Asia-Pacific B2C E-Commerce Market Analysis Report 2022-2023: Focus on Australia, China, India, Indonesia, Japan, Malaysia, South Korea, Thailand, & Vietnam
The Asia-Pacific B2C E-Commerce Market 2023 report from ResearchAndMarkets.com highlights significant changes in online shopping behavior driven by the pandemic. A notable shift towards online shopping has increased consumer demand for sustainable delivery options. The report indicates that a majority of online shoppers prefer carbon-neutral deliveries for domestic parcels, with around 25% extending the same preference to cross-border deliveries. Furthermore, online shoppers expressed dissatisfaction regarding delivery costs, speed, and convenience, prompting B2C businesses, particularly in Australia, to enhance delivery options and eco-friendly packaging.
- Increasing consumer demand for sustainable delivery options.
- Shift towards online shopping is benefiting e-commerce businesses.
- B2C companies in Australia plan to improve delivery options and eco-friendliness.
- Many consumers criticize the current delivery process for cost and speed.
- Online shoppers express dissatisfaction with convenience of delivery.
With the increasing use of online shopping and deliveries, shoppers are seen giving more importance to sustainability in delivery
The pandemic brought a drastic change in shopping behavior over the past years, shifting the shopping process worldwide towards online shopping. Due to the increase in online shopping and deliveries during and after the pandemic, the issue of sustainability has gained importance among consumers and suppliers
Around number of online shoppers globally want their domestic parcels to have a carbon neutral delivery and just over one quarter feel the same way towards cross-border deliveries. In addition, a double-digit percentage of surveyed online shoppers are willing to receive a package a few days later for a reduced environmental impact.
The delivery process still leaves room for improvements
As found by the report, many consumers across different countries in the
Online shoppers in
Key Questions Covered
- Which were the top fulfillment challenges in terms of online delivery in 2022?
- What is the forecasted value of the Dawn delivery market in
South Korea by 2023? - Which B2C E-Commerce website in
Indonesia offers the best delivery services in 2022? - Which were the top categories online merchants in
Australia planned to invest in as of 2022? - What were the most popular fulfillment channels across different countries in the
Asia-Pacific region in 2021?
Key Topics Covered:
1. Management Summary
2. Global Developments
- Overview of B2C E-Commerce Delivery,
August 2022 - Top Priorities When Shopping Online, in % of Consumers,
November 2021 - Share of Shoppers Switching to Online Shopping for Whom Speed of Delivery Is the Most Important Factor, in %,
November 2021 - Share of Retailers Offering Variety of Delivery Options And Speeds, in %, 2019 & 2021e
- Share of E-Fulfillment Functionaries Who Offer Free Delivery for All Orders, in %, 2020 &
February 2022 - Share of E-Fulfillment Functionaries Who Offer Free Delivery for Orders with a Minimum Purchase Value, in %, 2020 &
February 2022 - Share of E-Fulfillment Functionaries Who Utilize a Third-Party Provider for Some or All B2C E-Commerce Fulfillments, in %,
February 2022 - Top Fulfillment Challenges, in % of E-Fulfillment Functionaries,
February 2022 - Attitude Towards Paying for Delivery and Return Services, in % of Respondents,
November 2021 - Breakdown of Preferred Fulfillment Channel for Receiving Online Deliveries, by
Age Group , in % of Respondents,November 2021 - Share of Digital Shifters* Preferring Home Delivery When Shopping Online vs Undeterred Shoppers Preferring Home Delivery When Shopping Online, in %,
November 2021 - Top Factors that Will Make Consumers More Willing to Use Out-of-Home Delivery Options, in % of Respondents,
November 2021 - Attitude Towards Shopping as the Pandemic Recedes, in % of Shoppers, 2021
- Share of Shoppers Who Are Likely to Make a Purchase When Encountering Out-of-Stocks, in %, 2021
- Breakdown of Measures Consumers Are Willing to Take to Make Online Deliveries More Sustainable, in % of Respondents,
November 2021 - Share of Consumers' Attitude Towards Environmental Impact of Online Delivery, in %,
November 2021 - Share of Grocery Shoppers Who Find Delivery and Fulfillment to Be the Most Important Service Attributes in
Online Shopping Vs Health & Beauty Shoppers Who Find the Service Important, in %,December 2021 - Top Factors that Grocery Shoppers Value Most While Shopping, in % of Grocery Shoppers,
December 2021
3.
3.1. Regional
- Top Items that Were Purchased Online for the First Time in 3 Months, in % of Respondents,
August 2021 - Breakdown of Cross-Border B2C E-Commerce Import Logistics, in %, H2 2021
- Breakdown of Cross-Border B2C E-Commerce Export Logistics, in %, 2021
- Important Reasons for Knowing the
Delivery Company , in % of Online Shoppers,July 2021 - Share of Online Shoppers Preferring Easy Returns, in %, 2021e
3.2. Advanced Markets
3.2.1.
