Vivid Seats Named to Newsweek’s America’s Best Customer Service 2025 List
Vivid Seats (NASDAQ: SEAT) has been named to Newsweek's America's Best Customer Service 2025 list in the Ticketing category. The recognition follows an independent survey of over 28,000 U.S. customers, resulting in more than 200,000 evaluations across 163 categories. The assessment was based on factors including recommendation likelihood, communication quality, professional competence, and service range. This marks Vivid Seats' fifth recognition by Newsweek. The company was also recently named to Fast Company's World's Most Innovative Companies of 2024. Vivid Seats stands out as the only leading US ticket company offering a rewards program, allowing fans to earn loyalty rewards redeemable for ticket credits.
Vivid Seats (NASDAQ: SEAT) è stata inserita nella lista di Newsweek's America's Best Customer Service 2025 nella categoria Ticketing. Questo riconoscimento è il risultato di un'indagine indipendente condotta su oltre 28.000 clienti negli Stati Uniti, che ha generato più di 200.000 valutazioni in 163 categorie. La valutazione si è basata su fattori come la probabilità di raccomandazione, la qualità della comunicazione, la competenza professionale e la varietà dei servizi offerti. Questo segna il quinto riconoscimento per Vivid Seats da parte di Newsweek. La compagnia è stata recentemente nominata anche nella lista di Fast Company's World's Most Innovative Companies of 2024. Vivid Seats si distingue come l'unica grande compagnia di biglietteria negli Stati Uniti a offrire un programma di premi, che consente ai fan di guadagnare ricompense fedeltà utilizzabili per crediti sui biglietti.
Vivid Seats (NASDAQ: SEAT) ha sido incluida en la lista de Newsweek's America's Best Customer Service 2025 en la categoría de Ticketing. Este reconocimiento es el resultado de una encuesta independiente realizada a más de 28,000 clientes en EE. UU., lo que generó más de 200,000 evaluaciones en 163 categorías. La evaluación se basó en factores como la probabilidad de recomendación, la calidad de la comunicación, la competencia profesional y la variedad de servicios. Este es el quinto reconocimiento para Vivid Seats por parte de Newsweek. La empresa también fue recientemente nombrada en la lista de Fast Company's World's Most Innovative Companies of 2024. Vivid Seats se destaca como la única empresa líder en ventas de entradas en EE. UU. que ofrece un programa de recompensas, permitiendo a los aficionados ganar recompensas por lealtad canjeables por créditos de entradas.
Vivid Seats (NASDAQ: SEAT)는 티켓팅 부문에서 Newsweek's America's Best Customer Service 2025 리스트에 이름을 올렸습니다. 이 인식은 미국의 28,000명 이상의 고객을 대상으로 한 독립적인 조사 결과이며, 163개의 카테고리에서 200,000건 이상의 평가가 이루어졌습니다. 평가는 추천 가능성, 커뮤니케이션 품질, 전문성 및 서비스 범위와 같은 요소를 바탕으로 진행되었습니다. 이는 Vivid Seats가 Newsweek으로부터 받은 다섯 번째 인정입니다. 또한, 이 회사는 최근에 Fast Company's World's Most Innovative Companies of 2024에도 이름을 올렸습니다. Vivid Seats는 팬들이 티켓 크레딧으로 교환할 수 있는 보상 프로그램을 제공하는 유일한 미국의 주요 티켓 회사로 눈에 띕니다.
Vivid Seats (NASDAQ: SEAT) a été nommée dans la liste de Newsweek's America's Best Customer Service 2025 dans la catégorie Ticketing. Cette reconnaissance fait suite à une enquête indépendante menée auprès de plus de 28 000 clients américains, aboutissant à plus de 200 000 évaluations dans 163 catégories. L'évaluation s'est basée sur des facteurs tels que la probabilité de recommandation, la qualité de la communication, la compétence professionnelle et la gamme de services. Cela marque la cinquième reconnaissance de Vivid Seats par Newsweek. L'entreprise a également été récemment nommée dans la liste de Fast Company's World's Most Innovative Companies of 2024. Vivid Seats se distingue comme la seule grande entreprise de billetterie aux États-Unis à offrir un programme de fidélité, permettant aux fans de gagner des récompenses échangeables contre des crédits de billets.
