GRP Partners with Rimini Street to Support its S/4HANA Systems and Smart Factory Project
Gunung Raja Paksi (GRP), a leading Indonesian private steel manufacturer, has selected Rimini Support™ for S/4HANA to support its mission-critical systems. The partnership enables GRP to fund and staff its smart factory project as part of Industry 4.0 initiatives. The company benefits from 50% savings on annual support fees and up to 90% on total support costs, with 24/7 support including 10-minute response time guarantees for priority cases. GRP utilizes SAP as its backbone system for data collection, which feeds into AI systems for analytical reporting and strategic decision-making.
Gunung Raja Paksi (GRP), un importante produttore indonesiano di acciaio privato, ha scelto Rimini Support™ per S/4HANA per supportare i suoi sistemi critici. La collaborazione consente a GRP di finanziare e dotare di personale il suo progetto di fabbrica intelligente, parte delle iniziative di Industria 4.0. L'azienda beneficia di risparmi del 50% sulle spese di supporto annuali e fino al 90% sui costi totali di supporto, con supporto 24 ore su 24 e garanzie di tempo di risposta di 10 minuti per i casi prioritari. GRP utilizza SAP come sistema principale per la raccolta dei dati, che alimenta i sistemi di intelligenza artificiale per la reportistica analitica e il processo decisionale strategico.
Gunung Raja Paksi (GRP), un destacado fabricante de acero privado indonesio, ha seleccionado Rimini Support™ para S/4HANA para respaldar sus sistemas críticos. La asociación permite a GRP financiar y contratar personal para su proyecto de fábrica inteligente como parte de las iniciativas de la Industria 4.0. La empresa se beneficia de ahorros del 50% en las tarifas de soporte anuales y hasta 90% en los costos totales de soporte, con soporte 24/7 que incluye garantías de tiempo de respuesta de 10 minutos para casos prioritarios. GRP utiliza SAP como su sistema de respaldo para la recolección de datos, que alimenta sistemas de IA para informes analíticos y toma de decisiones estratégicas.
건웅 라자 팍시(GRP)는 인도네시아의 주요 민간 제철 제조업체로, Rimini Support™ for S/4HANA를 선택하여 필수 시스템을 지원하고 있습니다. 이 파트너십을 통해 GRP는 스마트 공장 프로젝트에 자금을 지원하고 인력을 배치할 수 있게 되었으며, 이는 산업 4.0 이니셔티브의 일환입니다. 이 회사는 연간 지원 비용의 50% 절감과 총 지원 비용의 90% 절감 혜택을 누리고 있으며, 우선 사례에 대한 10분 응답 시간 보장이 포함된 24/7 지원을 제공합니다. GRP는 데이터 수집을 위한 백본 시스템으로 SAP를 사용하며, 이는 AI 시스템에 데이터를 공급하여 분석 보고서 및 전략적 의사 결정을 지원합니다.
Gunung Raja Paksi (GRP), un important fabricant indonésien d'acier privé, a sélectionné Rimini Support™ pour S/4HANA pour soutenir ses systèmes critiques. Ce partenariat permet à GRP de financer et de recruter du personnel pour son projet d'usine intelligente dans le cadre des initiatives de l'Industrie 4.0. L'entreprise bénéficie de 50 % d'économies sur les frais de support annuels et jusqu'à 90 % sur les coûts totaux de support, avec une assistance 24/7 incluant des garanties de temps de réponse de 10 minutes pour les cas prioritaires. GRP utilise SAP comme système de base pour la collecte de données, qui alimente les systèmes d'IA pour les rapports analytiques et la prise de décision stratégique.
Gunung Raja Paksi (GRP), ein führender indonesischer Edelstahlhersteller, hat Rimini Support™ für S/4HANA ausgewählt, um seine geschäftskritischen Systeme zu unterstützen. Die Partnerschaft ermöglicht es GRP, sein Projekt zur intelligenten Fabrik im Rahmen der Industrie 4.0-Initiativen zu finanzieren und mit Personal auszustatten. Das Unternehmen profitiert von 50% Einsparungen bei den jährlichen Supportgebühren und bis zu 90% bei den Gesamtkosten für Support, einschließlich 24/7-Support mit einer 10-minütigen Reaktionszeitgarantie für priorisierte Fälle. GRP nutzt SAP als Rückgrat-System für die Datensammlung, das in KI-Systeme für analytisches Reporting und strategische Entscheidungsfindung eingespeist wird.
