Sangoma and Sphinx Medical Technologies Join Forces to Transform Healthcare Communication
Sangoma Technologies (TSX: STC; Nasdaq: SANG) has partnered with Sphinx Medical Technologies to launch a new Patient Relationship Management (PRM) system, integrating Sangoma's unified communications platform with Sphinx's CallMyDoc® AI-powered IVR system. The solution offers 99.999% uptime and seamlessly integrates with Electronic Health Records (EHR) systems while maintaining HIPAA compliance.
The system leverages CallMyDoc®'s 20 million patient call history and provides features including 24/7 virtual consultations, multilingual support, and automated follow-up care. Key benefits include streamlined communication with real-time patient record access, automated prescription refills, appointment scheduling, and nearly 100% accurate AI transcription. The solution reduces call time by 10x and includes automated appointment reminders, integrated online booking, and advanced call routing.
Sangoma Technologies (TSX: STC; Nasdaq: SANG) ha annunciato una partnership con Sphinx Medical Technologies per lanciare un nuovo sistema di gestione delle relazioni con i pazienti (PRM), integrando la piattaforma di comunicazioni unificate di Sangoma con il sistema IVR CallMyDoc® potenziato dall'IA di Sphinx. La soluzione offre un uptime del 99.999% e si integra senza problemi con i sistemi di Cartelle Cliniche Elettroniche (EHR) garantendo la conformità con l'HIPAA.
Il sistema sfrutta la storia delle chiamate di 20 milioni di pazienti di CallMyDoc® e offre funzioni come consulti virtuali attivi 24/7, supporto multilingue e follow-up automatici. I principali vantaggi includono una comunicazione semplificata con accesso in tempo reale ai registri dei pazienti, ricariche automatiche delle ricette, pianificazione degli appuntamenti e trascrizione automatica dell'IA con un'accuratezza quasi del 100%. La soluzione riduce il tempo di chiamata di 10 volte e include promemoria automatici per gli appuntamenti, prenotazione online integrata e instradamento avanzato delle chiamate.
Sangoma Technologies (TSX: STC; Nasdaq: SANG) se ha asociado con Sphinx Medical Technologies para lanzar un nuevo sistema de gestión de relaciones con los pacientes (PRM), integrando la plataforma de comunicaciones unificadas de Sangoma con el sistema IVR CallMyDoc® potenciado por IA de Sphinx. La solución ofrece un 99.999% de tiempo de actividad y se integra sin problemas con los sistemas de Registros Electrónicos de Salud (EHR) mientras mantiene la conformidad con HIPAA.
El sistema aprovecha los 20 millones de historias de llamadas de pacientes de CallMyDoc® y proporciona características que incluyen consultas virtuales 24/7, soporte multilingüe y atención de seguimiento automatizada. Los principales beneficios incluyen una comunicación optimizada con acceso a registros de pacientes en tiempo real, recargas automáticas de recetas, programación de citas y transcripción de IA casi 100% precisa. La solución reduce el tiempo de llamada en 10 veces e incluye recordatorios automáticos de citas, reservas en línea integradas y enrutamiento avanzado de llamadas.
Sangoma Technologies (TSX: STC; Nasdaq: SANG)는 Sphinx Medical Technologies와 협력하여 새로운 환자 관계 관리(PRM) 시스템을 출시했습니다. 이 시스템은 Sangoma의 통합 커뮤니케이션 플랫폼과 Sphinx의 AI 기반 IVR 시스템인 CallMyDoc®을 통합합니다. 이 솔루션은 99.999%의 가동 시간을 제공하며, HIPAA 준수를 유지하면서 전자 건강 기록(EHR) 시스템과 매끄럽게 통합됩니다.
이 시스템은 CallMyDoc®의 2천만 건의 환자 통화 기록을 활용하고, 24/7 가상 상담, 다국어 지원 및 자동 후속 관리를 포함한 기능을 제공합니다. 주요 장점은 환자 기록에 대한 실시간 접근으로 원활한 통신, 자동 처방 재조제, 약속 일정 조정 및 거의 100% 정확한 AI 전사입니다. 이 솔루션은 통화 시간을 10배 줄이며, 자동 약속 알림, 통합 온라인 예약 및 고급 통화 라우팅을 포함합니다.
