Pega Named a Leader in Task-Centric Automation Software by Independent Research Firm
Pegasystems (NASDAQ: PEGA) has been named a Leader in Forrester's Task-Centric Automation Software Wave Q4 2024, achieving top scores in Current Offering and Strategy categories. The evaluation focused on Pega Infinity™ and Pega GenAI Blueprint™, receiving the highest possible scores in 18 out of 23 criteria.
Forrester recognized Pega as a 'powerhouse' in task-centric process automation, highlighting its sophisticated automation solutions across various industries. The report specifically praised Pega's comprehensive automation solution that addresses current operational needs while providing future growth pathways.
This recognition adds to Pega's recent achievements, including Leadership positions in Gartner's Magic Quadrant for Enterprise Low-Code Application Platforms and Forrester's Customer Service Solutions and Real-Time Interaction Management Waves.
Pegasystems (NASDAQ: PEGA) è stata nominata Leader nel Wave Q4 2024 di Forrester dedicato al Software per l'Automazione Centrica sui Task, raggiungendo punteggi eccellenti nelle categorie Offerta Attuale e Strategia. La valutazione si è concentrata su Pega Infinity™ e Pega GenAI Blueprint™, ottenendo i punteggi più alti in 18 su 23 criteri.
Forrester ha riconosciuto Pega come un 'colosso' nell'automazione dei processi centrati sui task, sottolineando le sue soluzioni di automazione sofisticate in diverse industrie. Il rapporto ha specificamente lodato la soluzione completa di automazione di Pega che risponde alle necessità operative attuali, fornendo nel contempo opportunità di crescita futura.
Questo riconoscimento si aggiunge ai recenti successi di Pega, comprese le posizioni di Leadership nel Magic Quadrant di Gartner per le Piattaforme Low-Code per Applicazioni Aziendali e nei Waves di Forrester per le Soluzioni di Servizio Clienti e la Gestione delle Interazioni in Tempo Reale.
Pegasystems (NASDAQ: PEGA) ha sido nombrada Líder en el Wave Q4 2024 de Forrester sobre Software de Automatización Centrada en Tareas, logrando las puntuaciones más altas en las categorías de Oferta Actual y Estrategia. La evaluación se centró en Pega Infinity™ y Pega GenAI Blueprint™, obteniendo las máximas puntuaciones en 18 de 23 criterios.
Forrester reconoció a Pega como una 'fuerza' en la automatización de procesos centrados en tareas, destacando sus sofisticadas soluciones de automatización en diversas industrias. El informe elogió específicamente la solución integral de automatización de Pega que aborda las necesidades operativas actuales, al tiempo que proporciona vías para el crecimiento futuro.
Este reconocimiento se suma a los logros recientes de Pega, incluidas las posiciones de Liderazgo en el Magic Quadrant de Gartner para Plataformas de Aplicaciones Empresariales Low-Code y en los Waves de Forrester para Soluciones de Servicio al Cliente y Gestión de Interacciones en Tiempo Real.
페가시스템즈 (NASDAQ: PEGA)가 포레스터의 2024년 4분기 작업 중심 자동화 소프트웨어 웨이브에서 리더로 선정되었으며, 현재 제공 및 전략 카테고리에서 최고 점수를 기록했습니다. 평가는 Pega Infinity™ 및 Pega GenAI Blueprint™에 중점을 두었으며, 23개 기준 중 18개에서 가장 높은 점수를 얻었습니다.
포레스터는 페가를 작업 중심 프로세스 자동화의 '강력한 기업'으로 인정하며, 다양한 산업에서의 정교한 자동화 솔루션을 강조했습니다. 이 보고서는 페가의 포괄적인 자동화 솔루션이 현재의 운영 요구 사항을 해결하고 미래 성장 경로를 제공한다는 점을 특별히 칭찬했습니다.
이 인지도는 가트너의 기업 로우코드 애플리케이션 플랫폼 매직 쿼드런트와 포레스터의 고객 서비스 솔루션 및 실시간 상호작용 관리 웨이브에서의 리더십 위치를 포함한 페가의 최근 성과에 추가됩니다.
Pegasystems (NASDAQ: PEGA) a été désignée comme Leader dans le Wave Q4 2024 de Forrester consacré aux logiciels d'automatisation centrés sur les tâches, obtenant les scores les plus élevés dans les catégories Offre Actuelle et Stratégie. L'évaluation s'est concentrée sur Pega Infinity™ et Pega GenAI Blueprint™, recevant les meilleures notes possibles dans 18 des 23 critères.
Forrester a reconnu Pega comme un 'poids lourd' dans l'automatisation des processus centrés sur les tâches, soulignant ses solutions d'automatisation sophistiquées à travers divers secteurs. Le rapport a particulièrement loué la solution d'automatisation globale de Pega qui répond aux besoins opérationnels actuels tout en offrant des voies de croissance future.
