Georgia Power offers Installment Payment Plans for customers following Hurricane Helene
Rhea-AI Summary
Georgia Power has launched Installment Payment Plans to support customers recovering from Hurricane Helene. Eligible customers can pay their current account balance over 2, 4, or 6 months in equal installments. This initiative follows previously announced customer assistance measures, including suspended disconnections, waived late fees, and paused collection activities through December 15, 2024.
Enrollment for these plans is open until November 30, 2024. Customers can sign up online or through an automated phone system. The company encourages customers to maintain their regular billing cycle to avoid falling behind. Georgia Power's response to Hurricane Helene involved over 20,000 personnel, restoring power to more than 1.5 million customers. The Southern Company system has also pledged $3 million to support recovery efforts.
Positive
- Offering flexible Installment Payment Plans for customers affected by Hurricane Helene
- Suspended disconnections, waived late fees, and paused collection activities through December 15, 2024
- Restored power to over 1.5 million customers following the hurricane
- $3 million pledged by Southern Company system for recovery efforts
- Provides various assistance programs for customers in need year-round
Negative
- Potential increase in future payments for customers enrolling in Installment Payment Plans
- Hurricane Helene caused widespread damage across Georgia, impacting the company's infrastructure and operations
News Market Reaction
On the day this news was published, SO gained 0.44%, reflecting a mild positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
Enrollment in latest customer assistance initiative open through November 30
Under this initiative, eligible customers may choose to pay their balance over a period of 2, 4 or 6 months in equal installments which will be added to future payments. Existing late fees will not be included and, once an installment payment plan is established, customers will need to make timely payments to prevent any collection activities. Georgia Power encourages customers to continue paying their bills on their usual billing cycle and avoid falling behind.
Enrollment for Installment Payment Plans is available through November 30, 2024. Customers can enroll online by logging into their account, and visiting the Payment Arrangements page, or through the company's automated phone system at 877-403-7149. If enrolling via the automated phone system, customers will be asked to provide the phone number and social security number associated with their account to verify eligibility. Additional information including a step-by-step guide and frequently asked questions, is available at GeorgiaPower.com/HurricaneSupport.
Georgia Power's response to the most destructive hurricane in its history involved more than 20,000 personnel, including Georgia Power's full workforce as well as crews from dozens of other companies around the country. The company safely and quickly restored power to more than 1.5 million customers following the storm. Hurricane Helene spared virtually no part of the state and severely impacted areas such as
The Southern Company system, including Georgia Power, also continues to coordinate and contribute to restoration and relief efforts following Hurricane Helene. On October 4, multiple charitable foundations across the system pledged
Programs to Help Customers Manage Energy Costs, Obtain Assistance
Georgia Power partners with nonprofits, community and faith-based organizations to offer assistance programs to those in need year-round. Popular programs include the longstanding Project SHARE program with the Salvation Army, as well as the recently expanded Income-Qualified Discount, which may amount to
About Georgia Power
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.7 million customers in all but four of
View original content to download multimedia:https://www.prnewswire.com/news-releases/georgia-power-offers-installment-payment-plans-for-customers-following-hurricane-helene-302279693.html
SOURCE Georgia Power
FAQ
What payment options is Georgia Power (SO) offering after Hurricane Helene?
When is the deadline to enroll in Georgia Power's (SO) Installment Payment Plans?
How many customers did Georgia Power (SO) restore power to after Hurricane Helene?
What additional customer assistance is Georgia Power (SO) providing after Hurricane Helene?
