Regions Bank is Top Regional Bank in the J.D. Power 2024 U.S. Online Banking Satisfaction Study
Regions Bank has been ranked first among regional banks in the J.D. Power 2024 U.S. Online Banking Satisfaction Study℠. This marks the fourth time in five years that Regions has received this recognition. The study measures overall satisfaction with online banking features based on four key factors: navigation, speed, visual appeal, and information/content.
Dan Massey, Chief Enterprise Operations and Technology Officer for Regions, emphasized the bank's commitment to providing innovative and intuitive banking solutions across both physical and digital channels. Kate Danella, head of Consumer Banking, highlighted the importance of a strong digital presence alongside the bank's branch network to serve customers in fast-growing regions across the Southeast, Texas, and parts of the Midwest.
Regions Bank è stato classificato primo tra le banche regionali nello Studio di Soddisfazione per il Banking Online U.S. 2024 di J.D. Power. Questo segna la quarta volta in cinque anni che Regions riceve questo riconoscimento. Lo studio misura la soddisfazione generale rispetto alle caratteristiche del banking online basandosi su quattro fattori chiave: navigazione, velocità, appeal visivo e informazioni/contenuti.
Dan Massey, Chief Enterprise Operations and Technology Officer di Regions, ha sottolineato l'impegno della banca nel fornire soluzioni bancarie innovative e intuitive attraverso canali sia fisici che digitali. Kate Danella, responsabile del Banking per i Consumatori, ha evidenziato l'importanza di una forte presenza digitale insieme alla rete di filiali della banca per servire i clienti in regioni in rapida crescita nel sud-est, in Texas e in alcune parti del Midwest.
Regions Bank ha sido clasificado primero entre los bancos regionales en el Estudio de Satisfacción de Banca en Línea de EE. UU. 2024 de J.D. Power. Esta es la cuarta vez en cinco años que Regions recibe este reconocimiento. El estudio mide la satisfacción general con las características de la banca en línea en base a cuatro factores clave: navegación, velocidad, atractivo visual e información/contenido.
Dan Massey, Director de Operaciones y Tecnología Empresarial de Regions, enfatizó el compromiso del banco para proporcionar soluciones bancarias innovadoras e intuitivas en canales tanto físicos como digitales. Kate Danella, jefa de Banca de Consumo, destacó la importancia de una sólida presencia digital junto con la red de sucursales del banco para atender a los clientes en regiones de rápido crecimiento en el sureste, Texas y partes del Medio Oeste.
Regions Bank는 J.D. Power 2024년 미국 온라인 뱅킹 만족도 조사에서 지역 은행 중 1위로 선정되었습니다. 이는 Regions가 이 인정을 받은 5년 중 4번째입니다. 이 조사는 네 가지 주요 요소인 탐색, 속도, 시각적 매력 및 정보/내용을 바탕으로 온라인 뱅킹의 전반적인 만족도를 측정합니다.
Dan Massey, Regions의 최고 기업 운영 및 기술 책임자는 물리적 및 디지털 채널 모두에서 혁신적이고 직관적인 뱅킹 솔루션을 제공하겠다는 은행의 약속을 강조했습니다. 소비자 은행을 담당하는 Kate Danella는 은행 지점 네트워크와 함께 강력한 디지털 존재의 중요성을 강조하며, 동남부, 텍사스 및 중서부 일부의 빠르게 성장하는 지역에서 고객을 지원하는 방법을 설명했습니다.
Regions Bank a été classé premier parmi les banques régionales dans l'étude de satisfaction concernant la banque en ligne de J.D. Power pour 2024 aux États-Unis. C'est la quatrième fois en cinq ans que Regions reçoit cette reconnaissance. L'étude évalue la satisfaction globale vis-à-vis des caractéristiques de la banque en ligne en fonction de quatre facteurs clés : navigation, rapidité, attrait visuel et informations/contenu.
