Progressive Leasing Honored as Silver Stevie® Award Winner in 2024 American Business Awards®
PROG Holdings (NYSE:PRG) announced that its subsidiary, Progressive Leasing, has won the Silver Stevie® Award for Customer Service Department of the Year in Financial Services at the 2024 American Business Awards®.
This is the second consecutive year Progressive Leasing has been recognized for its high customer satisfaction, superior employee engagement, and customer service excellence.
Key achievements include a notable increase in Net Promoter Score (NPS) and employee Net Promoter Score (eNPS), reduced complaints, and high customer satisfaction ratings. Employee development initiatives have resulted in improved retention rates and a supportive work environment.
The Stevie Awards are a prestigious recognition, with over 12,000 entries reviewed annually by more than 300 professionals worldwide.
- Progressive Leasing won the Silver Stevie® Award for Customer Service Department of the Year in Financial Services.
- This is the second consecutive year Progressive Leasing has received this recognition.
- Significant increase in Net Promoter Score (NPS) and employee Net Promoter Score (eNPS).
- Reduced complaints and high customer satisfaction ratings.
- Employee development initiatives led to improved retention rates and a supportive work environment.
- The Stevie Awards are highly competitive, with over 12,000 entries reviewed by more than 300 professionals.
- The press release does not mention any specific financial data or revenue impact related to the award, which leaves investors without concrete financial insights.
- Potential investor concerns about the lack of direct financial performance improvement despite the accolades.
Customer Service Department of the Year Award Secured through Company’s Commitment to Superior Employee Engagement and High Customer Satisfaction Ratings
A pioneer in the virtual lease-to-own space, this is the second consecutive year Progressive Leasing has been honored by the Stevie Awards for its focus on high customer satisfaction, customer service excellence, and superior employee engagement.
“We appreciate our commitment to customer service is being recognized by The Stevie Awards,” said Trevor Thatcher, Chief Operations Officer of Progressive Leasing. “Progressive Leasing delivers a premier lease-to-own experience, from point-of-sale through customer service. We’re grateful to our service teams for the dedication and care they show every step of the way.”
The American Business Awards is a nationwide business awards program. More than 12,000 entries from organizations of all sizes and in virtually every industry are submitted each year for consideration in a wide range of categories. Winners were determined by a panel of more than 300 professionals worldwide.
“Progressive Leasing's customer service department has achieved remarkable milestones, including a significant increase in NPS and eNPS scores, reduced complaints, and high customer satisfaction ratings. The focus on employee development, recognized through initiatives like the LIVE Elevated Recognition Program and PROG Career Tool, has led to improved retention rates and a supportive work environment. Continued commitment to employee well-being and flexible work options further enhances the department's success,” said a Stevie Award Judge in response to Progressive Leasing’s 2024 application.
Details about The American Business Awards and the list of 2024 Stevie winners are available at www.StevieAwards.com/ABA.
About PROG Holdings, Inc.
PROG Holdings, Inc. (NYSE:PRG) is a fintech holding company headquartered in
About Progressive Leasing
Progressive Leasing is a leading provider of in-store, ecommerce, and app-based point-of-sale lease-to-own solutions that provide transparent and competitive payment options and flexible terms intended to help credit challenged customers achieve merchandise ownership. The company has helped millions of consumers acquire furniture, appliances, jewelry, electronics, mattresses, cell phones, and other products consumers need by utilizing a technology-based proprietary platform that provides instant decisioning results. More information on Progressive Leasing can be found on the company’s website, https://progleasing.com.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the
View source version on businesswire.com: https://www.businesswire.com/news/home/20240614525605/en/
Source: PROG Holdings, Inc.
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