New mobile app is here for Sun Country Airlines’ customers

Rhea-AI Summary

Sun Country Airlines (NASDAQ: SNCY) has launched a new mobile app to improve the travel experience for its customers. Available on both Apple and Google Play stores, the app allows travelers to book flights, check-in, use mobile boarding passes, and manage trips. This launch is part of Sun Country's multi-year investment in digital enhancements, following their 2019 shift to a low-cost, leisure travel-focused carrier. The app aims to provide a seamless travel experience, especially for the anticipated busy 2024 summer season. New digital tools, including self-service options for delays, are also highlighted.

Positive

• Launch of new mobile app enhances customer experience.
• App available on both Apple and Google Play stores.
• Travelers can book flights, check-in, use mobile boarding passes, and manage trips via the app.
• Part of a multi-year investment in digital enhancements.
• Sun Country has a history of investing in customer-friendly digital tools since 2019.
• New app expected to improve customer experience during the busy 2024 summer season.
• Introduction of self-service tools in 2023 for managing delays, including digital vouchers and refunds.

Negative

• No direct mention of increased revenue or financial gains from the new app launch.
• Potential high costs associated with the multi-year digital investment strategy.
• Unclear how the new app will significantly differentiate Sun Country from competitors.

App enhances the customer experience and provides new digital tools on the day of travel

MINNEAPOLIS, May 22, 2024 (GLOBE NEWSWIRE) -- Sun Country Airlines (NASDAQ: SNCY) today launched a new mobile app to enhance the travel experience for Sun Country customers. Travelers can now book travel, check-in for flights, use their mobile boarding pass, and manage their trips within the app. The app is now available in the Apple store and Google Play store.

“The new mobile app is part of a multi-year investment in enhancing our digital experience for our customers,” said Colton Snow, chief marketing officer for Sun Country. “In 2019, as part of the airline’s transformation into a low-cost carrier focused on leisure travel, Sun Country invested in a new reservation platform and mobile-friendly website that improved the customer experience in exploring destinations, booking, and managing their trips. The new app is a continuation of those tools for our customers.”

“In anticipation of a busy 2024 summer travel season, the airline is prioritizing a new digital experience and one-stop-shop travel solutions,” said Jim Stathopoulos, senior vice president and chief information officer for Sun Country. “More digital access for our customers will enhance their day of travel.”

In 2023, Sun Country also launched new self-service digital tools for customers experiencing extended delays. These automated customer emails and self-service tools make it simpler and quicker for customers to receive digital hotel and meal vouchers, refunds or choose alternate flight options.

“Our priority is to make it easier for our customers to book, re-book, or cancel and manage any changes to their flights on-the-go,” Snow added.

As for the timing of releasing an app now, Snow said, “More people book directly with us than ever before, and the website is working well for our customers. The time was right to focus on meeting our customers where they are during their day of travel, and the app is a next step to accomplish that.”

About Sun Country Airlines
Sun Country Airlines is a new breed of hybrid low-cost air carrier, whose mission is to connect guests to their favorite people and places, to create lifelong memories and transformative experiences. Sun Country dynamically deploys shared resources across our synergistic scheduled service, charter, and cargo businesses. Based in Minnesota, we focus on serving leisure and visiting friends and relatives (“VFR”) passengers and charter customers and providing cargo service to Amazon, with flights throughout the United States and to destinations in Mexico, Central America, Canada, and the Caribbean.

For photos, b-roll and additional company information, visit https://www.stories.suncountry.com/multimedia.

Photos accompanying this announcement are available at:
https://www.globenewswire.com/NewsRoom/AttachmentNg/bbfaddb5-44bd-4a9f-a8b8-14d405614834
https://www.globenewswire.com/NewsRoom/AttachmentNg/9deac093-4bc2-406c-85be-43854e2ddf8a

FAQ

What new features does the Sun Country Airlines mobile app offer?

The app allows travelers to book flights, check-in, use mobile boarding passes, and manage trips.

When was the Sun Country Airlines mobile app launched?

The app was launched on May 22, 2024.

Which platforms support the new Sun Country Airlines mobile app?

The app is available on both the Apple store and Google Play store.

What digital tools did Sun Country Airlines introduce in 2023?

In 2023, Sun Country introduced self-service tools for delays, including automated emails and digital vouchers for hotels and meals.

Why did Sun Country Airlines decide to launch a mobile app now?

The app was launched to enhance customer experience and meet the anticipated demand for the busy 2024 summer travel season.