Perficient Launches its Scarlett AI Chatbot to Global Workforce
Perficient (Nasdaq: PRFT) has launched Scarlett, a proprietary AI-powered chatbot, to its global workforce of nearly 7,000 colleagues. Scarlett aims to enhance productivity, increase operational efficiencies, and transform the employee experience by answering questions, connecting colleagues with internal resources, providing translation services, and sending timely reminders.
Built by Perficient's AI experts, Scarlett leverages generative AI, business logic, and generative models, using resources such as pre-built logic functions, a custom knowledge base, the Perficient Academy learning center, and technologies from Microsoft Azure and OpenAI. The chatbot was developed in line with Perficient's AI policy and AI Steering Committee guidelines to mitigate security, privacy, and compliance risks.
This initiative is part of Perficient's broader focus on generative AI innovation, which includes the Generative AI Innovation Group and GenAI Innovation Lab, developing use cases for clients and streamlining internal processes.
Perficient (Nasdaq: PRFT) ha lanciato Scarlett, un chatbot proprietario alimentato da AI, per la sua forza lavoro globale di quasi 7.000 colleghi. Scarlett ha l'obiettivo di migliorare la produttività, aumentare l'efficienza operativa e trasformare l'esperienza dei dipendenti rispondendo a domande, connettendo i colleghi con risorse interne, fornendo servizi di traduzione e inviando promemoria tempestivi.
Creato dagli esperti di AI di Perficient, Scarlett sfrutta la AI generativa, la logica aziendale e modelli generativi, utilizzando risorse come funzioni logiche predefinite, una base di conoscenza personalizzata, il centro di apprendimento Perficient Academy e tecnologie di Microsoft Azure e OpenAI. Il chatbot è stato sviluppato in linea con la politica di AI di Perficient e le linee guida del Comitato Direttivo AI per mitigare i rischi legati alla sicurezza, alla privacy e alla conformità.
Questa iniziativa fa parte del più ampio focus di Perficient sull'innovazione dell'AI generativa, che include il Gruppo di Innovazione AI Generativa e il GenAI Innovation Lab, sviluppando casi d'uso per i clienti e semplificando i processi interni.
Perficient (Nasdaq: PRFT) ha lanzado Scarlett, un chatbot propietario impulsado por IA, para su fuerza laboral global de casi 7,000 colegas. Scarlett tiene como objetivo mejorar la productividad, aumentar la eficiencia operativa y transformar la experiencia del empleado respondiendo preguntas, conectando a los colegas con recursos internos, proporcionando servicios de traducción y enviando recordatorios oportunos.
Desarrollado por los expertos en IA de Perficient, Scarlett aprovecha la IA generativa, la lógica de negocios y modelos generativos, utilizando recursos como funciones lógicas preconstruidas, una base de conocimientos personalizada, el centro de aprendizaje Perficient Academy, y tecnologías de Microsoft Azure y OpenAI. El chatbot fue desarrollado de acuerdo con la política de IA de Perficient y las pautas del Comité Directivo de IA para mitigar riesgos de seguridad, privacidad y cumplimiento.
Esta iniciativa es parte del enfoque más amplio de Perficient en la innovación de IA generativa, que incluye el Grupo de Innovación de IA Generativa y el GenAI Innovation Lab, desarrollando casos de uso para clientes y optimizando procesos internos.
Perficient (Nasdaq: PRFT)는 거의 7,000명의 전 세계 동료를 위한 독점 AI 기반 챗봇인 Scarlett를 출시했습니다. Scarlett는 질문에 답하고, 동료를 내부 자원과 연결하며, 번역 서비스를 제공하고, 시기 적절한 알림을 전송함으로써 생산성을 높이고 운영 효율성을 증가시키며 직원 경험을 개선하는 것을 목표로 합니다.
Perficient의 AI 전문가들에 의해 개발된 Scarlett는 생성적 AI, 비즈니스 논리 및 생성 모델을 활용하여 미리 구축된 논리 함수, 맞춤형 지식 기반, Perficient 아카데미 학습 센터, Microsoft Azure 및 OpenAI의 기술과 같은 자원을 사용합니다. 이 챗봇은 보안, 개인 정보 보호 및 규정 준수의 위험을 완화하기 위해 Perficient의 AI 정책 및 AI 운영 위원회 지침에 따라 개발되었습니다.
이번 이니셔티브는 고객을 위한 사용 사례를 개발하고 내부 프로세스를 간소화하는 생성적 AI 혁신에 대한 Perficient의 보다 광범위한 초점의 일환입니다. 이에는 생성적 AI 혁신 그룹과 GenAI 혁신 연구소가 포함됩니다.
