가족에게 무료 식료품을 제공했습니다. 이 이니셔티브는 일리노이에서 약 150만 명(주 인구의 12%)이 가난한 수준에 살고 있는critical한 필요를 해결합니다.
Le Centre de Connexion Communautaire (C3) du Programme d'Efficacité Énergétique de Nicor Gas a remporté le Prix E Source Achievement 2024 pour l'Expérience Client Résidentielle. Lancé en 2022, le C3 sert de guichet unique pour connecter les clients éligibles aux revenus avec des services d'efficacité énergétique, une assistance au paiement des factures et un soutien pour les besoins fondamentaux.
Depuis sa création, le C3 a aidé les clients à accéder à plus de 18,5 millions de dollars en subventions d'assistance énergétique. Le programme a fourni des services d'efficacité énergétique gratuits à plus de 4 500 clients et des produits alimentaires gratuits à plus de 5 000 familles. Cette initiative répond à un besoin crucial en Illinois, où environ 1,5 million de personnes (12 % de la population de l'État) vivent en dessous ou au niveau du seuil de pauvreté.
Das Community Connection Center (C3) des Nicor Gas Energieeffizienzprogramms hat den E Source Achievement Award 2024 für Kundenerfahrung im Wohnbereich gewonnen. Das 2022 gestartete C3 fungiert als zentrale Anlaufstelle, um einkommensberechtigte Kunden mit Energieeffizienzdienstleistungen, Unterstützung bei der Rechnungszahlung und grundlegenden Bedarfen zu verbinden.
Seit seiner Gründung hat C3 den Kunden geholfen, über 18,5 Millionen Dollar an Energiehilfen zu erhalten. Das Programm hat mehr als 4.500 Kunden kostenlose Energieeffizienzdienstleistungen und über 5.000 Familien kostenlose Lebensmittel bereitgestellt. Diese Initiative spricht ein kritisches Bedürfnis in Illinois an, wo ungefähr 1,5 Millionen Menschen (12 % der Bevölkerung des Bundesstaates) unterhalb oder auf der Armutsgrenze leben.
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Community Connection Center (C3) wins 2024 E Source Achievement in Residential Customer Experience Award
NAPERVILLE, IL / ACCESSWIRE / November 4, 2024 / The Nicor Gas Energy Efficiency Program's Community Connection Center (C3) has received an E Source 2024 Achievement in Residential Customer Experience Award. Launched in 2022, C3 is a unique offering that is focused on providing customers with energy efficiency and bill payment assistance options, as well as basic needs support. E Source, a utilities-focused consulting, research and data science company, announced the national recognition during its 2024 Utility Awards ceremony.
C3 is a one-stop shop for connecting income-eligible customers with local grants, community partners and free resources that can assist beyond their energy bills. Since 2022, the C3 team has helped Nicor Gas customers tap into more than
"We designed C3 as a unique customer experience to help navigate available resources like energy efficiency and energy assistance options," said Meena Beyers, vice president of Business and Community Development for Nicor Gas. "The offering has now evolved to provide personalized access to programs that help customers manage their energy usage, bills and critical services including housing, food and other basic needs."
In Illinois, nearly 1.5 million people live at or below the poverty level - that is more than
For more information about Nicor Gas' award-winning C3 offering, visit nicorgas.com/C3.
About Nicor Gas
Nicor Gas is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Nicor Gas serves more than 2.3 million customers in a service territory that encompasses most of the northern third of Illinois, excluding the city of Chicago. For more information, visit nicorgas.com.
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America's premier energy company. Southern Company Gas serves approximately 4.4 million natural gas utility customers through its regulated distribution companies in four states with approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.
SOURCE Nicor Gas
For further information: Nicole Frett, nfrett@southernco.com
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SOURCE: Southern Company
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