Cette reconnaissance s'ajoute aux réalisations récentes de Pega, y compris les positions de leadership dans le Magic Quadrant de Gartner pour les plateformes d'application d'entreprise Low-Code et dans les Waves de Forrester pour les solutions de service client et la gestion des interactions en temps réel.
Pegasystems (NASDAQ: PEGA) wurde im Q4 2024 Wave von Forrester für aufgabenorientierte Automatisierungssoftware als Leader ausgezeichnet und erzielte die besten Bewertungen in den Kategorien Aktuelles Angebot und Strategie. Die Bewertung konzentrierte sich auf Pega Infinity™ und Pega GenAI Blueprint™, die in 18 von 23 Kriterien die höchstmöglichen Punktzahlen erhielten.
Forrester erkannte Pega als 'Powerhouse' in der aufgabenorientierten Prozessautomatisierung und hob die anspruchsvollen Automatisierungslösungen in verschiedenen Branchen hervor. Der Bericht lobte insbesondere die umfassende Automatisierungslösung von Pega, die den aktuellen betrieblichen Bedarf adressiert und gleichzeitig zukünftige Wachstumsmöglichkeiten bietet.
Diese Anerkennung ergänzt Pegas jüngste Erfolge, einschließlich Führungspositionen im Magic Quadrant von Gartner für Unternehmens-Low-Code-Anwendungsplattformen sowie in den Waves von Forrester für Kundendienstlösungen und das Management von Echtzeit-Interaktionen.
- Achieved highest scores in Current Offering and Strategy categories in Forrester Wave
- Received maximum scores in 18 out of 23 evaluation criteria
- Recognition as a market leader across multiple analyst reports
- None.
Pega received top score in Current Offering & Strategy categories
Forrester evaluated Pega Infinity™ and Pega GenAI Blueprint™. The report explains, “Pegasystems is a powerhouse in the task-centric process automation market, with a substantial market presence and a reputation for delivering sophisticated automation solutions across a broad spectrum of industries.” It later states, “Pegasystems is an optimal choice for organizations seeking an advanced, comprehensive automation solution that not only addresses current operational needs but also provides a clear path for future growth and innovation. It well suits firms aiming to leverage automation as a transformative tool.”
Pega was among 15 solutions providers evaluated for the report. In addition to receiving the highest score in the Current Offering and Strategy categories, Pega received the highest scores possible in 18 of the 23 criteria, including design environment, agentic automation, agentic orchestration, rules and decisioning engine, integration capabilities, automation deployment, embedded automation and automation orchestration, automation management, governance, vision, innovation, and seven more.
Pega Infinity is Pega’s suite of core solutions that empowers organizations with AI-powered decisioning and workflow automation. It provides a low-code environment that helps reduce complexity for accelerated deployments, faster iteration, and greater customer and employee satisfaction. Pega GenAI Blueprint™, Pega’s app design-as-a-service tool that empowers organizations to reimagine their mission-critical workflows, enables users to go from app idea to functional app design exponentially faster and more completely than any other workflow design tool.
This report is among Pega's many analyst recognitions for its enterprise AI and workflow automation platform. Pega was recently named a Leader in the Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (2) and a Leader in The Forrester Wave™: Customer Service Solutions, Q1 2024 (3). It was also named a Leader in The Forrester Wave™: Real-Time Interaction Management (RTIM), Q1 2024 report (4). For more background on these and other analyst reports, visit www.pega.com/analyst-reports.
Quotes & Commentary:
“Enterprises require advanced AI and automation solutions that relieve employees from repetitive tasks and allow them to focus on higher-value, human-centric work that improves experiences and deepens customer relationships,” said Kerim Akgonul, chief product officer, Pega. “We believe this latest Forrester report further acknowledges Pega’s commitment to providing our clients with robust agentic AI capabilities that boost employee productivity and accelerate innovation.”
Supporting Resources:
- Forrester Research, “The Forrester Wave™: Task-Centric Automation Software, Q4 2024” by Bernhard Schaffrik, Pascal Matzke, Faith Born, and Kara Hartig
- Gartner, Inc., “Magic Quadrant for Enterprise Low-Code Application Platforms,” by Oleksandr Matviskyy, Kyle Davis, and Akash Jain, October 16, 2024
- Forrester Research, “The Forrester Wave™: Customer Service Solutions, Q1 2024” by Kate Leggett, March 6, 2024
- Forrester Research, “The Forrester Wave™: Real-Time Interaction Management, Q1 2024” by Rusty Warner, February 28, 2024
About Pegasystems
Pega is The Enterprise Transformation Company™ that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world’s most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we’ve built our scalable and flexible architecture to help enterprises meet today’s customer demands while continuously transforming for tomorrow. For more information on how Pega empowers its clients to Build for Change®, visit www.pega.com.
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Press Contact:
Ilena Ryan
Pegasystems
ilena.ryan@pega.com
Source: Pegasystems Inc.
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