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New Research Finds Consumers Demand Payment Choice, Worry About Cash Access, and Remain Optimistic About Their Financial Future

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Paysafe's 'Inside the Wallet' report reveals changing consumer spending habits and payment preferences globally. Key findings include:

- 56% of consumers have altered spending habits from last year
- 43% abandon online carts if preferred payment method is unavailable
- 63% worry about losing cash as a payment option
- 54% prioritize security in online payment processes
- Debit cards (53%), bank transfers (39%), and digital wallets (32%) see increased usage
- 58% have made purchases through social media
- 36% of 18-43-year-olds are comfortable with AI in payments

Despite financial challenges, 60% of consumers remain optimistic about their financial future, with Gen Z showing particular confidence in early homeownership and retirement.

Il rapporto 'Inside the Wallet' di Paysafe rivela cambiamenti nelle abitudini di spesa dei consumatori e nelle preferenze di pagamento a livello globale. I principali risultati includono:

- Il 56% dei consumatori ha modificato le proprie abitudini di spesa rispetto all'anno scorso
- Il 43% abbandona i carrelli online se il metodo di pagamento preferito non è disponibile
- Il 63% teme di perdere il contante come opzione di pagamento
- Il 54% dà priorità alla sicurezza nei processi di pagamento online
- Le carte di debito (53%), i bonifici bancari (39%) e i portafogli digitali (32%) registrano un aumento dell'uso
- Il 58% ha effettuato acquisti tramite i social media
- Il 36% delle persone tra i 18 e i 43 anni si sente a proprio agio con l'IA nei pagamenti

Nonostante le sfide finanziarie, il 60% dei consumatori rimane ottimista sul proprio futuro finanziario, con la Gen Z che mostra una particolare fiducia nell'acquisto di una casa e nella pensione.

El informe 'Inside the Wallet' de Paysafe revela cambios en los hábitos de gasto de los consumidores y en las preferencias de pago a nivel mundial. Los hallazgos clave incluyen:

- El 56% de los consumidores ha modificado sus hábitos de gasto respecto al año pasado
- El 43% abandona los carritos de compra en línea si su método de pago preferido no está disponible
- El 63% se preocupa por perder el efectivo como opción de pago
- El 54% prioriza la seguridad en los procesos de pago en línea
- Las tarjetas de débito (53%), las transferencias bancarias (39%) y las billeteras digitales (32%) ven un aumento en su uso
- El 58% ha realizado compras a través de las redes sociales
- El 36% de las personas de entre 18 y 43 años se siente cómodo con la IA en los pagos

A pesar de los desafíos financieros, el 60% de los consumidores sigue siendo optimista sobre su futuro financiero, con la Generación Z mostrando una confianza particular en la compra de una vivienda y en la jubilación.

페이세이프(Paysafe)의 'Inside the Wallet' 보고서는 전 세계적으로 소비자 지출 습관의 변화와 결제 선호도를 밝힙니다. 주요 발견 사항은 다음과 같습니다:

- 56%의 소비자들이 지난해와 달리 지출 습관을 변경했습니다.
- 43%는 선호하는 결제 수단이 없으면 온라인 장바구니를 포기합니다.
- 63%는 현금을 결제 수단으로 잃을까 걱정합니다.
- 54%는 온라인 결제 과정에서 보안을 우선시합니다.
- 직불 카드(53%), 은행 송금(39%), 디지털 지갑(32%) 사용이 증가했습니다.
- 58%는 소셜 미디어를 통해 구매를 했습니다.
- 18세에서 43세 사이의 36%는 결제에서 AI에 대해 편안함을 느낍니다.

재정적 어려움에도 불구하고 60%의 소비자는 자신의 재정적 미래에 대해 낙관적이며, Z세대는 첫 주택 구매와 은퇴에 대해 특히 자신감을 보이고 있습니다.

Le rapport 'Inside the Wallet' de Paysafe révèle des changements dans les habitudes de consommation et les préférences de paiement à l'échelle mondiale. Les principales conclusions incluent :

- 56 % des consommateurs ont modifié leurs habitudes de dépense par rapport à l'année dernière
- 43 % abandonnent leur panier en ligne si leur méthode de paiement préférée n'est pas disponible
- 63 % s'inquiètent de perdre le liquide comme option de paiement
- 54 % privilégient la sécurité dans les processus de paiement en ligne
- L'utilisation des cartes de débit (53 %), des virements bancaires (39 %) et des portefeuilles numériques (32 %) augmente
- 58 % ont effectué des achats via les réseaux sociaux
- 36 % des 18-43 ans se disent à l'aise avec l'IA dans les paiements

Malgré les défis financiers, 60 % des consommateurs restent optimistes quant à leur avenir financier, la génération Z montrant une confiance particulière dans l'accession à la propriété et la retraite.