- 50% savings on annual support fees and up to 90% reduction in total support costs
- Improved support with 10-minute response time guarantee for priority cases
- Redirection of cost savings towards digital transformation and Industry 4.0 initiatives
- Enhanced operational efficiency through AI-driven analytical reporting system
- None.
Insights
This partnership marks a significant strategic shift for GRP, demonstrating how enterprise software support can directly impact digital transformation initiatives. The 50% reduction in annual support fees and up to 90% savings on total support costs create substantial financial leverage for GRP's Industry 4.0 projects. The deal's value extends beyond cost savings - the enhanced support model with 10-minute SLA guarantees and sub-2-minute average response times for critical issues provides operational stability for GRP's 24/7 manufacturing operations.
The migration of S/4HANA support to Rimini Street represents a growing trend where enterprises are seeking alternatives to traditional vendor support to fund innovation. This partnership enables GRP to redirect both financial and human resources toward strategic initiatives like AI implementation and RPA, while maintaining mission-critical systems. For Rimini Street, securing a major manufacturing client for S/4HANA support strengthens their market position in the competitive third-party enterprise software support space.
Leading private steel manufacturer gains competitive edge by redirecting savings and IT resources towards its Industry 4.0 initiatives
GRP Partners with Rimini Street to Support its S/4HANA Systems and Smart Factory Project (Graphic: Business Wire)
Ivan Widjaksono, head of digital transformation at GRP, shared, “With Rimini Street fully supporting our SAP systems, my team can focus
“GRP represents the broader manufacturing industry that sees Industry 4.0 as an opportunity to run more efficiently and gain a competitive edge. However, getting there requires finding ways to convert OPEX savings into CAPEX investments to implement hyper-automation solutions such as artificial intelligence (AI) and robotic process automations (RPAs),” said Michael Cortesio, Rimini Street's vice president of manufacturing and industry solutions. “And Rimini Street has a long history of partnering with manufacturing companies to not only fund innovation, but to also deliver strategic advice and expertise on the road to modernization as a trusted partner.”
Rimini Support for SAP: Better, Faster, More Comprehensive Support for Less
For GRP, SAP is the backbone system that collects and governs its floor data. A highly customized system, it pushes the collected data to an AI system that provides analytical reporting, helping to visualize the SAP data with predictive analysis and speed up the decision-making processes.
“Data is everything when it comes to AI. Making sure we have SAP data collection running full-speed is essential to our operations, as the results can help us make fast, on-the-spot and long-term strategic decisions that impact production, cost, profitability, resource planning and more,” said Widjaksono. “We needed a trusted support partner that appreciates the criticality of our S/4HANA systems and its connectivity to the systems that fuel our operations, including the customizations we’ve made to the core. Compared to the vendor and other competitors, Rimini Street was a standout choice.”
The move to Rimini Street came with a multitude of benefits for the manufacturer including:
- Direct access to a named, dedicated Primary Support Engineer (PSE) backed by the expertise and knowledge of hundreds of engineers across the globe
- Industry-leading SLAs with a guarantee of 10-minute response time for priority cases, with an average response time of less than 2-minutes for both P1 and P2 tickets
-
Savings of
50% on annual support fees and up to90% on total support costs
“We’re a manufacturer running 24 hours a day, so our SAP must be running 24 hours a day also. Rimini Street makes that possible,” said Widjaksono.
Rimini Street: A Snowball of Savings and Innovation
GRP, on a mission to reduce costs, achieve operational efficiencies and grow the business, views digital transformation as its answer.
“By having the right information at your fingertips, and not siloed, we can be agile in our decision-making which helps us with growth and profitability,” said Widjaksono.
He refers to Rimini Street as a “snowball of savings and innovation” that allows companies to take the initial savings achieved by choosing Rimini Street and reinvest the funds towards innovation projects that help save even more money.
“If we would have signed on with Rimini Street earlier, we could have accelerated our digital transformation projects. I recommend all business leaders connect with Rimini Street as soon as possible and learn how to partner together to achieve your business objectives,” advised Widjaksono.
Learn more about GRP’s story of innovation in partnership with Rimini Street here.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
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Janet Ravin
VP, Global Communications
Rimini Street, Inc.
+1 702 285-3532
pr@riministreet.com
Source: Rimini Street, Inc.
FAQ
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