Sangoma Technologies (TSX: STC; Nasdaq: SANG) a établi un partenariat avec Sphinx Medical Technologies pour lancer un nouveau système de gestion des relations avec les patients (PRM), intégrant la plateforme de communications unifiées de Sangoma avec le système IVR CallMyDoc® alimenté par l'IA de Sphinx. La solution offre un temps de disponibilité de 99,999% et s'intègre parfaitement aux systèmes de Dossiers de Santé Électroniques (EHR) tout en respectant la conformité HIPAA.
Le système exploite l'historique des appels de 20 millions de patients de CallMyDoc® et propose des fonctionnalités telles que des consultations virtuelles 24/7, un support multilingue et un suivi automatique des soins. Les principaux avantages incluent une communication simplifiée avec un accès en temps réel aux dossiers des patients, des renouvellements d'ordonnance automatisés, la prise de rendez-vous, et une transcription IA presque 100% précise. La solution réduit le temps d'appel par 10 et inclut des rappels automatiques de rendez-vous, une réservation en ligne intégrée et un routage d'appels avancé.
Sangoma Technologies (TSX: STC; Nasdaq: SANG) hat eine Partnerschaft mit Sphinx Medical Technologies geschlossen, um ein neues Patientenbeziehungsmanagement-System (PRM) zu starten. Dieses integriert Sangomas einheitliche Kommunikationsplattform mit dem KI-gestützten IVR-System CallMyDoc® von Sphinx. Die Lösung bietet eine 99,999% Betriebszeit und integriert sich nahtlos in elektronische Gesundheitsakten (EHR)-Systeme, während die HIPAA-Konformität gewahrt bleibt.
Das System nutzt die 20 Millionen Patientenanrufhistorien von CallMyDoc® und bietet Funktionen wie 24/7 virtuelle Beratungen, mehrsprachige Unterstützung und automatisierte Nachsorge. Zu den Hauptvorteilen gehören optimierte Kommunikation mit Echtzeitzugriff auf Patientenakten, automatisierte Rezeptnachfüllungen, Terminplanung und nahezu 100% genaue KI-Transkription. Die Lösung reduziert die Anrufzeit um das 10-fache und umfasst automatische Terminerinnerungen, integrierte Online-Buchungen und fortschrittliches Anrufrouting.
- Integration with CallMyDoc®'s extensive 20 million patient call database
- System achieves 99.999% uptime reliability
- 10x reduction in call handling time
- New revenue streams through targeted marketing for specialized services
- AI-powered automation reduces operational costs
- None.
Insights
This strategic partnership represents a significant advancement in healthcare communication technology. The integration of Sangoma's unified communications with Sphinx's CallMyDoc® system, backed by 20 million patient call records, creates a powerful solution addressing critical pain points in medical practice operations. The 99.999% uptime guarantee and HIPAA compliance are particularly important for healthcare providers.
The system's ability to integrate with Electronic Health Records (EHR) while offering 10x reduction in call handling time presents a compelling value proposition. The AI-powered features, including real-time patient record access and automated prescription management, position this solution at the forefront of healthcare digital transformation. This could potentially generate significant recurring revenue streams for Sangoma through subscription-based services to medical practices.
The healthcare communications market represents a strategic expansion opportunity for Sangoma. By targeting the healthcare vertical with a specialized solution, Sangoma is diversifying its revenue streams and positioning itself in a high-growth sector. The partnership with Sphinx Medical Technologies provides immediate access to established healthcare clients and validated technology.
The focus on operational efficiency and revenue generation through features like automated appointment reminders and 24/7 virtual consultations addresses key market demands. This move aligns with the broader industry trend toward digital transformation in healthcare, estimated to be a multi-billion dollar market opportunity. The "white glove" service approach could command premium pricing while building strong customer retention.