Perficient (Nasdaq: PRFT) a lancé Scarlett, un chatbot propriétaire alimenté par l'IA, pour sa main-d'œuvre mondiale de près de 7 000 collaborateurs. Scarlett vise à améliorer la productivité, à accroître l'efficacité opérationnelle et à transformer l'expérience des employés en répondant aux questions, en connectant les collaborateurs avec des ressources internes, en fournissant des services de traduction et en envoyant des rappels en temps utile.
Conçu par les experts en IA de Perficient, Scarlett exploite l'IA générative, la logique d'entreprise et des modèles génératifs, en utilisant des ressources telles que des fonctions logiques pré-construites, une base de connaissances personnalisée, le centre d'apprentissage Perficient Academy et des technologies de Microsoft Azure et OpenAI. Le chatbot a été développé conformément à la politique de l'IA de Perficient et aux lignes directrices du Comité de pilotage de l'IA pour atténuer les risques en matière de sécurité, de confidentialité et de conformité.
Cette initiative fait partie de l'accent plus large de Perficient sur l'innovation en matière d'IA générative, qui comprend le Groupe d'Innovation en IA Générative et le GenAI Innovation Lab, développant des cas d'utilisation pour les clients et rationalisant les processus internes.
Perficient (Nasdaq: PRFT) hat Scarlett, einen proprietären KI-gesteuerten Chatbot, für seine globale Belegschaft von fast 7.000 Mitarbeitern eingeführt. Scarlett zielt darauf ab, die Produktivität zu steigern, die Betriebseffizienz zu erhöhen und das Mitarbeitererlebnis zu transformieren, indem sie Fragen beantwortet, Kollegen mit internen Ressourcen verbindet, Übersetzungsdienste anbietet und rechtzeitige Erinnerungen sendet.
Entwickelt von den KI-Experten von Perficient, nutzt Scarlett generative KI, Geschäftslogik und generative Modelle, indem sie Ressourcen wie vorgefertigte logische Funktionen, eine benutzerdefinierte Wissensdatenbank, das Perficient Academy Lernzentrum sowie Technologien von Microsoft Azure und OpenAI verwendet. Der Chatbot wurde gemäß der KI-Politik von Perficient und den Richtlinien des KI-Steuerungsausschusses entwickelt, um Sicherheits-, Datenschutz- und Compliance-Risiken zu mindern.
Diese Initiative ist Teil des breiteren Schwerpunkts von Perficient auf Innovation in der generativen KI, die die Generative AI Innovation Group und das GenAI Innovation Lab umfasst, um Anwendungsfälle für Kunden zu entwickeln und interne Prozesse zu optimieren.
- Launch of AI-powered chatbot Scarlett to enhance employee productivity and efficiency
- Global deployment to nearly 7,000 Perficient colleagues
- Development of 18 generative AI use cases through GenAI Innovation Lab
- Streamlining of internal processes using AI for generating statements of work, RFPs, and supporting sales and marketing
- None.
Insights
Perficient's launch of Scarlett, an AI-powered chatbot, marks a significant step in leveraging AI for internal operations. This move aligns with the growing trend of enterprises adopting AI to enhance productivity and streamline workflows. The chatbot's capabilities, including answering questions, connecting to resources and providing translation services, could potentially boost efficiency across Perficient's global workforce of 7,000 colleagues.
From a technological standpoint, Scarlett's architecture is noteworthy. It combines generative AI, business logic and generative models, indicating a sophisticated approach to AI implementation. The use of Microsoft Azure and OpenAI technologies suggests a robust and scalable foundation. However, the real test will be in its practical application and the measurable impact on productivity and operational efficiencies.
While the launch is promising, investors should monitor for concrete metrics on Scarlett's effectiveness and its impact on Perficient's bottom line in future reports.
Perficient's introduction of Scarlett represents a strategic move in the competitive digital consultancy landscape. By developing an in-house AI solution, Perficient demonstrates its capabilities to potential clients while simultaneously enhancing its internal operations. This dual benefit could strengthen Perficient's market position and potentially lead to new business opportunities in AI implementation services.
The global rollout of Scarlett to all 7,000 employees is significant, as it allows Perficient to showcase a large-scale AI deployment. This experience could be leveraged to attract clients looking for similar enterprise-wide AI solutions. Moreover, Perficient's Generative AI Innovation Group and GenAI Innovation Lab indicate a broader commitment to AI, having developed 18 use cases this year alone.
