Sunway Group Selects Rimini Street’s Software Support and Managed Services to Fund and Staff AI and CX Projects
Rimini Street (Nasdaq: RMNI), a provider of enterprise software support, announced that Malaysia's Sunway Group has chosen Rimini ONE™ for improved software support and cost optimization. Sunway aims to reallocate resources saved through Rimini Street's services towards AI and customer experience (CX) projects.
Sunway's CIO, Kevin Khoo, emphasized the cost savings and system support benefits from Rimini Street. Initially using JD Edwards for ERP across 13 businesses, Sunway faced high costs and downtime with software upgrades. Rimini Street offers expert support, including for customizations, at no extra charge and guarantees 15 additional years of stable ERP investment.
Since the partnership, Sunway has saved 50% on annual support fees and up to 90% on total support costs, allowing reinvestment into strategic tech projects, including AI. Rimini Street's dedicated support has enabled Sunway to focus on innovation and digital transformation.
- Sunway Group saved 50% on annual support fees and up to 90% on total support costs.
- Rimini Street provides expert support for customizations at no extra charge.
- Sunway Group can now reallocate saved resources towards AI and customer experience projects.
- Rimini Street guarantees 15 additional years of stable, reliable, and compliant ERP investment.
- Direct access to a dedicated Primary Support Engineer (PSE) backed by hundreds of global engineers.
- High costs and downtime were associated with JD Edwards software upgrades.
- Sunway Group faced challenges with Oracle's support for customizations and critical issues.
Insights
Sunway Group's decision to adopt Rimini Street's support and managed services can substantially impact its financial performance. By saving up to
In the short term, these savings can translate into immediate enhancements in operational efficiencies and potentially better quarterly financial results. Over the long term, this strategic move can lead to sustained competitive advantage and higher profitability by embracing cutting-edge technologies.
An essential aspect to consider is the guarantee of an additional 15 years of stable, reliable ERP investment. This provides Sunway with a clear horizon for financial planning and a predictable cost structure, which can be reassuring for shareholders and investors.
From an IT perspective, Sunway Group's transition to Rimini Street's support services introduces several technical advantages. The move significantly reduces the strain on internal IT resources, freeing up staff to focus on transformative initiatives rather than routine maintenance and upgrade cycles. The direct access to a dedicated Primary Support Engineer (PSE), coupled with global expertise, ensures that customizations and critical issues are handled efficiently and expertly. This is especially important for large conglomerates relying on complex and highly customized ERP systems.
The ability to support customizations at no extra charge is a notable deviation from typical vendor support models, which often incur additional costs. This aspect alone can lead to substantial operational improvements and cost savings. Furthermore, the focus on AI and CX projects aligns with current technology trends, suggesting that Sunway is positioning itself for future technological advancements.
With significant cost savings and optimization of IT resources, Malaysian conglomerate reallocates people, time and money towards digital transformation initiatives
Sunway Group Selects Rimini Street’s Software Support and Managed Services to Fund and Staff AI and CX Projects (Graphic: Business Wire)
Kevin Khoo, chief information officer of Sunway, shared, “Rimini Street has enabled our acceleration in digital adoption journey by providing cost savings which we reinvested back into technology initiatives, has given us peace of mind with our system support needs, and confidence in our ability to explore new opportunities because we know Rimini Street will always be able to support us.”
Sunway Finds a Trusted IT Partner and Growth Enabler in Rimini Street
In early 2000, Sunway selected JD Edwards as its core ERP system, adopting it across all 13 businesses of the conglomerate which includes construction, property, healthcare, leisure, hospitality, REITs and more.
“JD Edwards made it so easy for us to customize to meet our business needs. We put in our best practices into the system, and created a center of excellence that can do a lot of JD Edwards implementation customization by ourselves,” said Khoo. “But when we had to do a software upgrade, the process cost a lot, not only the dollar value, but also the downtime associated with the upgrades and the people that we have to put into the project, which includes implementation, testing and support after the upgrade.”
He adds, “The people that we have doing the upgrade, we could have found better use for them. There are many digital initiatives the group would like to embrace. However, because of the resources that were stuck in the upgrade process, these projects were constantly pushed behind.”
Another challenge for Khoo and team were the hurdles it took to get support from Oracle when critical issues arose. Khoo recalled, “Here we are fighting fire, and all we can do is wait. Oracle typically does not support customizations, and will begin to ask questions such as ‘Is this part of their work, or is this something that we have to address ourselves?’”
After speaking with many Rimini Street clients and receiving “nothing short of amazing comments,” according to Khoo, he began his engagement by first selecting Rimini Support, then adding Rimini Manage following the success and value derived from the former.
Since choosing Rimini Street as their trusted IT partner, Sunway continues to benefit from:
- Direct access to a named, dedicated Primary Support Engineer (PSE) backed by the expertise and knowledge of hundreds of engineers across the globe
- Expert support and management of its software including support for customizations at no extra charge
- Guaranteed 15 additional years of stable, reliable and compliant ERP investment
-
Savings of
50% on annual support fees and up to90% on total support costs
“The cost savings from Rimini Street have given us the opportunity to invest in innovation, especially AI. Every dollar we’ve saved has been reinvested to strategic technology adoption that aligns with our key business goals,” said Khoo. “Without Rimini, a ton of our projects would still be stuck at the proposal stage. Instead, they’ve allowed us to start executing AI projects and other major tech initiatives that will be fundamental to competing and providing an excellent customer experience going forward.”
Learn more about Sunway Group’s story of innovation in partnership with Rimini Street here.
Explore the full Rimini Street portfolio of ultra-responsive, trusted and proven support, managed services, security, integration, observability, professional services and Rimini ONE™ end-to-end outsourcing solutions for SAP, Oracle and Salesforce applications to support competitive advantage, profitability and growth.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)
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Janet Ravin
VP, Global Communications
Rimini Street, Inc.
+1 702 285-3532
pr@riministreet.com
Source: Rimini Street, Inc.
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