Riskified and Appriss Retail Announce Pioneering Omnichannel Returns Fraud Prevention Solution
New partnership equips merchants with the ability to combat payments fraud and returns fraud and abuse across the entire customer journey
A new era in omnichannel fraud prevention
In today’s rapidly evolving retail landscape, ensuring a seamless in-store and online customer experience while safeguarding against returns fraud is paramount. Through this partnership, Riskified and Appriss Retail can leverage their combined data and expertise to deliver a solution that significantly enhances merchants’ ability to prevent fraud and policy abuse consistently across all channels, whether online or in-store, from purchase to return. By joining forces, the two companies have one of the most comprehensive views of consumer behavior available to the retail industry, providing an unparalleled resource for combating retail fraud and abuse.
Riskified and Appriss Retail are committed to pioneering smart solutions that address the evolving challenges of modern retail. By utilizing cutting-edge technology and data-driven insights, these industry leaders are setting a new standard in fraud prevention.
"The return and claim landscape is evolving quickly, and fraud and abuse continue to be significant challenges for merchants, hitting over
“As return and refund abuse continues to escalate, merchants today face the dual challenge of enhancing customer satisfaction while managing this significant risk. Our new partnership with Appriss Retail directly addresses this issue by offering, for the first time, true omnichannel fraud and policy abuse protection. This comprehensive offering seamlessly integrates online and offline channel data, streamlining workflows, reducing overhead costs, stemming losses, and providing a unique, unified view of customer interactions. We’re excited to leverage this partnership to deliver greater value and innovation to our clients,” said Eido Gal, CEO of Riskified.
Key benefits of the partnership:
- Omnichannel protection: By integrating Riskified and Appriss Retail capabilities, merchants can confidently prevent fraudulent returns and abusive claims regardless of whether they originated from an in-store or online purchase.
- 360-degree view: This joint solution will provide a unique, holistic understanding of a customer's identity and shopping patterns, stitching together consistent decisions across the customer journey and across all channels.
- Better customer experience: With an omnichannel view of the customer’s true identity, retailers can deliver superior experiences and robust policies with confidence, ultimately driving higher sales and maximizing profits.
According to new research from Opinium and Cebr, commissioned by Riskified, returns, refunds, and exchanges constitute a staggering
Additional details on the partnership are available at - www.riskified.com/lp/partner/appriss-retail/
About Riskified
Riskified (NYSE:RSKD) empowers businesses to unleash ecommerce growth by outsmarting risk. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists, and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified was named to CNBC's World’s Top Fintech Companies in 2024. Learn more at riskified.com.
About Appriss Retail
Appriss Retail provides retailers with protection against fraud and abuse for every transaction, no matter where it happens. With more than 20 years of retail data science expertise and experience, we’ve built a collective, omnichannel intelligence platform that is trusted by over 60 of the top 100 U.S. retailers, covering one-third of all
View source version on businesswire.com: https://www.businesswire.com/news/home/20250106409952/en/
Media Contacts
Matthew Boncosky
Ketner Group Communications for Appriss Retail
Matthew.Boncosky@ketnergroup.com
Kayla Perkins
5W Public Relations for Riskified
kperkins@5wpr.com
Source: Riskified