Wild Island Adventure Park Updates Food and Beverage Ordering with Automated Solution
Wild Island Adventure Park has implemented a new automated food and beverage ordering system using Epson m-Series POS printers and Truffle GoBox lockers to enhance guest experiences. The system allows guests to scan QR codes throughout the park to order food, which is then prepared and placed in secure lockers for pickup. This solution has significantly reduced wait times from 45-90 minutes to a more efficient process, eliminated the need for traditional queue lines, and allowed the park to reallocate two cashier positions to other departments. The park currently operates 16 GoBox lockers and over 30 Epson TM-T88 series printers throughout its facilities.
Il Parco Avventura Wild Island ha implementato un nuovo sistema automatizzato per ordinare cibo e bevande utilizzando stampanti POS m-Series Epson e armadietti Truffle GoBox per migliorare l'esperienza dei visitatori. Il sistema consente agli ospiti di scansionare codici QR in tutto il parco per ordinare cibo, che viene poi preparato e collocato in armadietti all'interno di un'area sicura per il ritiro. Questa soluzione ha ridotto significativamente i tempi di attesa da 45-90 minuti a un processo più efficiente, eliminando la necessità delle tradizionali file e consentendo al parco di riassegnare due posizioni di cassiere ad altri reparti. Il parco attualmente gestisce 16 armadietti GoBox e oltre 30 stampanti della serie Epson TM-T88 in tutte le sue strutture.
Wild Island Adventure Park ha implementado un nuevo sistema automatizado de pedidos de comida y bebida utilizando impresoras POS de la serie m de Epson y casilleros Truffle GoBox para mejorar la experiencia de los visitantes. El sistema permite a los huéspedes escanear códigos QR en todo el parque para ordenar comida, que luego se prepara y se coloca en casilleros seguros para su recogida. Esta solución ha reducido significativamente los tiempos de espera de 45-90 minutos a un proceso más eficiente, eliminando la necesidad de filas tradicionales y permitiendo al parque reasignar dos puestos de cajero a otros departamentos. Actualmente, el parque opera 16 casilleros GoBox y más de 30 impresoras de la serie Epson TM-T88 en sus instalaciones.
와일드 아일랜드 어드벤처 파크는 엡손 m-시리즈 POS 프린터와 트러플 고박스 락커를 사용하여 새로운 자동 음식 및 음료 주문 시스템을 구현하여 방문객 경험을 향상시켰습니다. 이 시스템은 방문객들이 공원 곳곳에서 QR 코드를 스캔하여 음식을 주문할 수 있도록 하며, 주문한 음식은 안전한 락커에 준비되어 픽업할 수 있도록 배치됩니다. 이 솔루션은 대기 시간을 45-90분에서 보다 효율적인 프로세스로 크게 단축시켰고, 전통적인 대기 줄의 필요성을 없앴으며, 공원이 두 개의 캐셔 직위를 다른 부서로 재배치할 수 있게 했습니다. 현재 공원은 16개의 고박스 락커와 30개 이상의 엡손 TM-T88 시리즈 프린터를 운영하고 있습니다.
Le Parc d'Aventure Wild Island a mis en place un nouveau système de commande automatisé pour la nourriture et les boissons en utilisant des imprimantes POS de la série m d'Epson et des casiers Truffle GoBox afin d'améliorer l'expérience des visiteurs. Le système permet aux invités de scanner des codes QR dans tout le parc pour commander de la nourriture, qui est ensuite préparée et placée dans des casiers sécurisés pour le retrait. Cette solution a considérablement réduit les temps d'attente de 45-90 minutes à un processus plus efficace, éliminant le besoin de files d'attente traditionnelles et permettant au parc de réaffecter deux postes de caissiers à d'autres départements. Le parc exploite actuellement 16 casiers GoBox et plus de 30 imprimantes de la série Epson TM-T88 dans ses installations.
Wild Island Adventure Park hat ein neues automatisiertes Bestellsystem für Speisen und Getränke eingeführt, das Epson m-Series POS-Drucker und Truffle GoBox Schließfächer nutzt, um das Besuchererlebnis zu verbessern. Das System ermöglicht es den Gästen, QR-Codes im gesamten Park zu scannen, um Essen zu bestellen, das dann in sicheren Schließfächern zur Abholung vorbereitet und platziert wird. Diese Lösung hat die Wartezeiten erheblich von 45-90 Minuten auf einen effizienteren Prozess verkürzt, die Notwendigkeit traditioneller Warteschlangen beseitigt und dem Park ermöglicht, zwei Kassiererstellen in andere Abteilungen umzuleiten. Der Park betreibt derzeit 16 GoBox-Schließfächer und über 30 Epson TM-T88 Drucker in seinen Einrichtungen.