Der Bericht 'Inside the Wallet' von Paysafe zeigt veränderte Konsumausgaben und Zahlungspräferenzen weltweit. Wichtige Ergebnisse sind:

- 56% der Verbraucher haben ihre Ausgaben im Vergleich zum Vorjahr geändert
- 43% brechen den Online-Warenkorb ab, wenn die bevorzugte Zahlungsmethode nicht verfügbar ist
- 63% machen sich Sorgen, Bargeld als Zahlungsmittel zu verlieren
- 54% legen Wert auf Sicherheit bei Online-Zahlungsprozessen
- Die Nutzung von Debitkarten (53%), Banküberweisungen (39%) und digitalen Geldbörsen (32%) steigt
- 58% haben über soziale Medien Käufe getätigt
- 36% der 18- bis 43-Jährigen fühlen sich mit KI bei Zahlungen wohl

Trotz finanzieller Herausforderungen bleiben 60% der Verbraucher optimistisch bezüglich ihrer finanziellen Zukunft, wobei die Gen Z besonderes Vertrauen in den frühen Erwerb von Wohneigentum und Rentenplanung zeigt.

Positive
  • Increased consumer demand for diverse payment options, potentially expanding Paysafe's market
  • Growing adoption of digital payment methods, aligning with Paysafe's core business
  • 58% of consumers making purchases through social media, indicating new market opportunities
  • 36% of younger consumers comfortable with AI in payments, suggesting potential for innovation
  • 60% of consumers optimistic about their financial future, potentially leading to increased spending and payment activity
Negative
  • 56% of consumers changing spending habits due to economic pressures, potentially affecting transaction volumes
  • 63% concerned about losing cash as a payment option, which could impact digital payment adoption
  • 25% of respondents not earning enough to cover monthly expenses, possibly leading to reduced consumer spending
  • 39% saving less than 6% of their income monthly, indicating financial strain that could affect payment processing volumes
  • Increased cost of living affecting consumer spending on non-essential items, potentially impacting Paysafe's transaction volumes in certain sectors

Insights

This report unveils critical consumer trends that could reshape the payment industry. 56% of consumers changing spending habits and 43% abandoning carts due to lack of preferred payment options highlight the growing demand for diverse payment methods. The 63% concern over losing cash as an option signals a potential market for cash-based online solutions. Security remains paramount, with 54% prioritizing it in online transactions.

The rise in usage of various payment methods, including social media purchases (58%) and wearable devices (32%), indicates evolving consumer behavior. Generational differences in AI adoption for payments present opportunities for targeted innovations. These insights suggest that payment processors offering diverse, secure and innovative solutions could gain a competitive edge in this changing landscape.

The report reveals concerning financial trends among consumers. With 56% just covering monthly expenses and 25% falling short, disposable income is clearly under pressure. This is further evidenced by 39% saving less than 6% of income and 14% not saving at all. The optimism about future earnings, especially among younger generations, contrasts with the current financial strain.

For payment processors like Paysafe, this presents both challenges and opportunities. The demand for diverse payment options, including those facilitating small transactions or installment payments, may increase. However, the financial stress on consumers could potentially lead to higher default rates or reduced transaction volumes. Companies in this sector should focus on developing solutions that cater to budget-conscious consumers while managing risk effectively.

Paysafe’s annual Inside the Wallet report polled the spending and saving habits of 14,500 people across age groups from around the world

LONDON--(BUSINESS WIRE)-- Over half of consumers worldwide (56%) have changed their spending habits from a year ago, not only becoming more price conscious but demanding payment choice, from debit cards and bank transfers to digital wallets and cash, according to new research from Paysafe (NYSE: PSFE), a global payment processor and digital wallet provider.

According to Paysafe’s report, ‘Inside the Wallet: How consumers are spending and saving in 2024’, 43% of consumers have abandoned their online shopping cart if a business didn’t offer their payment method of choice. With retailers increasingly adopting cashless policies, an overwhelming number of consumers (63%) expressed concern about losing cash as a payment option, with another 44% of people indicating that they want to be able to buy goods or services online and pay for them in cash at a local store.

