August 11 is National 811 Day--A Reminder to Call 811 Before Any Digging Project, Large or Small
Pacific Gas and Electric Company (NYSE:PCG) is raising awareness for National 811 Day on August 11, emphasizing the importance of calling 811 before any digging project. The company reports 471 incidents of damaged underground utility lines in 2025, with 59% of cases occurring without prior 811 notification. For residential customers, this percentage rises to 90%.
The free service helps avoid costly repairs, which average $3,500 per incident. Professional locators mark underground utility lines including gas, electric, water, telecom, and sewer. Customers must call 811 at least two business days before digging, and the service is available 24/7 with translation options through USA North.
Pacific Gas and Electric Company (NYSE:PCG) promuove la Giornata Nazionale 811 dell'11 agosto, sottolineando l'importanza di chiamare il 811 prima di iniziare qualsiasi progetto di scavo. L'azienda segnala 471 incidenti di danneggiamento di linee sotterranee nel 2025, con il 59% dei casi senza una precedente notifica al 811. Per i clienti residenziali, questa percentuale sale al 90%.
Il servizio gratuito aiuta a evitare costose riparazioni, che in media ammontano a 3.500 dollari per incidente. I localizzatori professionisti segnalano le linee sotterranee di gas, elettricità, acqua, telecomunicazioni e fognature. I clienti devono chiamare il 811 almeno due giorni lavorativi prima di scavare; il servizio è disponibile 24 ore su 24, 7 giorni su 7, con opzioni di traduzione tramite USA North.
Pacific Gas and Electric Company (NYSE:PCG) está promoviendo el Día Nacional 811 el 11 de agosto, destacando la importancia de llamar al 811 antes de cualquier proyecto de excavación. La compañía reporta 471 incidentes de daños en líneas subterráneas en 2025, con el 59% de los casos sin notificación previa al 811. Para clientes residenciales, este porcentaje aumenta al 90%.
El servicio gratuito ayuda a evitar reparaciones costosas, que promedian 3,500 dólares por incidente. Los localizadores profesionales marcan las líneas subterráneas de gas, electricidad, agua, telecomunicaciones y alcantarillado. Los clientes deben llamar al 811 al menos dos días hábiles antes de excavar, y el servicio está disponible 24/7 con opciones de traducción a través de USA North.
Pacific Gas and Electric Company (NYSE:PCG)는 8월 11일 국가 811의 날을 맞아 모든 굴착 작업 전에 811에 전화하는 것의 중요성을 강조하고 있습니다. 회사는 2025년에 471건의 지하 유틸리티 라인 손상 사고를 보고했으며, 59%가 사전 811 통보 없이 발생했다고 합니다. 주거 고객의 경우 이 비율은 90%에 이릅니다.
이 무료 서비스는 사고당 평균 3,500달러에 달하는 비용이 많이 드는 수리를 방지하는 데 도움을 줍니다. 전문 탐지자가 가스, 전기, 수도, 통신 및 하수도 등 지하 유틸리티 라인을 표시합니다. 고객은 굴착 최소 이틀 전 영업일에 811에 전화해야 하며, 이 서비스는 USA North를 통해 24시간 연중무휴 번역 옵션과 함께 제공됩니다.
Pacific Gas and Electric Company (NYSE:PCG) sensibilise à l'occasion de la Journée nationale 811 le 11 août, soulignant l'importance d'appeler le 811 avant tout projet de creusement. L'entreprise rapporte 471 incidents de dommages aux lignes souterraines en 2025, avec 59 % des cas sans notification préalable au 811. Pour les clients résidentiels, ce pourcentage atteint 90 %.
Ce service gratuit permet d'éviter des réparations coûteuses, en moyenne 3 500 dollars par incident. Des localisateurs professionnels marquent les lignes souterraines de gaz, électricité, eau, télécommunications et égouts. Les clients doivent appeler le 811 au moins deux jours ouvrables avant de creuser, et le service est disponible 24h/24 et 7j/7 avec des options de traduction via USA North.
Pacific Gas and Electric Company (NYSE:PCG) macht am 11. August zum Nationalen 811-Tag darauf aufmerksam, wie wichtig es ist, vor Beginn von Grabungsarbeiten die Nummer 811 anzurufen. Das Unternehmen berichtet für 2025 von 471 Vorfällen mit beschädigten unterirdischen Versorgungsleitungen, wobei 59 % der Fälle ohne vorherige 811-Meldung stattfanden. Bei Privatkunden liegt dieser Anteil bei 90 %.
