Charles Schwab Ranks #1 in J.D. Power 2023 Full-Service Investor Satisfaction Study℠
According to the study, which evaluates the experiences of more than 6,000 investors across 20 wealth management firms, Schwab also ranked first in the areas of “products and services,” “value for fees,” “ability to manage wealth how and when I want,” and “problem resolution.”
"Over the past 50 years we have aimed to challenge the status quo by offering a more modern way for investors to build and manage wealth,” said
As part of its “No-Trade Offs” approach, Schwab is committed to:
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Lower costs and minimums – Schwab has a long history of breaking down barriers to make investing, professional advice, and financial planning more accessible, including
online commissions on listed stocks, ETFs, options (plus$0 per options contract) and thousands of mutual funds with no minimum investment needed to open a brokerage account.$0.65 - Innovative tools, platforms, and experiences – Whether clients want to make a trade, do their own research, or access comprehensive education and market insights, Schwab delivers easy-to-use experiences and high-quality execution on the web, through its mobile app and its suite of advanced trading platforms for all types of investors and traders.
- Exceptional service and access to specialists – Schwab clients have access to 24/7 live online and phone support with experienced representatives and industry-leading response times, as well as teams of specialists across trading and wealth management. Clients can also meet financial consultants across more than 400 branches nationwide.
Craig added, “This recognition is a reflection of the dedication and commitment of Schwab’s employees, in particular the thousands of retail client-facing professionals who keep clients at the heart of everything they do each day."
Since its founding, Schwab has also continuously expanded its suite of products and services delivering comprehensive wealth management solutions and advice. In 2022, Schwab renamed its premier advisory solution, Schwab Private Client, to Schwab Wealth Advisory™ to better reflect the depth of wealth advisory experience, dedicated service, and ongoing enhancements to investing solutions provided to clients. Schwab also delivers high-touch service through Schwab Advisor Network®, the referral network serving investors throughout the nation with referrals to independent Registered Investment Advisors.
In addition, Schwab offers specialized investment management solutions to help clients meet goals ranging from steady income or diversification to more personal investing, including:
- Schwab Intelligent Portfolios® – Schwab’s automated investing service that builds, monitors, and automatically rebalances a portfolio of low-cost ETFs and a cash component.
- Schwab Intelligent Portfolios Premium® - Schwab’s service that combines automated investing and professional guidance, including unlimited 1:1 guidance from a CERTIFIED FINANCIAL PLANNER™, interactive planning tools, and a personalized plan based on a client’s goals.
- Wasmer Schroeder™ Strategies – Fixed income strategies across the duration, credit, and tax-efficiency spectrum; choices include both actively managed strategies and bond ladder strategies.
- ThomasPartners® Strategies - Two approaches that strive to deliver a reliable source of income with the potential for growth to help clients get to and through retirement.
- Windhaven® Strategies - Globally diversified strategies composed primarily of ETFs that strive to capture growth in rising markets while seeking to reduce exposure in declining markets.
- Schwab Managed Portfolios™ – A diversified portfolio of mutual funds or ETFs managed by Schwab Asset Management.
- Schwab Managed Accounts - A suite of separately managed accounts of individual securities, such as stocks or bonds, managed by a professional asset management firm.
- Schwab Personalized Indexing ™ - A separately managed account offering a customizable direct indexing strategy for greater personalization over a client’s investment strategy.
Schwab’s broad set of wealth and investment management solutions are backed by a Satisfaction Guarantee1 unique among competitive wealth advisory offers. If a Schwab client is not satisfied for any reason, Schwab will refund any related commission, transaction fee or advisory program fee paid to the firm.
Schwab also provides access to experienced wealth management specialists who provide personalized guidance and help navigate complex planning topics including tax planning, estate planning, equity compensation and insurance.
At the end of 2022,
The official
Data was collected between October 2022-January 2023 and resulted in 6,000+ evaluations of Full-Service wealth management firms (n= 516 respondents for Schwab up from n= 316 in 2022). The target respondents for this study are full-service investors, defined as those who work directly with a dedicated financial advisor, or team of advisors, to manage their primary investment account.
Disclosures
The standard online
Please read the Schwab Intelligent Portfolios Solutions™ disclosure brochures for important information, pricing, and disclosures related to the Schwab Intelligent Portfolios and Schwab Intelligent Portfolios Premium programs. Schwab Intelligent Portfolios® and Schwab Intelligent Portfolios Premium® are made available through
Portfolio management services are provided by
There is no advisory fee or commissions charged for Schwab Intelligent Portfolios. For Schwab Intelligent Portfolios Premium, there is an initial planning fee of
Schwab Personalized Indexing is available through Schwab's Managed Account Connection® program ("Connection"). Please read Schwab's disclosure brochure for important information and disclosures relating to Connection and Schwab Managed Account Services.
Portfolio management for Schwab Personalized Indexing is provided by
There are risks associated with any investment approach, and each Schwab Personalized Indexing strategy and equity market segment has their own set of risks based on client strategy selection and further customization.
Strategies that use screening to exclude certain investments may not be able to take advantage of the same opportunities or market trends as strategies that do not use screens. There can be no assurance that the strategies will achieve their desired outcomes. Each investing strategy brings with it its own set of unique risks and benefits.
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If you are not completely satisfied for any reason, at your request
Charles Schwab & Co., Inc. (“Schwab”),Charles Schwab Bank, SSB (“Schwab Bank”), or another Schwab affiliate, as applicable, will refund any eligible fee related to your concern. Refund requests must be received within 90 days of the date the fee was charged. Two kinds of “Fees” are eligible for this guarantee: (1) “Program Fees” for the Schwab Wealth Advisory (“SWA”), Schwab Managed Portfolios™ (“SMP”), Schwab Intelligent Portfolios Premium® (“SIP Premium”), and ManagedAccountConnection® (“Connection”)investment advisory services sponsored by Schwab (together, the “Participating Services”); and (2) commissions and fees listed in the Charles Schwab Pricing Guide forIndividual Investors or the Charles Schwab Bank Pricing Guide.
For more information about Program Fees, please see the disclosure brochure for the Participating Service, made available at enrollment or any time at your request.The Connection service includes only accounts managed byCharles Schwab Investment Management, Inc. , an affiliate of Schwab. The guarantee does not cover Program Fees for accounts managed by investment advisors who are not affiliated with Schwab or managed by Schwab‐affiliated advisors outside of the SWA, SMP, SIP Premium, and Connection services.
The guarantee is only available to current clients. Refunds will only be applied to the account charged and will be credited within approximately four weeks of a valid request. No other charges or expenses, and no market losses will be refunded. Other restrictions may apply. Schwab reserves the right to change or terminate the guarantee at any time.
About Charles Schwab
At Charles Schwab we believe in the power of investing to help individuals create a better tomorrow. We have a history of challenging the status quo in our industry, innovating in ways that benefit investors and the advisors and employers who serve them, and championing our clients’ goals with passion and integrity.
More information is available at www.aboutschwab.com. Follow us on Twitter, Facebook, YouTube and LinkedIn.
Schwab Advisor Network ("SAN") advisors are independent and are not employees or agents of
Portfolio Management provided by
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Charles Schwab
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kathryn.mancusi@schwab.com
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