PSE&G Wins Two Prestigious Awards
PSE&G has received two prestigious ReliabilityOne® Awards in 2024: the Outstanding Metropolitan Service Area Reliability Performance Award for the Mid-Atlantic Region (23rd consecutive year) and the Outstanding Customer Engagement Award (second consecutive year). The awards recognize PSE&G's excellence in delivering reliable electric service and customer engagement strategy. The utility company is implementing innovative methods for customer engagement, outage reporting, and restoration communications while strengthening infrastructure with new technology. PSE&G's commitment to maintaining affordable utility services while providing exceptional reliability has been acknowledged through these awards, which involved a rigorous selection process based on system reliability statistics and independent certification.
PSE&G ha ricevuto due prestigiosi ReliabilityOne® Awards nel 2024: il premio per le prestazioni di affidabilità nell'area metropolitana eccezionale per la regione del Mid-Atlantic (23° anno consecutivo) e il premio per il coinvolgimento del cliente eccezionale (secondo anno consecutivo). Questi premi riconoscono l'eccellenza di PSE&G nella fornitura di un servizio elettrico affidabile e nella strategia di coinvolgimento dei clienti. La compagnia elettrica sta implementando metodi innovativi per il coinvolgimento dei clienti, la segnalazione delle interruzioni e le comunicazioni sul ripristino, mentre rafforza le infrastrutture con nuove tecnologie. L'impegno di PSE&G a mantenere servizi pubblici accessibili pur fornendo un'affidabilità eccezionale è stato riconosciuto attraverso questi premi, che hanno comportato un rigoroso processo di selezione basato su statistiche di affidabilità del sistema e certificazione indipendente.
PSE&G ha recibido dos prestigiosos ReliabilityOne® Awards en 2024: el premio por el desempeño de confiabilidad excepcional en el área metropolitana de la región del Atlántico Medio (23º año consecutivo) y el premio por el compromiso excepcional con el cliente (segundo año consecutivo). Estos premios reconocen la excelencia de PSE&G en la entrega de servicio eléctrico fiable y en la estrategia de compromiso con los clientes. La empresa de servicios públicos está implementando métodos innovadores para el compromiso del cliente, la notificación de cortes y las comunicaciones sobre restauraciones, mientras fortalece la infraestructura con nueva tecnología. El compromiso de PSE&G de mantener servicios públicos asequibles mientras proporciona una confiabilidad excepcional ha sido reconocido a través de estos premios, que involucraron un riguroso proceso de selección basado en estadísticas de confiabilidad del sistema y certificación independiente.
PSE&G는 2024년에 두 개의 권위 있는 ReliabilityOne® Awards를 수상했습니다: 중부 대서양 지역의 뛰어난 도시 서비스 지역 신뢰성 성과 상 (23년 연속)과 뛰어난 고객 참여 상 (2년 연속)입니다. 이 상은 신뢰할 수 있는 전력 서비스 제공과 고객 참여 전략에서 PSE&G의 우수성을 인정하는 것입니다. 이 유틸리티 회사는 고객 참여, 정전 보고 및 복구 커뮤니케이션을 위한 혁신적인 방법을 구현하고 있으며, 새로운 기술로 인프라를 강화하고 있습니다. PSE&G의 저렴한 유틸리티 서비스 제공과 탁월한 신뢰성 유지에 대한 헌신은 시스템 신뢰성 통계와 독립 인증을 기반으로 한 엄격한 선택 과정을 통해 인정받았습니다.
PSE&G a reçu deux prestigieux ReliabilityOne® Awards en 2024 : le prix de la performance exceptionnelle en fiabilité pour la zone métropolitaine de la région du Mid-Atlantic (23e année consécutive) et le prix d'engagement client exceptionnel (deuxième année consécutive). Ces récompenses reconnaissent l'excellence de PSE&G dans la fourniture de services électriques fiables et dans sa stratégie d'engagement client. La société de services publics met en œuvre des méthodes innovantes pour l'engagement des clients, le signalement des pannes et les communications de restauration, tout en renforçant ses infrastructures avec de nouvelles technologies. L'engagement de PSE&G à maintenir des services publics abordables tout en offrant une fiabilité exceptionnelle a été reconnu à travers ces prix, qui ont impliqué un processus de sélection rigoureux basé sur des statistiques de fiabilité du système et une certification indépendante.