This partnership marks Sangoma's strategic entry into the lucrative healthcare vertical, potentially opening up significant new revenue streams. With a current market cap of
The focus on operational efficiency and revenue generation features positions this as a self-funding investment for medical practices, making it an easier sell despite healthcare's typically conservative purchasing patterns. The recurring revenue model through subscriptions could improve Sangoma's revenue predictability and potentially lead to higher valuation multiples.
Sangoma Reveals a New Patient Relationship Management (PRM) System as Part of Its Communications Platform Strategy to Create Industry-Specific Solutions
Sangoma’s unified communications platform is now integrated with Sphinx Medical’s CallMyDoc®, an AI-powered Interactive Voice Response (IVR) system that connects calls with patient records, providing instant access to patient information during every call. Tailored to the unique needs of medical practices, the solution integrates with most Electronic Health Records (EHR) systems and is fully HIPAA-compliant, ensuring secure telehealth services.
“By leveraging CallMyDoc®’s 20 million patient call history and integrating Sangoma’s business phone systems, we’re transforming the healthcare communication space,” said Charles Salameh, CEO of Sangoma. "I’m excited about this partnership as it highlights Sangoma’s commitment to delivering industry-specific technology solutions, a key pillar of our communications platform strategy."
The Sangoma-Sphinx PRM system allows medical practices to offer 24/7 virtual consultations, provide multilingual support, and automate follow-up care. It drives revenue by improving staff efficiency, increasing patient retention, and creating new revenue streams with targeted marketing for specialized services.
Key Benefits of the Partnership:
-
99.999% Uptime: The system is designed for maximum reliability, ensuring practices never miss a call and always stay available for patients. -
Streamlined Communication: CallMyDoc® accesses patient records in real-time, automating tasks like prescription refills or appointment scheduling. With nearly
100% accurate AI transcription, it updates patient charts and saves time on follow-ups or information searches. - Improved Efficiency: By replacing outdated answering machines with an intelligent auto-attendant, practices can easily handle high call volumes, reducing call time by 10x, all while maintaining service quality.
“The Sangoma-Sphinx collaboration is about more than technology; it’s about transforming the patient experience,” added Carl Silva, CEO of Sphinx Medical Technologies. “We’re proud to support practices in meeting the evolving demands of modern healthcare.”
Most healthcare providers lack large IT teams to manage complex systems. This new solution is affordable, easy to implement, and scalable, growing alongside the practice without sacrificing performance. Sangoma and its partners deliver a “white glove” experience by offering a sophisticated replacement for all telephone systems, custom configurations, and the hands-off support every practice needs.
Practices of all sizes can benefit from automated appointment reminders via text and email to reduce no-shows and simplify rescheduling, integrated online booking for both primary and specialized care, and advanced call routing with auto-attendants for 24/7 patient access to the right department.
By simplifying operations and improving the patient experience, Sangoma and Sphinx Medical are setting a new standard for healthcare communication. This partnership is a significant step forward in making healthcare more accessible and efficient for both providers and patients.
The Sangoma-Sphinx Patient Relationship Management system is now available for implementation. For more information, visit sangoma.com/healthcare
About Sangoma Technology Corporation
Sangoma (TSX: STC; Nasdaq: SANG) is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house; available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma’s integrated approach provides managed services for connectivity, network, and security.
A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers. Sangoma has been recognized for ten years running in the Gartner UCaaS Magic Quadrant.
As the primary developer and sponsor of the open source Asterisk and FreePBX projects, Sangoma is determined to drive innovation in communication technology.
For more information, visit www.sangoma.com.
About Sphinx Medical Technologies
Sphinx Medical Technologies develops innovative healthcare solutions to improve operational efficiency and patient outcomes, empowering providers to focus on delivering exceptional care.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250121073654/en/
Media
Maria Scheifler
VP of Global Marketing
pr@sangoma.com
941-960-8458
Source: Sangoma Technologies Corporation
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