Security in payments was also top of mind for respondents. More than half of people (54%) said that security in a business’s payment process is an important factor when deciding how to purchase online. While two-thirds of consumers reported feeling better buying from a business if they know there are security steps in place to protect their data or if they see a payment option they recognize.

Payment Options for Diverse Consumer Needs

Spending preferences are growing increasingly diverse. Debit cards (53%) are the top payment method being used more frequently this year vs last year, but bank transfers (39%), credit cards (33%), and digital wallets (32%) have also increased in popularity, with new payment methods and platforms beginning to emerge. Over half (58%) of consumers have made an online purchase through social media, with 38% doing so multiple times a year. Another one-third (32%) of people are now using a wearable device, such as a smartwatch, to pay.

Attitudes to developing technologies vary by generation, with younger people more likely to embrace innovative payment options, such as AI-powered payments. Over a third (36%) of 18-43-year-olds are fully comfortable with AI being used to improve payments. This compares to 33% of those aged 60 and over who are not comfortable at all with the idea of AI in payments.

Bob Legters, Paysafe’s SVP Product, commented: “Consumers are comparison shopping more than ever, not only to find the best deal but the best payment experience that delivers choices, security, and speed, and keeps them coming back. As consumers’ financial situations and priorities shift, businesses need payment partners that have a track record of offering innovative payment options that attract a wide pool of consumers—from younger to older and every age in between.”

Financial Health

Diving deeper into the data behind these changing payment habits, the research reveals the financial challenges faced by many global consumers. Over half (56%) of respondents say that they are earning just enough to cover their monthly expenses and a quarter (25%) say they are not earning enough money to cover their monthly expenses, with the figure rising to 33% for Gen Z.

While most respondents anticipate an increase in their income over the next 5 to 10 years – around half (49%) believe their income will rise by 10% or less, and 12% say they don’t expect any increase. Despite having limited disposable income early in their careers, Gen Z and Millennials were hopeful about their future earning potential, anticipating increases of 20% and 18% respectively.

But with many consumers living pay cheque to pay cheque, the opportunity to save has decreased, with 39% saving less than 6% of their income each month and 14% not saving at all (down from 18% in Paysafe’s 2023 research). The inability to save can be attributed to an increase in the cost-of-living, with respondents reporting that they’re spending more on everyday necessities like groceries (66%), utilities (57%) and essential consumer goods (51%).

Optimistic Outlook

Paysafe’s data indicates a sense of optimism among consumers, with 60% of respondents – and 78% of Gen Z – expressing confidence about their financial future, and planning towards this.

Over a quarter (27%) of respondents are saving to buy their first home. This rises to nearly half (48%) of Gen Z respondents, who expect to purchase their first home before the age of 32. Gen Z’s positive outlook extends to the belief that they can achieve another major milestone early in life – nearly half (49%) expect to retire before the age of 61.

For additional takeaways from the research, as well as further guidance on how businesses should respond, download the full report here: https://www.paysafe.com/en/inside-the-wallet/

About Paysafe

Paysafe Limited (“Paysafe”) (NYSE: PSFE) (PSFE.WS) is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 25 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

About the Research

The research was conducted on behalf of Paysafe by Sapio Research between May and June 2024. It surveyed 14,500 respondents over 18 years old from UK, USA, Canada, Mexico, Germany, Austria, Bulgaria, Italy, Peru, Chile, Brazil, Colombia, Argentina and Ecuador.

Paysafe Press Office

pr@paysafe.com

Source: Paysafe

FAQ

What percentage of consumers have changed their spending habits according to Paysafe's report?

According to Paysafe's 'Inside the Wallet' report, 56% of consumers worldwide have changed their spending habits compared to a year ago.

How many consumers abandon online shopping carts if their preferred payment method isn't available?

The report indicates that 43% of consumers have abandoned their online shopping cart if a business didn't offer their payment method of choice.

What percentage of consumers are concerned about losing cash as a payment option?

63% of consumers expressed concern about losing cash as a payment option, according to Paysafe's research.

What is the most popular payment method being used more frequently this year?

Debit cards are the top payment method being used more frequently this year, with 53% of consumers reporting increased usage.

How many consumers have made an online purchase through social media?

The report states that 58% of consumers have made an online purchase through social media, with 38% doing so multiple times a year.

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