Investors should watch for how this internal AI adoption translates into external client engagements and whether it leads to revenue growth in Perficient's AI practice.
While the launch of Scarlett is technologically impressive, its direct financial impact remains to be seen. Perficient (NASDAQ: PRFT) is positioning itself as an AI innovator, which could potentially attract both clients and investors interested in companies at the forefront of AI adoption. However, the financial benefits of this internal tool are not immediately quantifiable.
Investors should look for future disclosures on:
- Cost savings from increased operational efficiencies
- Productivity gains translated into billable hours or increased capacity
- New client acquisitions attributed to Perficient's demonstrated AI capabilities
The development of 18 use cases by the GenAI Innovation Lab, including accelerators for client projects, suggests potential for new revenue streams. However, without specific financial projections or historical data on similar initiatives, it's premature to assess the fiscal impact of Scarlett and related AI investments on Perficient's financial performance.
This news is generally positive for Perficient's long-term prospects, but its short-term financial impact is likely to be neutral.
Perficient’s AI experts built Scarlett to be a personal intelligent agent that helps Perficient colleagues be more efficient in their day-to-day tasks by answering questions, connecting them with internal resources, providing translation services, sending timely reminders, and more.
Perficient first introduced Scarlett to its colleagues in
“We are thrilled to introduce our AI chatbot Scarlett as part of our ongoing commitment to finding new, innovative ways to enhance the employee experience,” said Michael Zucker, vice president of IT, Perficient. “By leveraging the power of AI, we are providing colleagues with a seamless and efficient way to access information and support, ultimately empowering them to focus on their core responsibilities and drive business success. Colleagues have quickly embraced Scarlett as a valued member of the Perficient team.”
Guided by Perficient’s own AI policy and AI Steering Committee, Perficient built Scarlett to increase employee productivity while mitigating security, privacy, and compliance risks. Scarlett uses several resources to formulate responses to colleague prompts, including a pre-built logic function, a custom knowledge base, the Perficient Academy learning center, and the latest technologies from Microsoft Azure and OpenAI.
“Scarlett uses a trifecta of generative AI, business logic, and generative models to communicate with users and provide a balanced, transparent approach that meets our business needs without sacrificing user experience,” said Gustavo Azambuja, systems business analyst, Perficient. “This robust and adaptable structure makes Scarlett a key piece in our digitalization and process optimization strategy. We are excited to continue expanding Scarlett’s capabilities and find more ways to enable colleague success.”
Scarlett is the latest resource Perficient has introduced leveraging generative AI. Since 2023, Perficient’s Generative AI Innovation Group (IG) has driven innovation around generative AI tools and capabilities for its colleagues and clients alike. In addition, Perficient’s GenAI Innovation Lab, a subset of leaders from the IG working in global blended scrum teams, has developed 18 use cases so far this year, including an accelerator for conversational mobile apps that create engaging and personalized chat experiences across platforms for clients. Additionally, Perficient’s GenAI Innovation Lab has streamlined and automated Perficient’s internal processes, such as generating statements of work, requests for proposals, and supporting sales and marketing.
Perficient’s award-winning AI practice specializes in analytics, big data, unstructured content management, enterprise search, digital experience, and business optimization, delivering solutions that help businesses turn their information into strategic assets.
For more information about Perficient’s AI expertise, follow us on social media.
About Perficient
Perficient is the leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, we bring big thinking and innovative ideas, along with a practical approach to help the world’s largest enterprises and biggest brands succeed. Traded on the Nasdaq Global Select Market, Perficient is a member of the Russell 2000 index and the S&P SmallCap 600 index. For more information, visit www.perficient.com.
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Some of the statements contained in this news release that are not purely historical statements discuss future expectations or state other forward-looking information related to financial results and business outlook for 2024. Those statements are subject to known and unknown risks, uncertainties, and other factors that could cause the actual results to differ materially from those contemplated by the statements. The forward-looking information is based on management’s current intent, belief, expectations, estimates, and projections regarding our company and our industry. You should be aware that those statements only reflect our predictions. Actual events or results may differ substantially. Important factors that could cause our actual results to be materially different from the forward-looking statements include (but are not limited to) those disclosed under the heading “Risk Factors” in our most recently filed annual report on Form 10-K and other securities filings.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240815658689/en/
Connor Stieferman, Communications Manager
314-529-3595
Connor.Stieferman@perficient.com
Source: Perficient, Inc.
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