Sangoma and Sphinx Medical Technologies Join Forces to Transform Healthcare Communication
Sangoma Technologies (TSX: STC; Nasdaq: SANG) has partnered with Sphinx Medical Technologies to launch a new Patient Relationship Management (PRM) system, integrating Sangoma's unified communications platform with Sphinx's CallMyDoc® AI-powered IVR system. The solution offers 99.999% uptime and seamlessly integrates with Electronic Health Records (EHR) systems while maintaining HIPAA compliance.
The system leverages CallMyDoc®'s 20 million patient call history and provides features including 24/7 virtual consultations, multilingual support, automated follow-up care, and real-time patient record access. It significantly improves efficiency by reducing call time by 10x and automating tasks like prescription refills and appointment scheduling. The solution includes automated appointment reminders, integrated online booking, and advanced call routing capabilities.
Sangoma Technologies (TSX: STC; Nasdaq: SANG) ha stretto una partnership con Sphinx Medical Technologies per lanciare un nuovo sistema di gestione delle relazioni con i pazienti (PRM), integrando la piattaforma di comunicazioni unificate di Sangoma con il sistema IVR CallMyDoc® alimentato da AI di Sphinx. La soluzione offre 99.999% di disponibilità e si integra perfettamente con i sistemi di cartelle cliniche elettroniche (EHR) mantenendo la conformità HIPAA.
Il sistema sfrutta la storia delle chiamate di 20 milioni di pazienti di CallMyDoc® e offre funzionalità come consultazioni virtuali 24/7, supporto multilingue, cure di follow-up automatizzate e accesso in tempo reale ai registri dei pazienti. Migliora significativamente l'efficienza riducendo il tempo di chiamata di 10 volte e automatizzando compiti come il rinnovo delle prescrizioni e la pianificazione degli appuntamenti. La soluzione include promemoria automatici per gli appuntamenti, prenotazione online integrata e capacità avanzate di instradamento delle chiamate.
Sangoma Technologies (TSX: STC; Nasdaq: SANG) se ha asociado con Sphinx Medical Technologies para lanzar un nuevo sistema de gestión de relaciones con los pacientes (PRM), integrando la plataforma de comunicaciones unificadas de Sangoma con el sistema IVR CallMyDoc® impulsado por inteligencia artificial de Sphinx. La solución ofrece 99.999% de tiempo de actividad e integra sin problemas con los sistemas de Registros Electrónicos de Salud (EHR) mientras mantiene la conformidad con HIPAA.
El sistema aprovecha el historial de llamadas de 20 millones de pacientes de CallMyDoc® y ofrece características que incluyen consultas virtuales 24/7, soporte multilingüe, seguimiento automatizado de la atención y acceso en tiempo real a los registros de pacientes. Mejora significativamente la eficiencia al reducir el tiempo de llamadas en 10 veces y automatizar tareas como la renovación de recetas y la programación de citas. La solución incluye recordatorios automáticos de citas, reservas en línea integradas y capacidades avanzadas de enrutamiento de llamadas.
상고마 테크놀로지 (TSX: STC; Nasdaq: SANG)는 스핑크스 메디컬 테크놀로지와 협력하여 새로운 환자 관계 관리(PRM) 시스템을 출시하였습니다. 이 시스템은 상고마의 통합 커뮤니케이션 플랫폼과 스핑크스의 AI 기반 IVR 시스템인 CallMyDoc®을 통합하였습니다. 이 솔루션은 99.999%의 가동 시간을 제공하며 전자 건강 기록(EHR) 시스템과 완벽하게 통합되고 HIPAA 규정을 준수합니다.
이 시스템은 CallMyDoc®의 2천만 명의 환자 통화 기록을 활용하며, 24시간 가상 상담, 다국어 지원, 자동화된 후속 관리, 실시간 환자 기록 접근 등의 기능을 제공합니다. 호출 시간을 10배 줄이고 처방전 갱신 및 예약 관리와 같은 작업을 자동화하여 효율성을 크게 향상시킵니다. 이 솔루션은 자동화된 예약 알림, 통합 온라인 예약 및 고급 호출 라우팅 기능을 포함합니다.
