Royal Air Force and Royal Navy Select Pega's Low-Code Software for Digital Transformation

Rhea-AI Summary

Pegasystems (NASDAQ: PEGA) has been selected by the Royal Navy and Royal Air Force to create a low-code platform for recruitment. This application aims to streamline the recruitment process, reducing cycles from months to as little as 30 days. The RN and RAF receive about 180,000 candidate inquiries yearly, aiming to recruit 8,500 personnel. The platform will enhance candidate experience through intelligent automation, enabling rapid updates by recruiters, facilitating a modern, data-driven recruitment approach. The project underscores Pegasystems' commitment to digital transformation in public service.

Positive

• Pegasystems chosen to develop a low-code recruitment platform for RN and RAF, enhancing digital transformation.
• Expected to reduce recruitment cycles significantly from months to 30 days, improving efficiency.
• Platform leverages intelligent automation for better candidate experience and agile recruiting.
• Allows in-house updates by RN and RAF recruiters, promoting self-sufficiency.

Negative

• None.

READING, United Kingdom, June 8, 2021 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity at the world's leading enterprises, today announced it has been chosen by the Royal Navy (RN) and the Royal Air Force (RAF) to develop a new, joint low-code platform for candidate recruitment.  The new application will be built on Pega Customer Service™ Digital Customer Engagement Edition, a bespoke public sector application that will help the RN and the RAF to provide a better experience for both candidates and recruiters, significantly improve the existing recruitment cycles, and provide reporting analytics for greater insights on the process.

The RN and the RAF typically receive interest from 180,000 candidates every year, resulting in approximately 60,000 applications from which they aim to recruit up to 8,500 service personnel. This recruitment effort is currently being delivered by approximately 600 RN and RAF personnel, operating out of 48 Armed Forces Careers Offices across the UK.  Today, the process is predominantly manual, which can result in long recruitment cycles and contribute to higher candidate dropout rates.  The new application is estimated to help reduce the recruitment process for those candidates that wish to progress quickly to as little as 30 days.

Digital Customer Engagement Edition will leverage intelligent automation and insights to create a nearly fully automated process to drive greater candidate proactivity and recruiting agility, while providing insights and data that are truly built around the candidate experience.  By creating a multi-channel, self-service model, candidates can take ownership of their progress and next steps, allowing recruiters to provide 1:1 nurturing to the candidates who need the most support during the recruitment journey.

Using a low-code approach to development, RN and RAF recruiters will be able to make future app changes themselves, becoming true citizen developers able to shape their own process.  Any necessary changes or service improvements may be achievable in hours or days rather than weeks or months, providing the required flexibility and agility to continue to modernise and stay current.

In addition, the new system will help support the Ministry of Defence 's (MOD) Defence Diversity and Inclusion Strategy 2018 – 2030 by leveraging data and analytics to track under-represented candidate groups' progress and performance to better understand how they can accelerate the realisation of their diversity targets. 

The implementation partner is SiXworks, which has a strong track record of delivering highly successful projects within the MOD ecosystem and will act as the Programme Management Office (PMO) for delivery of the new application.

Quotes & Commentary:

"With the prevalence of digital natives among the recruiting audience, there's an expectation for an experience that matches the types of sophisticated digital journeys they experience in the rest of their daily lives," said Hayden Stafford, president of global client engagement, Pegasystems.  "We're honoured to help with this modernisation effort and excited to see both Services realise the benefits of a fully automated recruitment process in fulfilling their targets."

Group Captain Lizzy Nicholl, head of recruiting and selection for the RAF said: "Royal Air Force recruiters have never had such hands-on involvement in a major software development project, so a joint RN and RAF Recruiting IT System [RITS] is very exciting.  Working hand in glove with Pega experts in building something so capable, which we can then maintain in-house, is a big step forward for us.  That we are delivering this project jointly with the Royal Navy is a great bonus, the level of collaboration is excellent, and we are seizing every opportunity to adopt recruiting best practice from each other."

Group Captain Nicholl added: "We are hopeful that RITS will enhance the candidates' recruitment experience and increase the likelihood that individuals will persist with their recruiting journey increasing the diversity within the Royal Air Force, which is critical to maximising our effectiveness as we move into ever more complex operational environments such as cyber and space."

Captain Peter Viney, head of recruitment for the Royal Navy said: "The Royal Navy is absolutely delighted to be working with Pega to develop a modern recruiting Information and Communications Technology (ICT) system to support and modernise 21^st century recruiting for the Senior Service to ensure a better candidate experience from end-to-end."

About Pegasystems
Pega delivers innovative software that crushes business complexity. From maximizing customer lifetime value to streamlining service to boosting efficiency, we help the world's leading brands solve problems fast and transform for tomorrow.  Pega clients make better decisions and get work done with real-time AI and intelligent automation. And, since 1983, we've built our scalable architecture and low-code platform to stay ahead of rapid change.  Our solutions save people time, so our clients' employees and customers can get back to what matters most.

For more information on Pegasystems (NASDAQ: PEGA) visit www.pega.com. 

Press Contact:
Jon Brigden
Pegasystems Ltd.
Jon.brigden@pega.com
+44 (0) 118 9398 584

 

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SOURCE Pegasystems Inc.

FAQ

What is the partnership between Pegasystems and the Royal Navy and RAF about?

Pegasystems has partnered with the Royal Navy and RAF to develop a low-code recruitment platform aimed at modernizing their recruitment processes.

How many candidates does the Royal Navy and RAF typically recruit each year?

The Royal Navy and RAF receive about 180,000 candidate inquiries each year and aim to recruit up to 8,500 new personnel.

What benefits will the new recruitment platform provide?

The new platform is expected to reduce recruitment cycles from months to as little as 30 days and improve the overall candidate experience.

What technology is Pegasystems using for the recruitment platform?

Pegasystems is utilizing its Customer Service™ Digital Customer Engagement Edition, incorporating intelligent automation and analytics.

How will the RN and RAF benefit from the low-code development approach?

The low-code approach allows RN and RAF recruiters to make updates to the application themselves, ensuring rapid flexibility and adaptation.