PSE&G hat im Jahr 2024 zwei angesehene ReliabilityOne® Awards erhalten: den Preis für die herausragende Zuverlässigkeitsleistung im metropolitanen Dienstleistungsbereich für die Mid-Atlantic-Region (23. Jahr in Folge) und den Preis für das herausragende Kundenengagement (zweites Jahr in Folge). Diese Auszeichnungen würdigen die Exzellenz von PSE&G in der Bereitstellung zuverlässiger elektrischer Dienstleistungen und der Kundenengagement-Strategie. Das Versorgungsunternehmen implementiert innovative Methoden für das Kundenengagement, die Meldung von Ausfällen und die Kommunikationsmaßnahmen zur Wiederherstellung, während es die Infrastruktur mit neuer Technologie stärkt. Das Engagement von PSE&G, erschwingliche Versorgungsdienste anzubieten und gleichzeitig außergewöhnliche Zuverlässigkeit zu gewährleisten, wurde durch diese Auszeichnungen anerkannt, die einen strengen Auswahlprozess basierend auf Zuverlässigkeitsstatistiken des Systems und unabhängiger Zertifizierung umfassten.
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PSE&G receives the 2024 ReliabilityOne® Award for Outstanding Metropolitan Service Area Reliability Performance in the Mid-Atlantic Region for the 23rd consecutive year and the 2024 ReliabilityOne® Outstanding Customer Engagement Award
NEWARK, N.J., Nov. 14, 2024 /PRNewswire/ -- Public Service Electric & Gas,
PA Consulting, a global innovation and transformation consultancy, is presenting the 2024 ReliabilityOne® Outstanding Customer Engagement Award to PSE&G for having the best overall customer approach and ongoing customer engagement strategy. PSE&G is using innovative methods of involving and proactively engaging customers as it relates to outage reporting and restoration communications. The combination of these two national awards reaffirms PSE&G as a leader in delivering best-in-class electric service reliability while also providing a positive customer experience.
"Our customers have evolving energy needs and expectations. PSE&G works hard to maintain our standing as one of our region's most affordable utilities while also striving for exceptional reliability for our customers, now and into the future," said John Latka, senior vice president PSE&G Electric Transmission and Distribution. "We thank our employees for their consistent dedication, which supports our reliability record and helps us deliver the outstanding, affordable service our customers rely on."
PSE&G improves electric service reliability by strengthening and upgrading its infrastructure with new technology that bolsters resiliency and reliability. We are also implementing new ways to communicate with our customers during both blue-sky days and major weather events. This enables us to engage directly with our customers and convey accurate information in a more-timely manner, creating a more positive customer experience.
"Becoming our customers' trusted energy provider is a top priority, so we are thrilled to receive this special customer award," said Dave Johnson, vice president PSE&G Customer Care & Chief Customer Officer. "We are deeply committed to improving our customer experience. We use technology to create new ways to engage with our customers and provide real-time access to conduct business with us when and where they want."
All utilities operating dense electric delivery networks in
After provisional recipients are selected, each company undergoes a certification process which provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company's reliability results.
"These awards are a testament to the hard work our employees have contributed to strengthen our electric delivery infrastructure," said Latka. "We have teams that have dedicated their entire careers to improving electric service reliability and responding to customers' needs. This recognition, combined with our stellar reliability performance, is something our employees and their families should be extremely proud of. Their dedication and support have improved the quality of life for our electric customers."
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About PA Consulting
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defense and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the US,
PA Consulting's ReliabilityOne® awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. PA Consulting's ReliabilityOne® study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages. As a group, ReliabilityOne® participants on average experienced over
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