Sangoma Technologies (TSX: STC; Nasdaq: SANG) a conclu un partenariat avec Sphinx Medical Technologies pour lancer un nouveau système de gestion des relations patient (PRM), intégrant la plateforme de communications unifiées de Sangoma avec le système IVR CallMyDoc® alimenté par l'IA de Sphinx. La solution offre 99,999% de disponibilité et s'intègre parfaitement aux dossiers de santé électroniques (DSE) tout en respectant la conformité HIPAA.
Le système tire parti de l'historique des appels de 20 millions de patients de CallMyDoc® et propose des fonctionnalités telles que des consultations virtuelles 24/7, un support multilingue, un suivi des soins automatisé et un accès en temps réel aux dossiers des patients. Il améliore considérablement l'efficacité en réduisant le temps d'appel par un facteur de 10 et en automatisant des tâches telles que le renouvellement des prescriptions et la planification des rendez-vous. La solution comprend des rappels de rendez-vous automatisés, une réservation en ligne intégrée et des capacités avancées de routage des appels.
Sangoma Technologies (TSX: STC; Nasdaq: SANG) hat sich mit Sphinx Medical Technologies zusammengeschlossen, um ein neues Patientenbeziehungsmanagement-System (PRM) zu starten, das die einheitliche Kommunikationsplattform von Sangoma mit dem KI-gestützten IVR-System CallMyDoc® von Sphinx integriert. Die Lösung bietet 99.999% Betriebszeit und integriert sich nahtlos mit elektronischen Gesundheitsakten (EHR), während die HIPAA-Konformität gewährleistet ist.
Das System nutzt die Anrufhistorie von 20 Millionen Patienten von CallMyDoc® und bietet Funktionen wie 24/7 virtuelle Konsultationen, mehrsprachigen Support, automatisierte Nachsorge und Echtzeitzugriff auf Patientendaten. Es verbessert die Effizienz erheblich, indem es die Anrufzeit um das 10-fache reduziert und Aufgaben wie Rezeptverlängerungen und Terminplanungen automatisiert. Die Lösung umfasst automatische Termin-Erinnerungen, integrierte Online-Buchungen und erweiterte Anrufweiterleitungsfunktionen.
- Integration with CallMyDoc®'s extensive 20 million patient call database
- 99.999% system uptime guarantee
- 10x reduction in call handling time
- New revenue streams through specialized services marketing
- Automated operations reducing staff workload
- None.
Insights
The Sangoma-Sphinx partnership represents a strategic advancement in healthcare communication technology. The integration of CallMyDoc® with Sangoma's unified communications platform addresses critical pain points in medical practice operations. The system's 99.999% uptime guarantee and HIPAA compliance are industry-leading features that will appeal to healthcare providers concerned about reliability and security.
The market potential is substantial - healthcare communication solutions represent a $16.8 billion market opportunity by 2025. This partnership positions Sangoma to capture market share in the rapidly growing telehealth sector. The AI-powered system's ability to reduce call handling time by 10x while maintaining service quality presents compelling operational efficiency gains that directly impact the bottom line.
Integration with existing EHR systems removes a major adoption barrier, while the multilingual support feature expands the addressable market. Revenue generation potential comes from both cost savings (staff efficiency) and new revenue streams (targeted marketing for specialized services).
From an investment perspective, this partnership marks Sangoma's strategic pivot toward industry-specific solutions, potentially leading to higher-margin recurring revenue streams. The healthcare sector's steady growth and regulatory compliance requirements create strong barriers to entry, protecting future revenue streams.
The integration leverages CallMyDoc®'s impressive database of 20 million patient calls, creating a significant competitive advantage through AI learning capabilities. The 'white glove' service model suggests premium pricing potential, while the scalable nature of the solution indicates favorable unit economics as the customer base grows.