Der kostenlose Service hilft, teure Reparaturen zu vermeiden, die durchschnittlich 3.500 US-Dollar pro Vorfall kosten. Professionelle Ortungsteams markieren unterirdische Versorgungsleitungen für Gas, Strom, Wasser, Telekommunikation und Abwasser. Kunden müssen mindestens zwei Werktage vor Beginn der Grabung die 811 anrufen; der Service ist rund um die Uhr mit Übersetzungsoptionen über USA North verfügbar.
- Free service available 24/7 with translation options
- Professional utility marking service helps prevent expensive damages averaging $3,500
- Online request option available through 811express.com for customer convenience
- High incident rate with 471 underground utility line damages in 2025
- 59% of damage incidents occurred due to failure to call 811
- 90% of residential customers failed to call before digging, indicating poor awareness
A Free Call to 811 Will Help Keep You Safe and Avoid Expensive Repairs Averaging
Underground utility lines can be shallow, sometimes only a few inches below the surface, so it is important to call 811 before any project that involves digging, including building or replacing a fence, planting or landscaping, and beginning construction work.
In Pacific Gas and Electric Company's (PG&E) service area, underground gas and electric lines have been damaged due to digging 471 times so far this year. In
Making a free call to 811 will not only help keep you safe, it can save you money, as damaging an underground line while digging leads to repair costs averaging
"By making a fast and free call to 811, utility professionals will come to your home or job site and mark the location of underground lines so that you can dig safely and avoid expensive repairs. Know what's below before you start any size digging project, whether you are planting, landscaping, or doing fence work and call 811 two days before you dig," said PG&E Damage Prevention Director Mitch Smith.
When a call is placed to 811 to have lines located and marked, a professional locator will come to your project site to mark the location of underground utility lines, including gas, electric, water, telecom and sewer, free of charge. Knowing where underground lines are buried while you are digging and following safe digging practices will help keep you and your family safe and connected to essential utility services.
Warmer weather months see an increase in digging projects and a corresponding increase in the number of strikes to underground lines that have not been marked ahead of time. In fact, in 2025 throughout PG&E's service area of Northern and
- There have been 471 incidents where underground utility lines were damaged due to digging, and in
59% of incidents when an underground utility line was damaged due to digging, 811 was not called - For homeowners specifically, that percentage rises to
90% - The average cost to repair a damaged utility line is
$3,500 - Leading causes of damages to underground utility lines while digging include: building or replacing a fence, gardening and landscaping, planting a tree or removing a stump, sewer and irrigation work and building a deck or patio
Calling 811 is Fast and Free
- Customers should call 811 a minimum of two business days before beginning any project that involves digging, no matter how large or small. Customers also can visit 811express.com to have underground utility lines marked for their project site.
- Professional utility workers for all utilities (gas, electric, water, sewer and telecommunications) will be dispatched to mark the location of all underground utility lines for the project site with flags, spray paint, or both
- The 811 call center serving Northern and Central California, USA North, is staffed 24 hours a day, seven days a week, and will provide Spanish and other translation services.
PG&E Safe Digging Tips
- Mark project area in white: Identify the digging location by drawing a box around the area using white paint, white stakes, white flags, white chalk or even white baking flour.
- Call 811 or submit an online request a minimum of two working days before digging: Be prepared to provide the address and general location of the project, project start date and type of digging activity. PG&E and other utilities will identify underground facilities in the area for free. Requests can be submitted a maximum of 14 days prior to the start of the project.
- Dig safely: Use hand tools when digging within 24 inches of the outside edge of underground lines. Leave utility flags, stakes or paint marks in place until the project is finished. Backfill and compact the soil.
- Be aware of signs of a natural gas leak: Smell for a "rotten egg" odor, listen for hissing, whistling or roaring sounds and look for dirt spraying into the air, bubbling in a pond or creek and dead/dying vegetation in an otherwise moist area. If you smell gas, call 911 and then call PG&E at 800-743-5000.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE:PCG), is a combined natural gas and electric utility serving more than 16 million people across 70,000 square miles in Northern and
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SOURCE Pacific Gas and Electric Company
FAQ
What is National 811 Day and why is it important for PG&E (NYSE:PCG) customers?
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