South Jersey Gas and Elizabethtown Gas Recognized for High Customer Satisfaction During Pandemic
Elizabethtown Gas Recognized as “Environmental Champion,” “Utility Customer Champion” and “Most Trusted Utility Brand.”
FOLSOM, NJ, June 28, 2021 (GLOBE NEWSWIRE) --
Media Contact: Dominick DiRocco
(609) 561-9000 ext. 4262
ddirocco@sjindustries.com
Investor Contact: Dan Fidell
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FOR IMMEDIATE RELEASE
South Jersey Gas and Elizabethtown Gas Recognized for High Customer Satisfaction During Pandemic
Elizabethtown Gas Recognized as “Environmental Champion,” “Utility Customer Champion” and “Most Trusted Utility Brand.”
FOLSOM, NJ, June 28, 2021 – SJI (NYSE: SJI) is pleased to announce that its gas utilities, South Jersey Gas and Elizabethtown Gas, have been recognized as top performers in customer satisfaction during the COVID-19 global pandemic.
Escalent, a leading consumer research firm, named both South Jersey Gas and Elizabethtown Gas to their list of “Easiest to Do Business With” utilities, out of 140 of the largest utility companies in the U.S.
This highly coveted recognition of South Jersey Gas and Elizabethtown Gas
follows the results of the Cogent Syndicated 2021 Utility Trusted Brand & Customer Engagement™: Residential study by Escalent, which surveyed more than 74,000 residential electric, natural gas and combination utility customers.
Escalent finds that utilities on their “easiest to do business with” list scored high customer satisfaction ratings in obtaining phone service, making payments, website navigation and acquiring outage information.
Elizabethtown Gas received three additional recognitions:
- “Most Trusted Utility Brand” – an award for utilities that showed customer focus, community support, effective communications and environmental dedication.
- “Environmental Champion” – an award for supporting environmental causes and clean energy.
- “Utility Customer Champion” – an award for exceptional performance in brand trust, product experience and service satisfaction.
“Exceptional service is one of our core values and we will always look for ways to improve the customer experience to meet the needs of the customers and communities we serve,” said Melissa Orsen, SJI SVP, and president and COO of South Jersey Gas.
“These recognitions belong to our dedicated employees who work tirelessly to address concerns and make customer interactions as positive as possible. We’re also pleased to see customers recognize our decarbonization and energy efficiency efforts,” said Christie McMullen, president and COO of Elizabethtown Gas.
From the onset of the COVID-19 pandemic, South Jersey Gas and Elizabethtown Gas have continued to deliver uninterrupted service to customers and have put the safety of our customers and communities first by quickly implementing safety protocols for field crews, utilizing personal protective equipment (PPE) and implementing social distancing practices.
Despite the challenges posed by the pandemic, customer service teams continued responding to calls and emails through remote workstations, and SJI’s communications and marketing teams used company websites, social media and other manners of communication to deliver important updates.
Recently, SJI announced plans to eliminate its carbon footprint by the year 2040, including an additional
About South Jersey Gas
South Jersey Gas, subsidiary of SJI (NYSE:SJI), delivers safe, reliable, affordable natural gas and promotes energy efficiency to more than 400,000 residential, commercial and industrial customers in Atlantic, Cape May, Cumberland, Salem, and portions of Gloucester, Burlington and Camden counties in New Jersey. For more information, visit southjerseygas.com.
About Elizabethtown Gas
Elizabethtown Gas, subsidiary of SJI (NYSE: SJI), delivers safe, reliable, and affordable natural gas and promotes energy efficiency to approximately 300,000 residential, commercial, and industrial customers in parts of Union, Middlesex, Sussex, Warren, Hunterdon, Morris, and Mercer counties. For five years in a row, Elizabethtown Gas has ranked “Highest in Customer Satisfaction With Residential Natural Gas Service in the East among Midsize Utilities” by J.D. Power. For more information, visit elizabethtowngas.com.
About Escalent
Escalent is a top human behavior and analytics firm specializing in industries facing disruption and business transformation. As catalysts of progress for more than 40 years, we tell stories that transform data and insight into a profound understanding of what drives human beings. And we help businesses turn those drivers into actions that build brands, enhance customer experiences and inspire product innovation. Visit escalent.com to see how we are helping shape the brands that are reshaping the world.
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