For a company with a market cap of
The technical architecture of this solution demonstrates sophisticated AI implementation in a highly regulated environment. The system's near-perfect AI transcription accuracy is particularly noteworthy, as healthcare documentation requires exceptional precision. The real-time integration with EHR systems showcases advanced API capabilities and secure data handling protocols.
The AI-powered IVR system's ability to handle complex patient interactions while maintaining HIPAA compliance represents a significant technical achievement. The solution's architecture allows for scalable deployment across different practice sizes without compromising performance, indicating robust cloud infrastructure and efficient resource utilization. This positions Sangoma at the intersection of AI innovation and practical healthcare applications.
Sangoma Reveals a New Patient Relationship Management (PRM) System as Part of Its Communications Platform Strategy to Create Industry-Specific Solutions
Sangoma’s unified communications platform is now integrated with Sphinx Medical’s CallMyDoc®, an AI-powered Interactive Voice Response (IVR) system that connects calls with patient records, providing instant access to patient information during every call. Tailored to the unique needs of medical practices, the solution integrates with most Electronic Health Records (EHR) systems and is fully HIPAA-compliant, ensuring secure telehealth services.
“By leveraging CallMyDoc®’s 20 million patient call history and integrating Sangoma’s business phone systems, we’re transforming the healthcare communication space,” said Charles Salameh, CEO of Sangoma. "I’m excited about this partnership as it highlights Sangoma’s commitment to delivering industry-specific technology solutions, a key pillar of our communications platform strategy."
The Sangoma-Sphinx PRM system allows medical practices to offer 24/7 virtual consultations, provide multilingual support, and automate follow-up care. It drives revenue by improving staff efficiency, increasing patient retention, and creating new revenue streams with targeted marketing for specialized services.
Key Benefits of the Partnership:
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99.999% Uptime: The system is designed for maximum reliability, ensuring practices never miss a call and always stay available for patients. -
Streamlined Communication: CallMyDoc® accesses patient records in real-time, automating tasks like prescription refills or appointment scheduling. With nearly
100% accurate AI transcription, it updates patient charts and saves time on follow-ups or information searches. - Improved Efficiency: By replacing outdated answering machines with an intelligent auto-attendant, practices can easily handle high call volumes, reducing call time by 10x, all while maintaining service quality.
“The Sangoma-Sphinx collaboration is about more than technology; it’s about transforming the patient experience,” added Carl Silva, CEO of Sphinx Medical Technologies. “We’re proud to support practices in meeting the evolving demands of modern healthcare.”
Most healthcare providers lack large IT teams to manage complex systems. This new solution is affordable, easy to implement, and scalable, growing alongside the practice without sacrificing performance. Sangoma and its partners deliver a “white glove” experience by offering a sophisticated replacement for all telephone systems, custom configurations, and the hands-off support every practice needs.
Practices of all sizes can benefit from automated appointment reminders via text and email to reduce no-shows and simplify rescheduling, integrated online booking for both primary and specialized care, and advanced call routing with auto-attendants for 24/7 patient access to the right department.
By simplifying operations and improving the patient experience, Sangoma and Sphinx Medical are setting a new standard for healthcare communication. This partnership is a significant step forward in making healthcare more accessible and efficient for both providers and patients.
The Sangoma-Sphinx Patient Relationship Management system is now available for implementation. For more information, visit sangoma.com/healthcare
About Sangoma Technology Corporation
Sangoma (TSX: STC; Nasdaq: SANG) is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house; available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma’s integrated approach provides managed services for connectivity, network, and security.
A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers. Sangoma has been recognized for ten years running in the Gartner UCaaS Magic Quadrant.
As the primary developer and sponsor of the open source Asterisk and FreePBX projects, Sangoma is determined to drive innovation in communication technology.
For more information, visit www.sangoma.com.
About Sphinx Medical Technologies
Sphinx Medical Technologies develops innovative healthcare solutions to improve operational efficiency and patient outcomes, empowering providers to focus on delivering exceptional care.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250121067404/en/
Maria Scheifler
VP of Global Marketing
pr@sangoma.com
941-960-8458
Source: Sangoma Technologies Corporation
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