Vivid Seats (NASDAQ: SEAT) wurde in die Liste von Newsweek's America's Best Customer Service 2025 in der Kategorie Ticketing aufgenommen. Diese Auszeichnung folgt auf eine unabhängige Umfrage unter über 28.000 US-Kunden, die zu mehr als 200.000 Bewertungen in 163 Kategorien führte. Die Bewertung basierte auf Faktoren wie Empfehlungswahrscheinlichkeit, Kommunikationsqualität, Fachkompetenz und Serviceangebot. Dies ist die fünfte Anerkennung für Vivid Seats von Newsweek. Das Unternehmen wurde auch kürzlich in die Liste von Fast Company's World's Most Innovative Companies of 2024 aufgenommen. Vivid Seats hebt sich hervor als die einzige führende US-Ticketfirma, die ein Belohnungsprogramm anbietet, damit Fans Treueprämien verdienen können, die für Ticketgutschriften eingelöst werden können.
- Named to Newsweek's America's Best Customer Service 2025 list
- Included in Fast Company's World's Most Innovative Companies of 2024
- Only leading US ticket company with a rewards program
- None.
Insights
This customer service recognition, while positive for brand reputation, has minimal direct financial impact. The award highlights Vivid Seats' strong position in customer satisfaction and loyalty program differentiation, but doesn't materially affect revenue or market dynamics. Key strengths include:
- Unique rewards program in the US ticket market
- Consistent recognition (5-time winner)
- High scores across customer service metrics
CHICAGO, Nov. 04, 2024 (GLOBE NEWSWIRE) -- Vivid Seats Inc. (NASDAQ: SEAT), a leading marketplace that utilizes its technology platform to connect millions of buyers with thousands of ticket sellers across hundreds of thousands of events each year, today announced that it been included in Newsweek’s list of America’s Best Customer Service 2025 in the “Ticketing” category.
This prestigious award is presented in collaboration with Statista, the world-leading statistics portal and industry ranking provider. The final assessment and rankings were based on the Likelihood of Recommendation, Quality of Communication, Professional Competence, Range of Services, Customer Focus, and Accessibility. The ranking was identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or gathered information about products or services in the past three years. In total, over 200,000 evaluations were collected.
“As a company that is focused on rewarding fans and creating the most exceptional experiences, we are proud to be recognized again by Newsweek for the fifth time,” said Stan Chia, Vivid Seats CEO. “Our dedication to excellence in customer service is an important differentiator of the Vivid Seats’ brand and supports our ongoing commitment to providing the industry's most trustworthy and best ticket purchase experience.”
The America’s Best Customer Service 2025 survey was conducted on retailers and service providers from 163 categories, providing results for a broad spectrum of customer experiences in traditional retail, online, and service segments. In addition to Newsweek’s America’s Best Customer Service 2025 ranking, Vivid Seats was recently named to Fast Company’s prestigious list of the World’s Most Innovative Companies of 2024, which shines a spotlight on businesses that are shaping industry and culture through their innovations.
Vivid Seats is the only leading US ticket company with a rewards program, Vivid Seats Rewards, which provides exceptional value for live event fans. This industry leading program allows fans to earn loyalty rewards on every purchase that they can redeem for ticket credits. In addition to ticket savings, Vivid Seats Rewards includes fan benefits ranging from surprise upgrades to exclusive experiences.
Fans who want to have the best live experiences can start by downloading the Vivid Seats mobile app or going to www.vividseats.com.
About Vivid Seats
Founded in 2001, Vivid Seats is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. Based on the belief that everyone should “Experience It Live,” the Chicago-based company provides exceptional value by providing one of the widest selections of events and tickets in North America and an industry leading Vivid Seats Rewards program where all fans earn on every purchase. Vivid Seats has been chosen as the official ticketing partner by some of the biggest brands in the entertainment industry including ESPN, Rolling Stone, and the Los Angeles Clippers. Vivid Seats also owns Vivid Picks, a daily fantasy sports app. Through its proprietary software and unique technology, Vivid Seats drives the consumer and business ecosystem for live event ticketing and enables the power of shared experiences to unite people. Vivid Seats has been recognized by Newsweek as one of America’s Best Companies for Customer Service in ticketing. Fans who want to have the best live experiences can start by downloading the Vivid Seats mobile app, going to vividseats.com, or calling 866-848-8499.
About Statista
Statista publishes hundreds of worldwide industry rankings and company listings with high-profile media partners. This research and analysis service is based on the success of statista.com, the leading data and business intelligence portal that provides statistics, business-relevant data, and various market and consumer studies and surveys.
Contacts:
Media
Julia Young
Julia.Young@vividseats.com
Investors
Kate Africk
Kate.Africk@vividseats.com
FAQ
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