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Pegasystems Inc. (NASDAQ: PEGA) is a frontrunner in the realm of software for customer engagement and operational excellence. Founded in 1983, Pegasystems has crafted an impressive legacy of delivering award-winning solutions in customer relationship management (CRM) and business process management (BPM). The cornerstone of their offerings is the Pega Infinity platform, a unified cloud-architected suite that seamlessly integrates BPM and CRM functionalities.
The Pega Infinity platform empowers enterprises to rapidly deploy, extend, and adapt applications to meet evolving business needs. Leveraging advanced artificial intelligence and robotic automation, Pegasystems' software suite ensures that organizations can achieve breakthrough business results and maintain a competitive edge.
Pegasystems serves a wide array of enterprise-sized clients, focusing predominantly on the financial, insurance, and healthcare sectors. Their adaptive software solutions are designed to cater to the specific needs of these verticals, offering enhanced customer engagement through streamlined operations.
Notably, Pegasystems has formed strategic partnerships and collaborations that bolster its capability to deliver innovative solutions. These partnerships enhance Pega's ability to integrate cutting-edge technology and maintain its position as a leader in the software industry.
With a commitment to continuous improvement and innovation, Pegasystems remains at the forefront of the industry, providing robust solutions that drive efficiency and customer satisfaction. For the latest updates and news about Pegasystems, visit their official website at www.pega.com.
Pegasystems Inc. (NASDAQ: PEGA) released a study revealing that businesses face increased customer dissatisfaction due to inconsistent service quality across digital channels. Conducted by Savanta, the survey of 12,700 respondents highlights that 77% of customers would switch businesses due to poor service. While businesses improved omnichannel service from 55% to 68% since 2019, 80% acknowledge service quality varies. Key priorities include enhancing resolution capabilities across all channels, improving self-service, and investing in AI technology, with 85% of businesses planning AI investments in the coming years.
Pegakystems (NASDAQ: PEGA) has announced that Ken Stillwell, COO and CFO, will present at two upcoming investor conferences. The first is the 16th Annual Needham Technology & Media Conference on May 19, 2021, at 11:45 AM ET. The second is the J.P. Morgan Global Technology, Media and Communications Conference on May 24, 2021, also at 11:45 AM ET. Live webcasts will be available on Pega's Investors page, with archives accessible for a limited time.
Pegasystems, a software company, announced that Carola Cazenave, VP of Global Partner Ecosystems, has been named to CRN's 2021 Power 100 list. This honor recognizes her leadership in the IT channel, highlighted by the launch of the new Pega Partners program aimed at enhancing partner engagement and support. The company surpassed $1 billion in annual revenue, attributing this success to its strong partner ecosystem. Additionally, six other Pega women were listed in the Women of the Channel for 2021, showcasing the company’s commitment to diversity and inclusion.
Pegasystems (NASDAQ: PEGA) has launched the Pega Partners program aimed at accelerating digital transformation for clients. This new initiative simplifies partner collaboration through streamlined resources, enabling faster access to qualified partners across various tech and industry solutions. Key benefits include accelerated time to value, a growing marketplace of solutions, and enhanced partner vetting and training. The program was announced during PegaWorld iNspire, showcasing the company's commitment to client satisfaction and partner ecosystem growth.
Pegasystems Inc (NASDAQ: PEGA) announced the release of Pega Infinity 8.6 during PegaWorld® iNspire on May 4, 2021, aimed at enhancing digital transformation (DT) initiatives. The upgraded software features advanced low-code, intelligent automation, and AI capabilities, facilitating faster and simpler deployments for large enterprises. New functionalities include process optimization through Pega Process AI, improved customer engagement, and enhanced user interface design. The platform is expected to be available by the end of Q2 2021, addressing the growing demand for efficient digital solutions.
Pegasystems (NASDAQ: PEGA) announced new low-code capabilities at PegaWorld iNspire, enabling both professional and citizen developers to create modern user interfaces on the Pega Platform. These enhancements include a React-based architecture that increases app performance by up to three times, a lightweight design reducing code transfer by 75%, and context-aware APIs for seamless front-end updates. These features are set for release by the end of Q2 2021, aiming to simplify the development process and improve user experiences.
Pegasystems Inc. (NASDAQ: PEGA) reported its Q1 2021 financial results, highlighting an 18% year-over-year revenue increase to $313.5 million and a 23% growth in subscription revenue. CEO Alan Trefler emphasized the ongoing digital transformation initiatives among clients, which are driving demand for low-code solutions. The company achieved a significant reduction in net losses of 74%, down to $6.6 million from $25.4 million previously. Non-GAAP net income soared by 448% to $22.1 million, reflecting strong performance in its cloud transition and business strategy.
Pegasystems Inc. (NASDAQ: PEGA) has announced the winners of the second annual Pega Community Hackathon, which attracted over 640 participants and featured 75 projects aimed at simplifying business processes. The event concluded with various awards, including Best in Show for the 'Sproute' app by srcLogic, which enhances employee growth. Other notable awards were given for crisis management solutions and funding platforms aiding businesses affected by the pandemic. The winners share over $13,000 in prizes and their projects will be featured in the Pega Community.
Pegasystems Inc. (NASDAQ: PEGA) released findings from a global study conducted by Savanta, indicating the growing importance of real-time decisioning technology in enhancing customer experience and reducing churn. The research, which surveyed over 3,500 decision-makers across various industries, revealed that 68% prioritize keeping pace with rising customer expectations, while 46% report low customer engagement. Although 61% of users of real-time solutions experience reduced churn, barriers to broader adoption persist, with 78% citing personnel challenges. Maximizing the use of real-time tools remains crucial for businesses.
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