UiPath Honored for Delivering World-Class Customer Service

Rhea-AI Summary

UiPath has been awarded the prestigious NorthFace ScoreBoard Service Award for excellence in customer service, as rated by its own customers. Achieving a Customer Satisfaction (CSAT) rating of 91% in 2021, UiPath significantly outperformed the industry average of 77%. The award recognizes companies that demonstrate a deep commitment to customer service through rigorous criteria and audits. This accolade underscores UiPath's dedication to enhancing customer experiences while providing industry-standard automation solutions.

Positive

• Received the NorthFace ScoreBoard Service Award for exceptional customer service.
• Achieved a Customer Satisfaction rating of 91%, well above the industry average of 77%.
• Demonstrated a strong commitment to customer support, enhancing brand reputation.

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• None.

First pure-play automation vendor to receive the Customer Relationship Management Institute’s prestigious NorthFace ScoreBoard Service Award℠ for superior customer service

NEW YORK--(BUSINESS WIRE)-- UiPath (NYSE: PATH), a leading enterprise automation software company, today announced that it has received the 2021 NorthFace ScoreBoard Service Award℠ (NFSB) from the Customer Relationship Management Institute (CRMI) LLC in recognition of achieving excellence in customer service and support for the UiPath end-to-end automation platform.

Since 2000, this award has been presented annually to companies who—as rated solely by their own customers—exceeded expectations in customer service through a deep commitment to customer centricity. The NFSB Service Award criteria includes providing Customer Satisfaction (CSAT) survey results for the calendar year, achieving a CSAT minimum rating of 4.0 out of 5.0 or an equivalent rating system such as Net Promoter Score® (NPS), successfully passing an audit of CSAT survey results, and providing written verification of CSAT survey results by the Company’s customer support management.

With an overall CSAT rating of 91% from its customers in 2021, UiPath is in an elite class of B2B software technology companies. According to industry benchmarking, the average CSAT for software organizations is 77%, for example. Further, UiPath earned a NorthFace ScoreBoard Index (SBI) rating of 4.4 out of 5, based on an audit of customer responses to over 45,000 surveys sent to customers as part of the interaction with customer support.

“We are incredibly proud of our dedicated global customer support teams for achieving this remarkable milestone. It validates the commitment of the entire UiPath organization to deliver industry-leading products that are supported with quality, relevant services that exceed our customers’ expectation,” said Deepak Chawla, UiPath Senior Vice President of Global Product Support. “In another year that brought extraordinary challenges, our team has shown unwavering commitment to putting our customers at the center of our business and ensuring that they had the support they needed to respond and excel.”

“The NorthFace ScoreBoard Service Award is widely recognized as the most prestigious award for customer service excellence due to its unique customer-only vote criteria,” said John Alexander Maraganis, CRMI President and CEO. “We’re proud to recognize organizations like UiPath who not only offer exemplary customer service, but who also center their company’s DNA on a deep commitment to continuously exceed customer expectations.”

About UiPath
UiPath has a vision to deliver the Fully Automated Enterprise™, one where companies use automation to unlock their greatest potential. UiPath offers an end-to-end platform for automation, combining the leading Robotic Process Automation (RPA) solution with a full suite of capabilities that enable every organization to rapidly scale digital business operations.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220315005021/en/

Media

Pete Daly

UiPath

pr@uipath.com

Investor Relations

Kelsey Turcotte

UiPath

investor.relations@uipath.com

Source: UiPath

FAQ

What is the NorthFace ScoreBoard Service Award given to UiPath in 2021?

UiPath received the NorthFace ScoreBoard Service Award for superior customer service, with a CSAT rating of 91%.

How did UiPath perform in terms of customer satisfaction compared to industry standards?

UiPath achieved a Customer Satisfaction rating of 91%, significantly above the software industry average of 77%.

What does the NorthFace ScoreBoard Service Award recognize?

The award recognizes companies that exceed customer service expectations based solely on customer ratings.

What company received the Customer Relationship Management Institute’s award in 2021?

UiPath received the Customer Relationship Management Institute’s NorthFace ScoreBoard Service Award in 2021.

What is UiPath's approach to customer service?

UiPath is committed to customer centricity and has a dedicated global support team to exceed customer expectations.