Ontrak Health Collaborates with Major Northeast Regional Plan to Bridge HEDIS Care Gaps Using Ontrak Quality Solution

Rhea-AI Summary

Ontrak Health (NASDAQ: OTRK) has expanded its partnership with a major Northeast regional health plan, implementing its Ontrak Quality solution to address behavioral health metrics according to HEDIS standards. This initiative aims to enhance patient outcomes and help the health plan achieve national quality benchmarks.

The Ontrak Quality service will broaden access to behavioral healthcare services for Commercial, Medicaid, and HARP members not enrolled in the WholeHealth+ program. This expansion complements the recently launched WholeHealth+ solution with the same customer.

Mary Lou Osborne, Chief Commercial Officer of Ontrak Health, emphasized the company's commitment to bridging critical care gaps in behavioral health and driving improved health outcomes using advanced AI capabilities and proven engagement techniques.

Positive

• Expansion of strategic partnership with a large, regional health plan
• Implementation of Ontrak Quality solution to address HEDIS behavioral health metrics
• Broadened access to services for Commercial, Medicaid, and HARP members
• Potential for improved health outcomes and achievement of national quality benchmarks

Negative

• None.

Insights

Healthcare Technology Analyst

This collaboration marks a significant expansion for Ontrak Health, leveraging its AI-powered Ontrak Quality solution to address HEDIS behavioral health metrics. The partnership with a major Northeast regional plan is strategically important, potentially boosting Ontrak's market presence and revenue streams. The focus on Commercial, Medicaid and HARP members indicates a broad target demographic, which could lead to substantial growth opportunities. The emphasis on improving health outcomes and meeting national quality benchmarks aligns with industry trends towards value-based care, potentially enhancing Ontrak's competitive position. However, the actual financial impact remains uncertain without specific contract details or revenue projections. Investors should monitor for future updates on member engagement rates and any measurable improvements in HEDIS scores, which could serve as key performance indicators for this expanded partnership.

Market Research Analyst

Ontrak's expansion into quality improvement services represents a strategic pivot that could differentiate the company in the competitive healthcare technology market. By addressing HEDIS care gaps, Ontrak is targeting a critical pain point for health plans, potentially increasing its value proposition and customer retention. The collaboration with a large regional plan suggests growing market acceptance of Ontrak's solutions. This move may also open doors to similar partnerships with other health plans seeking to improve their quality metrics. However, the behavioral health sector is becoming increasingly crowded with tech-enabled solutions. Ontrak will need to demonstrate clear, measurable outcomes to maintain its competitive edge. Investors should watch for indicators of scalability and the solution's impact on customer acquisition costs and lifetime value metrics.

MIAMI--(BUSINESS WIRE)-- Ontrak, Inc. (NASDAQ: OTRK), a leading AI-powered and tech-enabled behavioral healthcare company, today announced an expansion of its strategic partnership with its most recently signed customer, a large, regional health plan in the Northeast.

The expanded engagement uses Ontrak Health’s recently launched Ontrak Quality solution to focus on behavioral health metrics according to Healthcare Effectiveness Data and Information Set (HEDIS). The goals are to enhance patient outcomes and help the health plan achieve national quality benchmarks. Ontrak Quality will broaden access to services for Commercial, Medicaid and HARP members not enrolled in the WholeHealth+ program, identified by the health plan as needing recommended behavioral healthcare services. The Ontrak Quality services are in addition to the WholeHealth+ solution recently launched with this customer.

"We are delighted to deepen our engagement with this regional health plan to bridge critical care gaps in behavioral health and drive improved health outcomes," said Mary Lou Osborne, Chief Commercial Officer of Ontrak Health. "Our Ontrak Quality solution is designed to meet the specific needs of members who require immediate and effective behavioral healthcare. By leveraging our advanced AI capabilities and proven engagement techniques, we aim to provide timely interventions that will lead to improved health outcomes and set new quality benchmarks in the industry."

About Ontrak Health

Ontrak Health (Nasdaq: OTRK) is a leading AI and technology-enabled behavioral healthcare company whose mission is to help improve the health and save the lives of as many people as possible. Ontrak identifies, engages, activates, and provides care pathways to treatment for the most vulnerable members of the behavioral health population who would otherwise fall through the cracks of the healthcare system. We engage individuals with anxiety, depression, substance use disorder, and chronic disease through personalized care coaching and customized care pathways that help them receive the treatment and advocacy they need, despite the socioeconomic, medical, and health system barriers that exacerbate the severity of their comorbid illnesses. The company's integrated intervention platform uses AI, predictive analytics, and digital interfaces combined with dozens of care coach engagements to deliver improved member health, better healthcare system utilization, and durable outcomes and savings to healthcare payors.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241009905271/en/

Company Contact:

Brandon LaVerne

Chief Executive Officer

blaverne@ontrakhealth.com

Investor Relations:

Ryan Halsted

Gilmartin Group

investors@ontrakhealth.com

Source: Ontrak, Inc.

FAQ

What is the purpose of Ontrak Health's collaboration with the Northeast regional health plan?

The collaboration aims to bridge HEDIS care gaps in behavioral health, enhance patient outcomes, and help the health plan achieve national quality benchmarks using Ontrak's Quality solution.

How will the Ontrak Quality solution benefit members of the health plan?

It will broaden access to behavioral healthcare services for Commercial, Medicaid, and HARP members not enrolled in the WholeHealth+ program, providing timely interventions for improved health outcomes.

What technologies does Ontrak Health (OTRK) use in its behavioral healthcare approach?

Ontrak Health uses AI, predictive analytics, and digital interfaces combined with care coach engagements to deliver improved member health and better healthcare system utilization.

How does the Ontrak Quality solution complement the WholeHealth+ program?

The Ontrak Quality solution is an additional service that expands on the recently launched WholeHealth+ program, focusing specifically on bridging behavioral health care gaps for members identified by the health plan.