Temu Offers Peace of Mind to Consumers with 90-Day Free Returns

Rhea-AI Summary

Temu, a new online marketplace launched in September 2022, is enhancing consumer shopping experiences by offering free return shipping for most eligible items. Buyers can return items within 90 days in new condition at no cost, with a $7.99 fee for subsequent returns on the same order. Refunds are processed within seven days of receiving return packages. Temu's extensive sourcing capabilities stem from its parent company, Pinduoduo (NASDAQ: PDD), which serves around 900 million consumers and partners with over 11 million suppliers.

Positive

• Introduced free return shipping for most eligible items.
• Allows returns within 90 days in new condition with no shipping charges.
• Refunds processed within seven days after return package receipt.
• Backed by Pinduoduo's extensive sourcing and fulfillment network.

Negative

• None.

NEW YORK--(BUSINESS WIRE)-- Temu, the online marketplace dedicated to increasing consumer access to quality products, will offer free return shipping for most eligible items so that consumers can shop with more peace of mind.

Temu features quality products in different categories at competitive prices (Photo: Temu)

Buyers can return most items in new and unused condition within 90 days of the purchase with no shipping charges and receive a full refund. The few exceptions are clothing items that are worn, washed, damaged, or with tags, packaging or hygiene sticker removed or in an incomplete set.

Return shipping is free on the first return for any order. If a subsequent return is made for the same order, the buyer can pay a $7.99 shipping fee, which will be deducted from the refund. Refunds will be processed within seven days after receipt of the return package.

Launched in the US in September 2022, Temu was created with the goal of empowering consumers with more choices of quality products at affordable prices. Even though it is one of the newest online marketplaces in the world, Temu has access to one of the most sophisticated sourcing and fulfillment networks built up by sister company Pinduoduo.

Both Temu and Pinduoduo belong to Nasdaq-listed PDD (NASDAQ: PDD), an e-commerce group that serves close to 900 million consumers and worked with more than 11 million suppliers, many of them top-notch manufacturers. Temu has said that it will benefit from Pinduoduo’s international brands initiative to help manufacturers create global brands and connect them to consumers globally.

About Temu:

Temu is an online marketplace in the U.S. featuring a wide selection of unique merchandise at affordable prices, made possible by sourcing and fulfillment capabilities built over the years. Temu works closely with its global network of suppliers and logistics partners to curate a range of competitively priced products that empower and fulfill the dreams of its users.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221003005407/en/

Temu team, media@temu.com

Source: Temu

FAQ

What is the new return policy for Temu's customers?

Temu offers free return shipping for most eligible items, allowing returns within 90 days in new condition.

When was Temu launched in the US?

Temu was launched in the US in September 2022.

Which company owns Temu?

Temu is owned by Pinduoduo, which is listed on NASDAQ under the symbol PDD.

How long does it take to process refunds on Temu?

Refunds on Temu are processed within seven days after receiving the return package.

What fee does Temu charge for subsequent returns?

Temu charges a $7.99 shipping fee for subsequent returns on the same order.