- Share of Failed Home Deliveries, in %, 2022e
- Breakdown of Food Delivery Market, in % of Total Spending,
August 2021 - Uber Eats Vs Demae Can Platform Average Order Value, in USD, Q1 2020, Q3 2020, Q1 2021, Q3 2021
3.2.2.
- Top 3 Issues that Have the Greatest Impact When Shopping, in % of Respondents,
June 2022 - Dawn* Delivery Market Value, in KRW trillion, 2020 & 2023f
3.2.3.
- Current And Future Plans to Invest in B2C E-Commerce Capabilities, in % of B2C E-Commerce Businesses,
February 2022 - Top Areas that Online Businesses Should Improve According to Online Shoppers, in % of Online Shoppers,
December 2021 - Attitude Towards Online Deliveries, in % of Online Shoppers,
September 2021
3.3. Emerging Markets
3.3.1.
- Share of Global Parcels Originating from
China , in %, 2022e - Share of Parcels Delivered Same-Day Using Micro-Fulfillment Centers Across the Country, in %, 2022e
- Share of Parcels Delivered to Out of Home* Locations, in %, 2022e
- Changes in Frequency of Delivery Platform Use Compared to Pre-Pandemic, in % of Respondents,
May 2021 - Use of on-Demand Delivery Service, by Category, in % of Respondents,
April 2021 - Breakdown of Food Delivery Frequency Per Month, in %, 2021
- Breakdown of Food Delivery App Users, by Age, in %, 2021
3.3.2.
- Share of Online Shoppers Who Are Willing to Spend More for Conveniences Such as Reliable Delivery, Click And Collect Services etc., in %, 2021e
- Share of Holiday Shoppers Who Would Buy from
Online Merchants Offering Free Shipping , in %,August 2021 - Share of Holiday Shoppers Who Preferred to Shop at Stores With in-Store Pickup Services, in %,
August 2021
3.3.3.
- Top B2C E-Commerce Websites with Shortest Delivery Time, in % of Respondents,
January 2022 - Top B2C E-Commerce Websites with Most Delivery Service Options, in % of Respondents,
January 2022 - Top B2C E-Commerce Websites with Most Informative Delivery Tracking Features, in % of Respondents,
January 2022
3.3.4.
- Most Preferred Delivery Location, in % of Online Shoppers,
July 2021
3.3.5.
- Most Preferred Delivery Location, in % of Online Shoppers,
July 2021 - Reasons for Cross-Border Online Purchases, in % of Online Shoppers,
July 2021
3.3.6.
- Most Preferred Delivery Location, in % of Online Shoppers,
July 2021 - Reasons for Cross-Border Online Purchases, in % of Online Shoppers,
July 2021
A selection of companies mentioned in this report includes
- 11
Street Co Ltd - Alibaba Group Holding Ltd
- AliExpress
- Amazon.com Inc
Argomall Inc. - Bukalapak.com
- Coupang Corp.
CP Group Dien May Xanh E-Commerce China Dangdang Inc. - eBay Inc
- ezbuy
Holdings Limited - Facebook Inc
Flipkart Online Services Pvt. Ltd. Foodpanda GmbH - FPT Corporation
GOME Electrical Appliances Holding Ltd - JD.com Inc
Lazada Group SA - Lelong.my
Lotte Group - NAVER Corp
Ola Electric Mobility Pvt Ltd One Mobikwik Systems Pvt. Ltd. Paytm Mobile Solutions Pvt. Ltd. - Payzapp
PhonePe Internet Pvt Ltd Pinduoduo Inc. Qoo10 Pvt. Ltd Sea Group - Sendo JSC
- Shopee
- SK Telecom Co. Ltd.
- StrawberryNet
- Suning.com Co. Ltd.
Taobao China Holding Ltd - Tencent Holdings Ltd.
- Thegioididong.com
Tiki Corporation Tmon Inc. (ticket monster)Tokopedia Traveloka Holding Ltd Uber Inc. Vipshop Holdings Ltd. VNG Corporation - Walmart Inc.
Wemakeprice Inc. Zalora
For more information about this report visit https://www.researchandmarkets.com/r/upnrv9-pacific-b2c?w=5
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FAQ
What are the key findings of the Asia-Pacific B2C E-Commerce Market report for 2023?
How is the pandemic affecting online shopping trends in Asia-Pacific?
What specific improvements are B2C companies in Australia planning regarding delivery services?
What percentage of online shoppers prefer carbon-neutral deliveries?
What issues do online shoppers face with the current delivery process?