Dan Massey, directeur des opérations et de la technologie de l'entreprise chez Regions, a souligné l'engagement de la banque à fournir des solutions bancaires innovantes et intuitives sur les canaux physiques et numériques. Kate Danella, responsable de la banque de détail, a souligné l'importance d'une forte présence numérique aux côtés du réseau d'agences de la banque pour servir les clients des régions à forte croissance du sud-est, du Texas et de certaines parties du Midwest.
Regions Bank wurde im J.D. Power 2024 U.S. Online Banking Satisfaction Study℠ als erster unter den Regionalbanken eingestuft. Dies ist das vierte Mal in fünf Jahren, dass Regions diese Anerkennung erhält. Die Studie misst die allgemeine Zufriedenheit mit den Online-Banking-Funktionen auf Grundlage von vier Schlüssel Faktoren: Navigation, Geschwindigkeit, visuelle Attraktivität und Informationen/Inhalte.
Dan Massey, Chief Enterprise Operations and Technology Officer von Regions, betonte das Engagement der Bank, innovativen und intuitiven Banking-Lösungen über physische und digitale Kanäle anzubieten. Kate Danella, Leiterin des Consumer Banking, hob die Bedeutung einer starken digitalen Präsenz neben dem Filialnetz der Bank hervor, um Kunden in schnell wachsenden Regionen im Südosten, Texas und Teilen des Mittleren Westens zu bedienen.
- Ranked first among regional banks in J.D. Power 2024 U.S. Online Banking Satisfaction Study
- Fourth time in five years receiving this recognition
- Demonstrates strong customer satisfaction with online banking services
- Indicates successful digital strategy in fast-growing markets
- None.
Company pledges to consistently build on its positive online experience.
“From the branch around the corner, to the tools at your fingertips on Regions.com, we are here to help people and businesses meet their banking needs in ways that are both innovative and intuitive,” said Dan Massey, Chief Enterprise Operations and Technology Officer for Regions. (Photo: Business Wire)
The study measures overall satisfaction with the features and content of online properties based on four key factors:
- Navigation
- Speed
- Visual Appeal
- Information/Content
This is the fourth time in the past five years* Regions has earned this recognition.
“From the branch around the corner, to the tools at your fingertips on Regions.com, we are here to help people and businesses meet their banking needs in ways that are both innovative and intuitive,” said Dan Massey, Chief Enterprise Operations and Technology Officer for Regions.
“Regions believes banking should be much more than simply opening accounts or providing loans. We believe in empowering customers through personalized solutions and customized insights to help them grow their savings, manage expenses, and reach their goals,”
“We are honored customers continue to recognize our commitment to their financial health and wellbeing, and pledge to build on the secure, convenient services we’re offering to help customers bank when, where and how they want.”
The J.D. Power 2024 U.S. Online Banking Satisfaction Study is a syndicated benchmarking study profiling the experiences of customers of the largest banking websites throughout
This research details the importance and impact of the overall customer experience on a consumer’s satisfaction with a brand and explores customers’ satisfaction with the features and content offered by financial institutions online. The results are based on 17,843 responses from retail bank and credit card customers nationwide received in February and March 2024.
Kate Danella, head of Consumer Banking at Regions, said the J.D. Power honor follows most-innovative companies and best customer service accolades from Fortune and Forbes and again demonstrates the impact of the bank’s focus on identifying and meeting the needs of customers -- whether individual consumers, small businesses, or larger corporations.
“We serve people and businesses in several fast-growing cities and states across the Southeast,
“Regions.com is a vital resource, not only for our longtime customers, but also for new and prospective customers looking for a financial institution ready to help them chart a personalized path to financial health and wellbeing.”
See the J.D. Power news release for more information about its 2024 U.S. Online Banking Satisfaction Study.
*Awarded 2020-2022 & 2024
About Regions Financial Corporation
Regions Financial Corporation (NYSE:RF), with
View source version on businesswire.com: https://www.businesswire.com/news/home/20240723256218/en/
Media Contact:
Jeremy D. King
Regions Bank
(205) 264-4551
Regions News Online: regions.doingmoretoday.com
Source: Regions Financial Corporation
FAQ
What ranking did Regions Bank (RF) achieve in the J.D. Power 2024 U.S. Online Banking Satisfaction Study?
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