- Reduced food service wait times from 45-90 minutes
- Improved operational efficiency by eliminating two cashier positions
- Enhanced customer experience by removing queue lines
- Increased order accuracy through automated system
- None.
Water Park and Entertainment Center Installs Truffle GoBox and Epson POS Printers to Enhance Guest Experiences
"The kitchen was having a hard time keeping up with the increase in park attendance," said Kelly Smiley, food and beverage director, Wild Island Adventure Park. "Our tickets were slow and most of our guest complaints and poor reviews were regarding food wait times. We needed another option that removed guests from a classic queue line and gave them the opportunity to wait elsewhere while still enjoying the park."
The Truffle GoBox offers a powerful, seamless system that blends digital and physical dining. "Today our guests scan a QR code that is posted throughout the park and choose their menu items, which are then sent to the kitchen to be prepared," said Smiley. "Once ready, the food and beverages are placed into one of the GoBoxes, which can only be unlocked by a QR code that the customer receives when the order is ready for pickup."
Prior to installing this solution, Wild Island had one main kitchen where they received the most traffic. The lines would be long, with guests sometimes having to wait 45 minutes to 1.5 hours for food. With the new system, guests can continue to enjoy the park while their food is prepared. This helps guarantee order accuracy and eliminates the process of waiting in lines, leaving more time for fun.
Deploying the Truffle GoBoxes and m-Series printers have also helped Wild Island reduce labor hours in the kitchen area. While their kitchen still runs with the same staff it had in the past, now guests can place their orders on their personal devices, allowing the park to eliminate two cashier positions and reallocate those roles to other departments.
"Truffle's vision is simple yet powerful: to elevate and simplify the dining experience, making it more convenient and enjoyable for both customers and businesses," said Omer Choudhary, CEO and founder, Truffle Systems, Inc. "Wild Island's deployment of the Truffle GoBoxes with Epson printers is a testament to our commitment to transforming the hospitality landscape through cutting-edge technology and delivering a seamless and unforgettable experience."
While the Truffle GoBoxes are a new and exciting addition to the park, Epson thermal POS receipt printers have been used for decades throughout the park. In addition to the recently added m-Series printers integrated with the Truffle GoBoxes, both the entertainment center and water park utilize over 30 TM-T88 series printers due to its speed and low-maintenance features.
"Speed is of the utmost importance at our park, so fast receipt print times are essential," said Smiley. "One of the most popular stands at the park has an average of 58 transactions an hour. The Epson POS printers can withstand this demand and still last, with little to no maintenance required. In fact, the Epson POS printers that we deployed a decade ago still work just as well as the first day we got them. They are a great long-term solution and probably one of the lowest maintenance pieces of hardware we have."
"Epson's POS solutions are designed to offer a broad range of options to businesses, no matter their environment," said Mauricio Chacon, group product manager, Business Systems Division, Epson America, Inc. "Wild Island took a leap when overhauling its food ordering system and we are thrilled to see they are finding success and providing customers with an improved guest experience."
About Wild Island
Wild Island, the biggest little locally owned and operating waterpark and family entertainment complex in the West, first opened with the Waterpark in June 1989. Today, Wild Island boasts a multitude of year-round family fun, including the Wild Island Waterpark and Coconut Bowl at Wild Island. For more information, visit https://wildisland.com/.
About Truffle Systems
Truffle Systems is at the forefront of transforming front-of-house operations with its omnichannel solutions for enterprise food and beverage. With a focus on frictionless experiences for Retail & Hospitality, Truffle enables businesses to streamline ordering and pickup processes, reduce labor costs, and deliver unforgettable guest experiences. For more information, visit https://trufflesystems.io/.
About Epson
Epson is a global technology leader whose philosophy of efficient, compact and precise innovation enriches lives and helps create a better world. The company is focused on solving societal issues through innovations in home and office printing, commercial and industrial printing, manufacturing, visual and lifestyle. Epson's goal is to become carbon negative and eliminate use of exhaustible underground resources such as oil and metal by 2050.
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FAQ
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